Image forming apparatus, guide providing method thereof, cloud server, and error analyzing method thereof

1. An image forming apparatus, comprising:

a scanner to scan a document to generate a scan image of the document;

a transceiver to communicate with a server;

a display to display a screen; and

a processor to:

control the display to display a user interface for a user to select an error area of the scan image, the error area containing an error appearing in the scan image as a result of an error of the image forming apparatus,

receive a selection of the error area input using the user interface,

control the transceiver to transmit the generated scan image and the selected error area to the server, and

in response to receiving an error solution guide related to resolving the error of the image forming apparatus from the server, control the display to display the received error solution guide.

2. The apparatus as claimed in claim 1 , further comprising:

a printer to print the document according to data,

wherein the processor is to control the display to display a guide that controls the document printed in the printer to be scanned in the scanner.

3. The apparatus as claimed in claim 2 , wherein the processor is to control the transceiver to transmit the data to the server along with the scan image and the selected error area.

4. The apparatus as claimed in claim 2 , wherein the data is a second scan image which is generated by scanning a second document.

5. The apparatus as claimed in claim 1 , wherein the processor is to, in response to receiving a selection of a masking area:

mask a partial area of the scan image that corresponds to the selected masking area, and

control the transceiver to transmit the masked scan image to the server.

6. The apparatus as claimed in claim 5 , wherein the processor is to:

perform an optical character recognition (OCR) with respect to the scan image, and

in response to detecting an area including predetermined sensitive information as a result of the performance of the OCR, select the detected area as a masking area.

7. The apparatus as claimed in claim 1 , wherein the processor is to, in response to receiving a plurality of error solution guides of the scan image from the server, control the display to display the plurality of error solution guides.

8. The apparatus as claimed in claim 7 , wherein the processor is to, in response to receiving a selection of a most suitable error solution guide from among the plurality of error solution guides, control the transceiver to transmit information on the selected error solution guide to the server.

9. The apparatus as claimed in claim 1 , wherein the processor is to:

receive a keyword pertaining to the error appearing in the scan image, and

control the transceiver to transmit the keyword to the server along with the scan image and the selected error area.

10. A method for providing a guide by an image forming apparatus, the method comprising:

generating a scan image of a document by scanning the document with a scanner of the image forming apparatus;

displaying, on a display of the image forming apparatus, a user interface for a user to select an error area of the scan image, the error area containing an error appearing in the scan image as a result of an error of the image forming apparatus;

receiving a selection of the error area input using the user interface;

transmitting the generated scan image and the selected error area to a server; and

in response to receiving an error solution guide related to resolving the error of the image forming apparatus from the server, displaying the received error solution guide on the display of the image forming apparatus.

11. The method as claimed in claim 10 , further comprising:

receiving a selection of a masking area; and

masking partial area of the scan image that corresponds to the selected masking area,

wherein the transmitting comprises transmitting the masked scan image to the server.

12. The method as claimed in claim 11 , wherein the receiving the selection of the masking area comprises:

performing an optical character recognition (OCR) with respect to the scan image; and

in response to detecting an area including preset sensitive information as a result of the performance of the OCR, selecting the detected area as a masking area.

13. The method as claimed in claim 10 , further comprising:

in response to receiving a plurality of error solution guides of the scan image from the server, receiving a selection of a most suitable error solution guide from among the plurality of error solution guides.

14. The method as claimed in claim 13 , further comprising:

transmitting information on the selected error solution guide to the server.

15. The method as claimed in claim 10 , comprising:

receiving a keyword pertaining to the error appearing in the scan image; and

transmitting the keyword to the server along with the scan image and the selected error area.