Method for automatically transmitting an imminent event via an interface to a terminal point associated with a user, and a conversion device designed therefor
A computer implemented method can include sending additional information concerning an upcoming event to a conversion unit for generation of an appointment reminder for the upcoming event that is to be sent to one or more endpoints. A telecommunication platform can process the appointment reminder to send a visual and/or audible signal to a user via one or more endpoint devices so that the reminder can be processed and responded to via at least one of the endpoint devices.
1. A computer-implemented method comprising:
a first endpoint of a user receiving a first appointment reminder for an upcoming telecommunication event, the first appointment reminder including first additional information concerning the upcoming event;
the first endpoint sending the first appointment reminder including the first additional information to a conversion unit via a first communication interface utilizing a first communication protocol for transmission of the first appointment reminder, in response to the first appointment reminder, the conversion unit generating a second appointment reminder for the upcoming event based on the first additional information of the first appointment reminder and sending the second appointment reminder to a telecommunication platform via a second communication interface for sending the second appointment reminder to at least one second endpoint associated with the user, the second communication interface utilizing a second communication protocol for transmission of the second appointment reminder, the second communication protocol being a different communication protocol than the first communication protocol, the at least one second endpoint associated with the user being connectable to the telecommunication platform, the first endpoint being unauthorized for connection to the telecommunication platform and being prevented from connecting to the telecommunication platform,
processing, by the telecommunication platform, the second appointment reminder, generating a signal, and the telecommunication platform sending the generated signal toward the second endpoint, wherein the generated signal is adapted to the second endpoint and includes additional information that is based on the first additional information, and
processing, by the second endpoint, the signal and the first additional information from the telecommunication platform for the user to accept or reject the second appointment reminder as a result for sending the result in response to the second appointment reminder.
2. The method of claim 1 , wherein the conversion unit is a CSTA Appointer in an environment based on the Session Initiation Protocol and the Computer Supported Telecommunications Applications protocol, and the CSTA Appointer sends the second appointment reminder towards the second endpoint for transmission of the generated signal to the second endpoint based on analog, Time Division Multiplexing, or IP.
3. The method of claim 1 , wherein the conversion unit includes a Universal Telephony Connector or Advanced Telephony Connector.
4. The method of claim 3 , wherein the generated signal is adapted for transmission to the second endpoint based on HiPath Feature Access, Cordless Multicell Integration, DECT, SIP, Web Real-Time Communication, Time Division Multiplexing, or is generated for transmission across a network through an SIP-Q-Gateway.
5. The method of claim 4 , wherein the telecommunication platform sends the generated signal to a media server, which adds at least one of an additional audible signal or visual signal to the signal and routes the so-modified signal to the second endpoint.
6. The method of claim 5 , comprising:
after a preset length of time has elapsed without receiving the result from the second endpoint, the telecommunication platform automatically sending a notification that the appointment reminder was rejected.
7. A non-transitory computer readable medium storing a computer program thereon so that when the program is executed, a computer device performs a method, the method comprising:
in response to receiving a first appointment reminder for an upcoming telecommunication event including first information from a first endpoint of a user via a first communication interface utilizing a first communication protocol for transmission of the first appointment reminder, the computer device generating a second appointment reminder for the upcoming event based on the first additional information of the first appointment reminder and sending the second appointment reminder to a telecommunication platform via a second communication interface for sending the second appointment reminder to at least one second endpoint associated with the user, the second communication interface utilizing a second communication protocol for transmission of the second appointment reminder, the second communication protocol being a different communication protocol than the first communication protocol, the at least one second endpoint associated with the user being connectable to the telecommunication platform, the first endpoint being unauthorized for connection to the telecommunication platform and being prevented from connecting to the telecommunication platform, the second appointment reminder being sent via the second communication interface such that the second appointment reminder is processable by a telecommunication platform for generating a signal for sending the generated signal toward a second endpoint of the user so that the generated signal generated by the telecommunication platform is adapted to the second endpoint and includes additional information that is based on the first additional information such that the second appointment reminder is processable by the second endpoint for the user to accept or rej ect the second appointment reminder as a result for sending the result in response to the second appointment reminder.
8. The non-transitory computer readable medium of claim 7 , wherein the computer device includes a control device.
9. The non-transitory computer readable medium of claim 7 , wherein the computer device includes a Universal Telephony Connector or an Advanced Telephony Connector.
10. A telecommunication apparatus comprising:
a computer device configured as a conversion unit that is communicatively connectable to a first endpoint via a first communication interface and connectable to a telecommunication platform and/or a second communication endpoint via a second communication interface, the first endpoint being associated with a user and the second endpoint being associated with the user, the first communication interface utilizing a first communication protocol, the second communication interface utilizing a second communication protocol, the second communication protocol being a different communication protocol than the first communication protocol;
the computer device configured to respond to receiving a first appointment reminder for an upcoming telecommunication event that includes first information from the first endpoint via the first communication interface by generating a second appointment reminder for the upcoming event based on the first additional information of the first appointment reminder and sending the second appointment reminder to the telecommunication platform or the second endpoint via a second communication interface for sending the second appointment reminder to the second endpoint, the second endpoint associated with the user being connectable to the telecommunication platform, the first endpoint being unauthorized for connection to the telecommunication platform and being prevented from connecting to the telecommunication platform.
11. The telecommunication apparatus of claim 10 , wherein:
the second appointment reminder is sendable via the second communication interface to the telecommunication platform such that the second appointment reminder is processable by the telecommunication platform for generating a signal for sending the generated signal toward the second endpoint of the user so that the generated signal generated by the telecommunication platform is adapted to the second endpoint and includes additional information that is based on the first additional information such that the second appointment reminder is processable by the second endpoint for the user to accept or reject the second appointment reminder as a result for sending the result in response to the second appointment reminder.
12. The telecommunication apparatus of claim 11 , comprising the first endpoint, the second endpoint, the telecommunication platform, and wherein the computer device includes a Universal Telephony Connector or an Advanced Telephony Connector.
13. The telecommunication apparatus of claim 11 , comprising the first endpoint, the second endpoint, the telecommunication platform, and a gateway, the gateway communicatively connecting the telecommunication platform to the second endpoint via a third communication interface.
14. The telecommunication apparatus of claim 13 , wherein the gateway communicatively connected to the second endpoint via analog, Time Division Multiplexing, or IP.
15. The telecommunication apparatus of claim 14 , wherein the second communication interface is based on SIP or CSTA over SIP and/or the first communication interface is via WebRTC.