Systems and methods for identification and action on attempted controlled-environment facility resident communications with internet-protocol phone numbers
A controlled-environment facility communications management system, and/or the like, receives an indication of an electronic communication request with a telephone number initiated by, or to, a resident of a controlled environment facility. The controlled-environment facility communications management system, and/or the like, accesses a line information database and determines, based on the contents of the line information database, whether the telephone number is an Internet Protocol (IP) telephone number. The controlled-environment facility communications management system, and/or the like, takes action with respect to the electronic communication in response to identification of the telephone number as an IP telephone number.
1. A controlled-environment facility communications system comprising:
at least one controlled-environment facility resident communications device configured to receive an indication of initiation of an electronic communication request with a telephone number by or to a resident of a controlled environment facility; and
a controlled-environment facility communications management system coupled to the at least one controlled-environment facility resident communications device and comprising a memory, and a processor coupled to the memory, the processor operable to:
receive the indication of initiation of the electronic communication from the at least one controlled-environment facility resident communications device;
access a database associated with the controlled-environment facility communications management system;
determine, based on contents of the database, the telephone number is an internet protocol telephone number;
determine, based, at least in part, on rules maintained on a controlled-environment facility administration and management system database with respect to actions to be taken with respect to internet protocol telephone numbers, an action be taken with respect to resident electronic communications with internet protocol telephone numbers; and
take action, based, at least in part, on rules maintained on the controlled-environment facility administration and management system database with respect to actions to be taken with respect to internet protocol telephone numbers, with respect to the electronic communication.
2. The system of claim 1 , wherein the rules are enforced or implemented by the controlled-environment facility administration and management system through the controlled-environment facility communication processing system.
3. The system of claim 1 , wherein the action comprises display of a notice of the electronic communication in a user interface of the controlled-environment facility communications management system identifying and/or flagging the electronic communication.
4. The system of claim 3 , wherein the notice of the electronic communication in the user interface includes display of an internet protocol telephone indicator.
5. The system of claim 1 , wherein the action comprises the controlled-environment facility communications management system blocking the electronic communication from being completed and/or connected.
6. The system of claim 1 , wherein the action comprises the controlled-environment facility communications management system allowing the electronic communication to be completed and/or connected, and the controlled-environment facility communications management system monitoring and/or recording the electronic communication.
7. The system of claim 1 , wherein the action comprises the controlled-environment facility communications management system flagging or marking the electronic communication and/or request.
8. A method comprising:
receiving, in a controlled-environment facility communications system, an indication of an electronic communication request initiated by or to a resident of a controlled environment facility with a telephone number;
determining, by the controlled-environment facility communications system, the telephone number is an internet protocol telephone number;
determining an action be taken with respect to resident electronic communications with internet protocol telephone numbers; and
displaying a notice of the electronic communication in a user interface of the controlled-environment facility communications management system, identifying and/or flagging the electronic communication and displaying an internet protocol telephone indicator.
9. The method of claim 8 , wherein the action comprises blocking the electronic communication from being completed and/or connected.
10. The method of claim 8 , wherein the action comprises:
allowing the electronic communication to be completed and/or connected; and
monitoring and/or recording the electronic communication.
11. The method of claim 8 , wherein the action comprises flagging and/or marking the electronic communication and/or request.
12. The method of claim 8 , wherein determining action be taken is based, at least in part, on rules maintained on a controlled-environment facility administration and management system database.
13. The method of claim 12 , further comprising enforcing or implementing the rules by the controlled-environment facility administration and management system through the controlled-environment facility communication processing system.
14. A non-transitory computer-readable storage medium having program instructions stored thereon that, upon execution by a controlled-environment facility communications system, cause the controlled-environment facility communications system to:
receive an indication of an electronic communication request with a telephone number initiated by or to a resident of a controlled environment facility;
determine the telephone number is assigned to or by an internet protocol telephone service provider; and
determine the controlled-environment facility communication system requires action be taken with respect to resident electronic communications with internet protocol telephone numbers; and
take action with respect to the electronic communication.
15. The non-transitory computer-readable storage medium of claim 14 , wherein the program instructions stored thereon, upon execution, cause the controlled-environment facility communications system to determine the action be taken based, at least in part, on controlled-environment facility rules maintained on a controlled-environment facility administration and management system database.
16. The non-transitory computer-readable storage medium of claim 14 , wherein the rules are enforced or implemented by the controlled-environment facility administration and management system through execution of the program instructions by the controlled-environment facility communication processing system.
17. The non-transitory computer-readable storage medium of claim 14 , wherein the action comprises display of a notice of the electronic communication in a user interface of the controlled-environment facility communications management system identifying and/or flagging the electronic communication.
18. The system of claim 1 , wherein determining the telephone number is an internet protocol telephone number further comprises determining the telephone number is assigned to or by a provider of nomadic internet protocol telephone services.
19. The method of claim 8 , wherein determining the telephone number is an internet protocol telephone number comprises determining the telephone number is assigned to or by a provider of nomadic internet protocol telephone services.
20. The non-transitory computer-readable storage medium of claim 14 , wherein the internet protocol telephone service provider is a provider of nomadic internet protocol telephone services.