IP Library Granted Patent US 9,648,163
Granted Patent B2
US 9,648,163 · App. 14/658,622 · Granted May 9, 2017

Generation of phone number lists and call filtering

Inventors: Howard Leigh Pfeffer (Reston, VA); Matthew John Cannon (Reston, VA); Jeffrey James Lindsay (Great Falls, VA)
Assignee: Time Warner Cable Enterprises LLC
H04M3/436H04M3/4365H04M3/2218H04M2201/18H04M2203/556
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Quick Facts
Patent No.
US 9,648,163
App. No.
14/658,622
Granted
May 9, 2017
Kind
B2
Abstract

An analyzer resource receives call information about outbound phone calls from multiple phone numbers to target phone numbers in a phone network. The analyzer resource analyzes the call information to detect likely unwanted call activity. Based on the analyzing, the analyzer resource produces a list of phone numbers from which one or more entities originate unwanted calls to the subscribers in the phone network.

Claims (52)

1. A method implemented on a computer system, the method comprising:

executing, by computer processor hardware, instructions stored in a hardware storage resource coupled to the computer processor hardware to perform operations of:

receiving call information indicating attributes of phone calls made from a given phone number to multiple phone numbers in a phone network;

analyzing the call information to detect an occurrence of unwanted call activity originating from the given phone number;

based on a frequency and a duration of calls from the given phone number to the multiple phone numbers, marking the given phone number as making unwanted phone calls in the phone network, the frequency being expressed relative to a threshold number of times a predetermined sequence of buttons are pressed on target phone devices of multiple phone users to which given telemarketing calls are made from the given phone number;

receiving call handling instructions associated with a respective phone user among the multiple phone users in the phone network, the call handling instructions indicating how to handle a subsequently received incoming phone call from the given phone number marked as making the unwanted phone calls;

receiving an incoming phone call directed to a respective phone number assigned to a respective target phone device operated by the respective phone user; and

in response to identifying that the incoming phone call originates from the given phone number, handling the incoming phone call in accordance with the call handling instructions, the handling of the incoming phone call including terminating the incoming phone call in accordance with the call handling instructions, thereby preventing the respective phone user from being audibly notified of the incoming phone call.

2. The method as in claim 1 wherein the executing of the instructions stored in the hardware storage resource includes executing the instructions to perform a further operation of:

implementing a call filter service of preventing incoming phone call alerts that originate from the given phone number from being conveyed to respective ones of the multiple phone users in the phone network that subscribe to the call filter service.

3. The method as in claim 1 wherein the executing of the instructions stored in the hardware storage resource includes executing the instructions to perform a further operation of:

implementing a call handling service of providing a notification along with an incoming phone call alert that originates from the given phone number, the notification conveyed along with the incoming phone call alert to the respective phone number to indicate that the incoming phone call alert is likely from a telemarketer.

4. The method as in claim 1 , wherein marking the given phone number includes:

classifying the given phone number as being used for unwanted call activity in the phone network in response to detecting that the frequency is above the threshold number.

5. The method as in claim 4 , wherein the frequency measures an amount of phone calls per unit of time from the given phone number to respective ones of the multiple phone users in the phone network.

6. The method as in claim 1 wherein the executing of the instructions stored in the hardware storage resource includes executing the instructions to perform a further operation of:

forwarding a call alert associated with a second incoming phone call to the respective target phone device to audibly notify the respective phone user of the respective target phone device of the second incoming phone call, the respective target phone device playing back a notification to indicate that the second incoming phone call is from a party that makes unwanted phone calls in the phone network.

7. The method as in claim 1 , wherein marking the given phone number as making unwanted phone calls further comprises:

initiating a call to the given phone number to verify that the given phone number is used for telemarketing activity; and

adding the given phone number to a call filter list responsive to detecting that the given phone number is used for telemarketing activity.

8. The method as in claim 1 wherein the executing of the instructions stored in the hardware storage resource includes executing the instructions to perform further operations of:

reserving a corporate sponsored set of phone numbers to monitor occurrence of telemarketer activity in the phone network;

publicly distributing the corporate sponsored set of phone numbers through information distribution channels to at least one telemarketer;

monitoring calls to the corporate sponsored set of phone numbers; and

in response to detecting calls to the corporate sponsored set of phone numbers from the given phone number, including the given phone number in a call filter list.

9. The method as in claim 1 wherein the executing of the instructions stored in the hardware storage resource includes executing the instructions to perform a further operation of:

receiving the call information from call monitoring hardware disposed in the phone network, the call monitoring hardware logging the attributes including the duration and a time when calls are made from the given phone number.

10. A method implemented on a computer system, the method comprising:

executing, by computer processor hardware, instructions stored in a hardware storage resource coupled to the computer processor hardware to perform operations of:

receiving call information including feedback from a plurality of phone users in a phone network, the feedback specifying a respective phone number from which undesirable calls are received by the plurality of phone users;

producing a persistence metric for the respective phone number based on a degree to which the respective phone number is used to contact the plurality of phone users in the phone network, the persistence metric representing a frequency and a duration of phone calls from the respective phone number to the plurality of phone users in the phone network, the frequency being expressed relative to a threshold number of times a predetermined sequence of buttons are pressed on target phone devices of the respective phone users to which given telemarketing calls are made from the respective phone number;

marking the respective phone number as being used for unwanted call activity in the phone network based on a magnitude of the persistence metric;

receiving call handling instructions associated with a respective phone user among the plurality of phone users in the phone network, the call handling instructions indicating how to handle a subsequently received incoming phone call from the respective phone number marked as being used for unwanted call activity;

receiving an incoming phone call directed to a respective target phone device operated by the respective phone user; and

in response to identifying that the incoming phone call originates from the respective phone number, handling the incoming phone call in accordance with the call handling instructions, the handling of the incoming call including terminating the incoming call in accordance with the call handling instructions, thereby preventing the respective phone user from being audibly notified of the incoming call.

11. The method as in claim 10 , wherein marking the respective phone number further comprises:

marking the respective phone number as being used for unwanted call activity in response to detecting that the magnitude of the persistence metric for the respective phone number is above the threshold number.

12. The method as in claim 10 wherein the executing of the instructions stored in the hardware storage resource includes executing the instructions to perform a further operation of:

receiving at least some of the feedback as input from a subscriber to a web page, the input specifying that the respective phone number is used by a corresponding telemarketer to contact the subscriber.

13. The method as in claim 10 wherein the executing of the instructions stored in the hardware storage resource includes executing the instructions to perform a further operation of:

communicating with an application on the respective target phone device in the phone network to receive the feedback, the application on the respective target phone device logging a previously received incoming call to the respective target phone device and indicating that the respective phone user of the respective target phone device marked the previously received incoming call as being received from a telemarketer.

14. A computer system comprising:

computer processor hardware; and

a hardware storage resource coupled to the computer processor hardware, the hardware storage resource storing instructions that, when executed by the computer processor hardware, cause the computer processor hardware to perform operations of:

receiving call information indicating attributes of phone calls made from a given phone number to multiple phone numbers in a phone network;

analyzing the call information to detect an occurrence of unwanted call activity originating from the given phone number;

based on a frequency and a duration of calls from the given phone number to the multiple phone numbers, marking the given phone number as making unwanted phone calls in the phone network, the frequency being expressed relative to a threshold number of times a predetermined sequence of buttons are pressed on target phone devices of multiple phone users to which given telemarketing calls are made from the given phone number;

receiving call handling instructions associated with a respective phone user among the multiple phone users in the phone network, the call handling instructions indicating how to handle a subsequently received incoming phone call from the given phone number marked as making the unwanted phone calls;

receiving an incoming phone call directed to a respective phone number assigned to a respective target phone device operated by the respective phone user; and

in response to identifying that the incoming phone call originates from the given phone number, handling the incoming phone call in accordance with the call handling instructions, the handling of the incoming phone call including terminating the incoming phone call in accordance with the call handling instructions, thereby preventing the respective phone user from being audibly notified of the incoming phone call.

15. The computer system as in claim 14 , wherein the computer processor hardware further supports operations of:

implementing a call filter service of preventing incoming phone call alerts that originate from the given phone number from being conveyed to respective ones of the multiple phone users in the phone network that subscribe to the call filter service.

Assignments (5)
SECURITY INTEREST Recorded Jul 25, 2018
From: BRIGHT HOUSE NETWORKS, LLC; CHARTER COMMUNICATIONS OPERATING, LLC; TIME WARNER CABLE ENTERPRISES LLC; TIME WARNER CABLE INTERNET LLC
To: WELLS FARGO TRUST COMPANY, N.A.
Reel/Frame 046630/0193 →
SECURITY INTEREST Recorded Jul 17, 2018
From: ADCAST NORTH CAROLINA CABLE ADVERTISING, LLC; ALABANZA LLC; AMERICA'S JOB EXCHANGE LLC; COAXIAL COMMUNICATIONS OF CENTRAL OHIO LLC; DUKENET COMMUNICATIONS HOLDINGS, LLC; DUKENET COMMUNICATIONS, LLC; ICI HOLDINGS, LLC; INSIGHT BLOCKER LLC; INSIGHT CAPITAL LLC; INSIGHT COMMUNICATIONS COMPANY LLC; INSIGHT COMMUNICATIONS COMPANY, L.P; INSIGHT COMMUNICATIONS MIDWEST, LLC; INSIGHT COMMUNICATIONS OF CENTRAL OHIO, LLC; INSIGHT COMMUNICATIONS OF KENTUCKY, L.P.; INSIGHT INTERACTIVE, LLC; INSIGHT KENTUCKY CAPITAL, LLC; INSIGHT KENTUCKY PARTNERS I, L.P.; INSIGHT KENTUCKY PARTNERS II, L.P.; INSIGHT MIDWEST HOLDINGS, LLC; INSIGHT MIDWEST, L.P.; INSIGHT PHONE OF INDIANA, LLC; INSIGHT PHONE OF KENTUCKY, LLC; INSIGHT PHONE OF OHIO, LLC; INTERACTIVE CABLE SERVICES, LLC; INTREPID ACQUISITION LLC; NAVISITE LLC; NEW WISCONSIN PROCUREMENT LLC; OCEANIC TIME WARNER CABLE LLC; PARITY ASSETS, LLC; TIME WARNER CABLE BUSINESS LLC; TIME WARNER CABLE ENTERPRISES LLC; TIME WARNER CABLE INFORMATION SERVICES (ALABAMA), LLC; TIME WARNER CABLE INFORMATION SERVICES (ARIZONA), LLC; TIME WARNER CABLE INFORMATION SERVICES (CALIFORNIA), LLC; TIME WARNER CABLE INFORMATION SERVICES (COLORADO), LLC; TIME WARNER CABLE INFORMATION SERVICES (HAWAII), LLC; TIME WARNER CABLE INFORMATION SERVICES (IDAHO), LLC; TIME WARNER CABLE INFORMATION SERVICES (ILLINOIS), LLC; TIME WARNER CABLE INFORMATION SERVICES (INDIANA), LLC; TIME WARNER CABLE INFORMATION SERVICES (KANSAS), LLC; TIME WARNER CABLE INFORMATION SERVICES (KENTUCKY), LLC; TIME WARNER CABLE INFORMATION SERVICES (MAINE), LLC; TIME WARNER CABLE INFORMATION SERVICES (MASSACHUSETTS), LLC; TIME WARNER CABLE INFORMATION SERVICES (MICHIGAN), LLC; TIME WARNER CABLE INFORMATION SERVICES (MISSOURI), LLC; TIME WARNER CABLE INFORMATION SERVICES (NEBRASKA), LLC; TIME WARNER CABLE INFORMATION SERVICES (NEW HAMPSHIRE), LLC; TIME WARNER CABLE INFORMATION SERVICES (NEW JERSEY), LLC; TIME WARNER CABLE INFORMATION SERVICES (NEW MEXICO) LLC; TIME WARNER CABLE INFORMATION SERVICES (NEW YORK), LLC; TIME WARNER CABLE INFORMATION SERVICES (NORTH CAROLINA), LLC; TIME WARNER CABLE INFORMATION SERVICES (OHIO), LLC; TIME WARNER CABLE INFORMATION SERVICES (PENNSYLVANIA), LLC; TIME WARNER CABLE INFORMATION SERVICES (SOUTH CAROLINA), LLC; TIME WARNER CABLE INFORMATION SERVICES (TENNESSEE), LLC; TIME WARNER CABLE INFORMATION SERVICES (TEXAS), LLC; TIME WARNER CABLE INFORMATION SERVICES (VIRGINIA), LLC; TIME WARNER CABLE INFORMATION SERVICES (WASHINGTON), LLC; TIME WARNER CABLE INFORMATION SERVICES (WEST VIRGINIA), LLC; TIME WARNER CABLE INFORMATION SERVICES (WISCONSIN), LLC; TIME WARNER CABLE INTERNATIONAL LLC; TIME WARNER CABLE INTERNET HOLDINGS III LLC; TIME WARNER CABLE INTERNET HOLDINGS LLC; TIME WARNER CABLE INTERNET LLC; TIME WARNER CABLE MEDIA LLC; TIME WARNER CABLE MIDWEST LLC; TIME WARNER CABLE NEW YORK CITY LLC; TIME WARNER CABLE NORTHEAST LLC; TIME WARNER CABLE PACIFIC WEST LLC; TIME WARNER CABLE SERVICES LLC; TIME WARNER CABLE SOUTHEAST LLC; TIME WARNER CABLE SPORTS LLC; TIME WARNER CABLE TEXAS LLC; TWC ADMINISTRATION LLC; TWC COMMUNICATIONS, LLC; TWC DIGITAL PHONE LLC; TWC MEDIA BLOCKER LLC; TWC NEWCO LLC; TWC NEWS AND LOCAL PROGRAMMING HOLDCO LLC; TWC NEWS AND LOCAL PROGRAMMING LLC; TWC REGIONAL SPORTS NETWORK I LLC; TWC SECURITY LLC; TWC SEE HOLDCO LLC; TWC WIRELESS LLC; TWC/CHARTER DALLAS CABLE ADVERTISING, LLC; TWCIS HOLDCO LLC; WISCONSIN PROCUREMENT HOLDCO LLC; BRIGHT HOUSE NETWORKS, LLC; BRIGHT HOUSE NETWORKS INFORMATION SERVICES (ALABAMA), LLC; BRIGHT HOUSE NETWORKS INFORMATION SERVICES (CALIFORNIA), LLC; BRIGHT HOUSE NETWORKS INFORMATION SERVICES (FLORIDA), LLC; BRIGHT HOUSE NETWORKS INFORMATION SERVICES (INDIANA), LLC; BRIGHT HOUSE NETWORKS INFORMATION SERVICES (MICHIGAN), LLC; BHN SPECTRUM INVESTMENTS, LLC; BHN HOME SECURITY SERVICES, LLC; AMERICAN CABLE ENTERTAINMENT COMPANY, LLC; ATHENS CABLEVISION, LLC; AUSABLE CABLE TV, LLC; BRESNAN BROADBAND HOLDINGS, LLC; BRESNAN BROADBAND OF COLORADO, LLC; BRESNAN BROADBAND OF MONTANA, LLC; BRESNAN BROADBAND OF UTAH, LLC; BRESNAN BROADBAND OF WYOMING, LLC; BRESNAN COMMUNICATIONS, LLC; BRESNAN DIGITAL SERVICES, LLC; BRESNAN MICROWAVE OF MONTANA, LLC; CABLE EQUITIES COLORADO, LLC; CABLE EQUITIES OF COLORADO MANAGEMENT LLC CC 10, LLC; CC FIBERLINK, LLC; CC MICHIGAN, LLC; CC SYSTEMS, LLC; CC V HOLDINGS, LLC; CC VI FIBERLINK, LLC; CC VI OPERATING COMPANY, LLC; CC VII FIBERLINK, LLC; CC VIII FIBERLINK, LLC; CC VIII HOLDINGS, LLC; CC VIII OPERATING, LLC; CC VIII, LLC; CCO FIBERLINK, LLC; CCO HOLDCO TRANSFERS VII, LLC; CCO LP, LLC; CCO NR HOLDINGS, LLC; CCO PURCHASING, LLC; CCO SOCAL I, LLC; CCO SOCAL II, LLC; CCO SOCAL VEHICLES, LLC; CCO TRANSFERS, LLC; CHARTER ADVANCED SERVICES (AL), LLC; CHARTER ADVANCED SERVICES (CA), LLC; CHARTER ADVANCED SERVICES (CO), LLC; CHARTER ADVANCED SERVICES (CT), LLC; CHARTER ADVANCED SERVICES (GA), LLC; CHARTER ADVANCED SERVICES (IL), LLC; CHARTER ADVANCED SERVICES (IN), LLC; CHARTER ADVANCED SERVICES (KY), LLC; CHARTER ADVANCED SERVICES (LA), LLC; CHARTER ADVANCED SERVICES (MA), LLC; CHARTER ADVANCED SERVICES (MD), LLC; CHARTER ADVANCED SERVICES (MI), LLC; CHARTER ADVANCED SERVICES (MN), LLC; CHARTER ADVANCED SERVICES (MO), LLC; CHARTER ADVANCED SERVICES (MS), LLC; CHARTER ADVANCED SERVICES (MT), LLC; CHARTER ADVANCED SERVICES (NC), LLC; CHARTER ADVANCED SERVICES (NE), LLC; CHARTER ADVANCED SERVICES (NH), LLC; CHARTER ADVANCED SERVICES (NV), LLC; CHARTER ADVANCED SERVICES (NY), LLC; CHARTER ADVANCED SERVICES (OH), LLC; CHARTER ADVANCED SERVICES (OR), LLC; CHARTER ADVANCED SERVICES (PA), LLC; CHARTER ADVANCED SERVICES (SC), LLC; CHARTER ADVANCED SERVICES (TN), LLC; CHARTER ADVANCED SERVICES (TX), LLC; CHARTER ADVANCED SERVICES (UT), LLC; CHARTER ADVANCED SERVICES (VA), LLC; CHARTER ADVANCED SERVICES (VT), LLC; CHARTER ADVANCED SERVICES (WA), LLC; CHARTER ADVANCED SERVICES (WI), LLC; CHARTER ADVANCED SERVICES (WV), LLC; CHARTER ADVANCED SERVICES (WY), LLC; CHARTER ADVANCED SERVICES VIII (MI), LLC; CHARTER ADVANCED SERVICES VIII (MN), LLC; CHARTER ADVANCED SERVICES VIII (WI), LLC; CHARTER ADVERTISING OF SAINT LOUIS, LLC; CHARTER CABLE OPERATING COMPANY, LLC; CHARTER CABLE PARTNERS, LLC; CHARTER COMMUNICATIONS ENTERTAINMENT I, LLC; CHARTER COMMUNICATIONS ENTERTAINMENT II, LLC; CHARTER COMMUNICATIONS ENTERTAINMENT, LLC; CHARTER COMMUNICATIONS OF CALIFORNIA, LLC; CHARTER COMMUNICATIONS OPERATING CAPITAL CORP.; CHARTER COMMUNICATIONS OPERATING, LLC; CHARTER COMMUNICATIONS PROPERTIES LLC; CHARTER COMMUNICATIONS V, LLC; CHARTER COMMUNICATIONS VENTURES, LLC; CHARTER COMMUNICATIONS VI, L.L.C.; CHARTER COMMUNICATIONS VII, LLC; CHARTER COMMUNICATIONS, LLC; CHARTER DISTRIBUTION, LLC; CHARTER FIBERLINK - ALABAMA, LLC; CHARTER FIBERLINK - GEORGIA, LLC; CHARTER FIBERLINK - ILLINOIS, LLC; CHARTER FIBERLINK - MARYLAND II, LLC; CHARTER FIBERLINK - MICHIGAN, LLC; CHARTER FIBERLINK - MISSOURI, LLC; CHARTER FIBERLINK - NEBRASKA, LLC; CHARTER FIBERLINK - PENNSYLVANIA, LLC; CHARTER FIBERLINK - TENNESSEE, LLC; CHARTER FIBERLINK AR-CCVII, LLC; CHARTER FIBERLINK CA-CCO, LLC; CHARTER FIBERLINK CC VIII, LLC; CHARTER FIBERLINK CCO, LLC; CHARTER FIBERLINK CT-CCO, LLC; CHARTER FIBERLINK LA-CCO, LLC; CHARTER FIBERLINK MA-CCO, LLC; CHARTER FIBERLINK MS-CCVI, LLC; CHARTER FIBERLINK NC-CCO, LLC; CHARTER FIBERLINK NH-CCO, LLC; CHARTER FIBERLINK NV-CCVII, LLC; CHARTER FIBERLINK NY-CCO, LLC; CHARTER FIBERLINK OH-CCO, LLC; CHARTER FIBERLINK OR-CCVII, LLC; CHARTER FIBERLINK SC-CCO, LLC; CHARTER FIBERLINK TX-CCO, LLC; CHARTER FIBERLINK VA-CCO, LLC; CHARTER FIBERLINK VT-CCO, LLC; CHARTER FIBERLINK WA-CCVII, LLC; CHARTER HELICON, LLC; CHARTER HOME SECURITY, LLC; CHARTER LEASING HOLDING COMPANY, LLC; CHARTER LEASING OF WISCONSIN, LLC; CHARTER RMG, LLC; CHARTER STORES FCN, LLC; CHARTER VIDEO ELECTRONICS, LLC; FALCON CABLE COMMUNICATIONS, LLC; FALCON CABLE MEDIA, A CALIFORNIA LIMITED PARTNERSHIP; FALCON CABLE SYSTEMS COMPANY II, L.P.; FALCON CABLEVISION, A CALIFORNIA LIMITED PARTNERSHIP; FALCON COMMUNITY CABLE, L.P.; FALCON COMMUNITY VENTURES I LIMITED PARTNERSHIP; FALCON FIRST CABLE OF THE SOUTHEAST, LLC; FALCON FIRST, LLC; FALCON TELECABLE, A CALIFORNIA LIMITED PARTNERSHIP; FALCON VIDEO COMMUNICATIONS, L.P.; HELICON PARTNERS I, L.P.; HOMETOWN T.V., LLC; HPI ACQUISITION CO. LLC; INTERLINK COMMUNICATIONS PARTNERS, LLC; LONG BEACH, LLC; MARCUS CABLE ASSOCIATES, L.L.C.; MARCUS CABLE OF ALABAMA, L.L.C.; MARCUS CABLE, LLC; MIDWEST CABLE COMMUNICATIONS, LLC; PEACHTREE CABLE TV, L.P.; PEACHTREE CABLE TV, LLC; PHONE TRANSFERS (AL), LLC; PHONE TRANSFERS (CA), LLC; PHONE TRANSFERS (GA), LLC; PHONE TRANSFERS (NC), LLC; PHONE TRANSFERS (TN), LLC; PHONE TRANSFERS (VA), LLC; PLATTSBURGH CABLEVISION, LLC; RENAISSANCE MEDIA LLC; RIFKIN ACQUISITION PARTNERS, LLC; ROBIN MEDIA GROUP, LLC; SCOTTSBORO TV CABLE, LLC TENNESSEE, LLC; THE HELICON GROUP, L.P.; VISTA BROADBAND COMMUNICATIONS, LLC; VOIP TRANSFERS (AL), LLC; VOIP TRANSFERS (CA) LLC; VOIP TRANSFERS (GA), LLC; VOIP TRANSFERS (NC), LLC; VOIP TRANSFERS (TN), LLC; VOIP TRANSFERS (VA), LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 046567/0090 →
CHANGE OF ADDRESS Recorded Nov 15, 2017
From: TIME WARNER CABLE ENTERPRISES LLC
To: TIME WARNER CABLE ENTERPRISES LLC
Reel/Frame 044456/0167 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 30, 2016
From: PFEFFER, HOWARD LEIGH; CANNON, MATTHEW JOHN; LINDSAY, JEFFREY JAMES
To: TIME WARNER CABLE ENTERPRISES LLC
Reel/Frame 040809/0223 →
SECURITY INTEREST Recorded May 18, 2016
From: BRIGHT HOUSE NETWORKS, LLC; CHARTER COMMUNICATIONS OPERATING, LLC; TIME WARNER CABLE ENTERPRISES LLC
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 038747/0507 →
Continuity (2)
Continuation 13739162 · Jan 11, 2013
Related Publication 20150189082A1 · Jul 2, 2015