Next Generation Public-Safety Answering Point (PSAP) Administration via Text Messaging
A PSAP management system includes a mobile device and a Short Message Service (SMS) enabled ESRP(s). The mobile device can include a PSAP administrator module that allows a PSAP administrator to initiate transmission of a text message to a Short Message Service (SMS) enabled ESRP(s). The text message can be comprised of management commands that allow the PSAP administrator to remotely manage, e.g., take a particular PSAP offline, place a particular PSAP online, redirect overflow to a particular PSAP, direct maintenance to a particular PSAP, direct disaster calls to a particular PSAP, etc., one or more PSAPs. The PSAPs can be managed due to such external factors as, e.g., communication problems with a particular PSAP, power outage at a particular PSAP, localized emergencies requiring greater bandwidth, etc.
1 . A mobile device, comprising:
a Public-safety Answering Point (PSAP) administration module to generate a text message including management commands to manage at least one PSAP from a plurality of PSAPs, wherein said management commands are generated in predesignated fields within said text message that correspond to instructions that are accessible to an Emergency Services Routing Proxy (ESRP); and
a transmitter to transmit said text message to said ESRP;
wherein said ESRP manages said at least one PSAP in accordance with said instructions of said management commands.
2 . The mobile device according to claim 1 , wherein said text message is a Short Message Service (SMS) text message.
3 . The mobile device according to claim 1 , wherein said mobile device is a cellular telephone.
4 . The mobile device according to claim 1 , wherein said management commands instruct said ESRP to take offline at least one PSAP from said plurality of PSAPs.
5 . The mobile device according to claim 1 , wherein said PSAP administration module is a cell phone app.
6 . The mobile device according to claim 1 , wherein said text message further includes a status update request requesting a status update of said at least one PSAP from said plurality of PSAPs.
7 . A method of managing a Public-safety Answering Point (PSAP), comprising:
generating, with a Public-safety Answering Point (PSAP) administration module of a mobile device, a text message including management commands to manage at least one PSAP from a plurality of PSAPs, wherein said management commands are generated in predesignated fields within said text message that correspond to instructions that are accessible to an Emergency Services Routing Proxy (ESRP); and
transmitting, from said mobile device, said text message to said ESRP;
wherein said ESRP manages said at least one PSAP in accordance with said management commands.
8 . The method of managing a PSAP according to claim 7 , wherein said text message is a Short Message Service (SMS) text message.
9 . The method of managing a PSAP according to claim 7 , wherein said mobile device is a cellular telephone.
10 . The method of managing a PSAP according to claim 7 , wherein said management commands instruct said ESRP to take offline at least one PSAP from said plurality of PSAPs.
11 . The method of managing a PSAP according to claim 7 , wherein said PSAP administration module is a cell phone app.
12 . The method of managing a PSAP according to claim 7 , wherein said text message further includes a status update request requesting a status update of said at least one PSAP from said plurality of PSAPs.
13 . An Emergency Services Routing Proxy (ESRP), comprising:
a Public-safety Answering Point (PSAP) manager module to receive a text message, from a mobile device, including predesignated fields associated with respective management commands, wherein said management commands correspond to instructions that are accessible to said ESRP;
wherein said PSAP management module manages at least one PSAP from a plurality of PSAPs in accordance with said management commands.
14 . The ESRP according to claim 13 , wherein said text message is a Short Message Service (SMS) text message.
15 . The ESRP according to claim 13 , wherein said mobile device is a cellular telephone.
16 . The ESRP according to claim 13 , wherein said management commands instruct said ESRP to take offline said at least one PSAP from said plurality of PSAPs.
17 . The ESRP according to claim 13 , wherein said text message is transmitted by a cell phone app.
18 . The ESRP according to claim 13 , wherein said text message further includes a status update request requesting a status update of said at least one PSAP from said plurality of PSAPs.
19 . A method of managing a Public-safety Answering Point (PSAP), comprising:
receiving, at an Emergency Services Routing Proxy (ESRP), a text message from a mobile device, said text message including predesignated fields associated with respective management commands to manage at least one PSAP from a plurality of PSAPs, wherein said management commands correspond to instructions that are accessible to said ESRP; and
managing said at least one PSAP in accordance with said management commands.
20 . The method of managing a PSAP according to claim 19 , wherein said text message is a Short Message Service (SMS) text message.
21 . The method of managing a PSAP according to claim 19 , wherein said mobile device is a cellular telephone.
22 . The method of managing a PSAP according to claim 19 , wherein said management commands instruct said ESRP to take offline said at least one PSAP from said plurality of PSAPs.
23 . The method of managing a PSAP according to claim 19 , wherein said text message is transmitted by a cell phone app.
24 . The method of managing a PSAP according to claim 19 , further comprising:
transmitting, from said Emergency Services Routing Proxy (ESRP), status update information in response to said text message including a status update request requesting a status update of at least one PSAP from a plurality of PSAPs.
25 . The mobile device according to claim 1 , wherein text within said text message is generated in response to user input at said mobile device.
26 . The mobile device according to claim 1 , wherein said ESRP comprises a PSAP management module to analyze said predesignated fields to determine a keyword associated with a particular management command.