Index of suspicion determination for communications request
The risk that an incoming emergency call is a prank call is presented in real-time to the called party, in the form of, e.g., an index of suspicion. An index of suspicion aggregation server quantifies, qualifies, and aggregates risks, suspicions, and/or threats relevant to a call center to formulate a scale of suspicion. Metrics are acquired (e.g., calling device location information, device configuration information, caller information, etc.) relevant to each communications request made to a call center and uses acquired metrics to rate communications requests based on a known scale of suspicion. Once a suspicion rating is determined for a communications request, the communications request is routed to a relevant call-taker terminal, as is the index of suspicion for that incoming call. Real time presentation of the index of suspicion enables call-takers to make better call-handling decisions based on risk analysis and historical call data associated with a given caller.
1. A method of providing a rating of suspicion indicating that an incoming call may be a prank call, comprising:
requesting a current location of a wireless calling device to an incoming call, from a network positioning server;
comparing said obtained current location of said wireless calling device to locations of known active emergency events;
determining a suspicion rating that said incoming call relates to a known emergency event based on said comparison of said current location of said wireless calling device to locations of known active emergency events; and
providing said suspicion rating to a called device during said incoming call.
2. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 1 , wherein:
said suspicion rating is provided to said called device in real time during said incoming call.
3. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 1 , further comprising:
accessing a call history database to determine a level of confidence in said suspicion rating from a call history relating to said wireless calling device.
4. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 1 , further comprising:
accessing a call forensic database to determine a level of confidence in said suspicion rating by comparison to a pattern of known prank calls.
5. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 4 , wherein:
said pattern of known prank calls relates to known locations of confirmed prank calls.
6. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 4 , wherein:
said pattern of known prank calls relates to peak times of confirmed prank calls.
7. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 4 , wherein:
said pattern of known prank calls relates to prior confirmed prank calls linked to a caller identity of said wireless calling device.
8. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 4 , further comprising:
accessing a call forensic database to determine a level of confidence in said suspicion rating by comparison to a pattern of known prank calls.
9. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 8 , wherein:
said pattern of known prank calls relates to known locations of confirmed prank calls.
10. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 9 , wherein:
said pattern of known prank calls relates to peak times for confirmed prank calls.
11. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 8 , wherein:
said pattern of known prank calls relates to a caller identity linked to said wireless calling device.
12. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 4 , further comprising:
updating said call forensic database to include an entry of a confirmed prank call from a location of said wireless calling device.
13. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 3 , further comprising:
updating said call history database to include an entry of a confirmed prank call from said wireless calling device.
14. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 3 , further comprising:
updating said call history database to include an entry of a confirmed prank call from a caller identity linked to said wireless calling device.
15. The method of providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 1 , wherein:
said index of suspicion rating is provided to said called device upon request of said called device.
16. Apparatus for providing a rating of suspicion indicating that an incoming call may be a prank call, comprising:
means for requesting a current location of a wireless calling device to an incoming call, from a network positioning server;
means for comparing said obtained current location of said wireless calling device to locations of known active emergency events;
means for determining a suspicion rating that said incoming call relates to a known emergency event based on said comparison of said current location of said wireless calling device to locations of known active emergency events; and
means for transmitting said suspicion rating to a called device during said incoming call.
17. The apparatus for providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 16 , wherein:
said means for transmitting said suspicion rating transmits said suspicion rating in real time during said incoming call.
18. The apparatus for providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 16 , further comprising:
means for accessing a call history database to determine a level of confidence in said suspicion rating from a call history relating to said wireless calling device.
19. The apparatus for providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 16 , further comprising:
means for accessing a call forensic database to determine a level of confidence in said suspicion rating by comparison to a pattern of known prank calls.
20. The apparatus for providing a rating of suspicion indicating that an incoming call may be a prank call according to claim 16 , wherein:
said pattern of known prank calls relates to known locations of confirmed prank calls.