Updating contact details for communications
A method and system for updating contact details of users is disclosed. The method comprises providing a contact record for each of a plurality of users, the contact record for each user comprising a plurality of fields, wherein at least one of the contact records for a first user has a first user identifier in a first field having an associated first communications method. A subsequent step may comprise receiving a communication from a user by means of a second, different communications method, the communication having an associated second user identifier corresponding to at least part of the first user identifier. A subsequent step may comprise identifying the contact record for the first user based on the second user identifier. A subsequent step may comprise updating the identified contact record so that at least one of the fields comprises new information from the second user identifier.
1. A method for updating contact details of users, the method comprising:
providing a contact record for each of a plurality of users, the contact record for each user comprising a plurality of fields, including a first field associated with a first communication method and a second field associated with a second, different communication method, wherein at least one of the contact records for a first user has a first user identifier in the first field;
receiving a communication from a user having an associated second user identifier corresponding to at least part of the first user identifier;
identifying the contact record for the first user based on the second user identifier;
determining that the received communication is received by means of the second communication method of the first and second communication methods;
updating, in response to determining receipt by said second communications method, the identified contact record so that the first user identifier is inserted in the second field associated with said second communications method; and
wherein the updating is performed automatically, without human intervention.
2. The method of claim 1 , wherein the second user identifier is the same as the first user identifier.
3. The method of claim 2 , wherein the first user identifier is a telephone number, the first field is a non-mobile telephone field, the second communications method is a text message associated with the same telephone number, and the contact record is updated so that the telephone number is associated with a mobile telephone field.
4. The method of claim 3 , wherein the non-mobile telephone field is a landline telephone field.
5. The method of claim 4 , further comprising removing the telephone number from the non-mobile telephone field of the contact record for the first user.
6. The method of claim 3 , wherein the second communications method is an SMS text message.
7. The method of claim 6 , wherein the non-mobile telephone field is a landline telephone field.
8. The method of claim 7 , further comprising removing the telephone number from the non-mobile telephone field of the contact record for the first user.
9. The method of claim 3 , further comprising removing the telephone number from the non-mobile telephone field of the contact record for the first user.
10. The method of claim 1 , performed at a unified communications system comprising a user database for storing contact records associated with one or more registered users of the unified communications system and/or their associated user terminal(s).
11. The method of claim 10 , performed by a mobile communications device comprising a memory storing contact records associated with users and/or their associated user terminals.
12. The method of claim 1 , performed by a mobile communications device comprising a memory storing contact records associated with users and/or their associated user terminals.
13. A method for updating contact details of users, the method comprising:
providing a contact record for each of a plurality of users, the contact record for each user comprising a plurality of fields including a first field associated with a plurality of communication methods and a second field associated with a plurality of communications methods, wherein at least one of the contact records for a first user has a first user identifier in the first field and a first user descriptor in the second field;
receiving a communication from a user having an associated second user identifier corresponding to the first user identifier;
identifying the contact record for the first user based on the second user identifier;
determining that the received communication is received by means of a predefined communications method of the plurality of communications methods; and
updating, in response to determining receipt by said predefined communications method, the identified contact record so that the first user descriptor is updated in the second field,
wherein the updating is performed automatically, without human intervention.
14. The method of claim 13 , performed at a unified communications system comprising, or having access to, an associated user database for storing contact records associated with one or more registered users of the unified communications system and/or their associated user terminal(s).
15. The method of claim 13 , performed by a mobile communications device comprising a memory storing contact records associated with users and/or their associated user terminals.
16. A system configured to perform the method of claim 1 .
17. The system of claim 16 comprising a unified communications system.
18. A computer program, the computer program comprising instructions that when executed by a computer control it to perform the method of claim 1 .
19. A non-transitory computer-readable medium having stored thereon computer-readable code, which, when executed by at least one processor, causes the at least one processor to perform a method, comprising:
providing a contact record for each of a plurality of users, the contact record for each user comprising a plurality of fields, including a first field associated with a first communication method and a second field associated with a second, different communication method, wherein at least one of the contact records for a first user has a first user identifier in the first field;
receiving a communication from a user having an associated second user identifier corresponding to at least part of the first user identifier;
identifying the contact record for the first user based on the second user identifier;
determining that the received communication is received by means of the second communication method of the first and second communication methods; and
updating, in response to determining receipt by said second communications method, the identified contact record so that the first user identifier is inserted in the second field associated with said second communications method,
wherein the updating is performed automatically, without human intervention.
20. An apparatus, the apparatus having at least one processor and at least one memory having computer-readable code stored thereon which when executed controls the at least one processor:
to provide a contact record for each of a plurality of users, the contact record for each user comprising a plurality of fields, including a first field associated with a first communication method and a second field associated with a second, different communication method, wherein at least one of the contact records for a first user has a first user identifier in the first field;
to receive a communication from a user having an associated second user identifier corresponding to at least part of the first user identifier;
to identify the contact record for the first user based on the second user identifier;
to determine that the received communication is received by means of the second communication method of the first and second communication methods; and
to update, in response to determining receipt by said second communications method, the identified contact record, so that the first user identifier is inserted in the second field associated with said second communications method,
wherein the updating is performed automatically, without human intervention.