DETERMINING TERM SCORES BASED ON A MODIFIED INVERSE DOMAIN FREQUENCY

1 . A system comprising:

a data processing engine to identify a key term associated with a system, and a sub-plurality of a plurality of documents, the sub-plurality of documents associated with the event;

an evaluator to:

determine, based on the presence or absence of the key term, a first distribution related to the sub-plurality of the plurality of documents, and a second distribution related to the plurality of documents, and

evaluate, for the key term, a term score based on the first distribution and the second distribution, the term score indicative of a modified inverse domain frequency based on the sub-plurality of the plurality of documents; and

a data analytics module to include the key term in a word cloud when the term score for the key term satisfies a threshold.

2 . The system of claim 1 , wherein the term score is one of an information gain and a Kullback-Liebler Divergence,

3 . The system of claim 1 , wherein the data analytics module further displays the word cloud via an interactive graphical user interface, wherein the key term is highlighted based on the term score.

4 . The system of claim 3 , wherein the evaluator further modifies the term score of the key term based on feedback data related to the word cloud.

5 . The system of claim 1 , wherein the event is a selected system anomaly, the plurality of documents are a collection of log messages, and the sub-plurality of the plurality of documents are a sub-collection of the collection associated with the selected system anomaly.

6 . The system of claim 1 , wherein the event is a given service case, the plurality of documents are a collection of document descriptions for service cases, and the sub-plurality of the plurality of documents is a document description for the given service case, and the data analytics module provides a potential resolution of the given service case based on the term score.

7 . The system of claim 1 , wherein the term score is further based on a term prominence frequency indicative of prominence of the key term in the sub-plurality of documents.

8 . The system of claim 1 , wherein the term score is further based on a term relevance score indicative of relevance of the key term to the event.

9 . The system of claim 8 , wherein the event is associated with event data that includes structured outcomes, and the evaluator evaluates the term score based on a probability of the key term resulting in an outcome of the structured outcomes.

10 . The system of claim 8 , wherein the event is associated with event data that includes unstructured outcomes, and the evaluator evaluates the term score based on an outcome metric, the outcome metric indicative of distance between two outcomes of the unstructured outcomes.

11 . A method to generate a word cloud based on a system, the method comprising:

identifying the event, a key term associated with the event, and a sub-plurality of a plurality of documents, the sub-plurality of documents associated with the event;

determining, based on the presence or absence of the key term, a first distribution related to the sub-plurality of the plurality of documents, and a second distribution related to the plurality of documents;

evaluating, for the key term, a term score based on the first distribution and the second distribution, the term score indicative of a modified inverse domain frequency based on the sub-plurality of the plurality of documents;

generating a word cloud based on additional key terms in the sub-plurality of the plurality of documents;

including the key term in the word cloud when the term score for the key term satisfies a threshold; and

displaying the word cloud via an interactive graphical user interface.

12 . The method of claim 11 , wherein the event is a selected system anomaly, the plurality of documents are a collection of log messages, and the sub-plurality of the plurality of documents are a sub-collection of the collection associated with the selected system anomaly.

13 . The method of claim 11 , wherein the event is a given service case, the plurality of documents are a collection of document descriptions for service cases, and the sub-plurality of the plurality of documents is a document description for the given service case, and the data analytics module further provides a potential resolution of the given service case based on the term score.

14 . The method of claim 11 , wherein the term score is one of an information gain and a Kullback-Liebler Divergence.

15 . A non-transitory computer readable medium comprising executable instructions to:

identify a key term associated with a system, and a sub-plurality of a plurality of documents, the sub-plurality of documents associated with the event;

determine, based on the presence or absence of the key term, a first distribution related to the sub-plurality of the plurality of documents, and a second distribution related to the plurality of documents;

evaluate, for the key term, a term score based on the first distribution and the second distribution, the term score indicative of a modified inverse domain frequency based on the sub-plurality of the plurality of documents;

generate a word cloud based on additional key terms in the sub-plurality of the plurality of documents;

include the key term in the word cloud when the term score for the key term satisfies a threshold; and

highlight, in the word cloud, the key term based on the term score.