Integrating a communication terminal as the preferred device in a static communication system configuration
A computer-implemented method is disclosed for integrating at least one rust communication terminal assigned to a user as a preferred device in a static configuration of a communication system and/or for dynamically switching from a first communication terminal used as a preferred device to a second communication terminal as a preferred device for providing a one-number service using the preferred device, to which a one-number service number is assigned, wherein at least two communication terminals are statically assigned to the user and a preferred device is also dynamically assigned to the user through a virtual device. Also communication system designed for this purpose.
1. A non-transitory computer readable medium having a program defining a method that is executable by a communication apparatus when the program is run by that communication apparatus, for dynamically switching from a first communication terminal used as a preferred device to a second communication terminal as the preferred device for providing a one-number service using that preferred device to which a one-number service number is assigned, the method comprising:
statically assigning at least two communication terminals to the user by:
statically assigning a third communication terminal to the user via a first Computer Telephony Integration (CTI) layer for providing the one number service,
statically assigning a fourth communication terminal to the user via a second CTI layer for providing the one number service; and
dynamically assigning a preferred device to the user through a virtual device for alerting the user of a call directed to the user via the one number service by:
dynamically assigning the first communication terminal to a virtual device to associate the first communication terminal with the user as the preferred device for the one number service via a third CTI layer that is independent of the first CTI layer and is independent of the second CTI layer so that the first communication terminal is linked to the virtual device and assigned to the user for the one number service without feedback and without updating of all affected monitoring points for the one number service; and
adjusting the assignment of the preferred device from the first communication terminal to the second communication terminal via the virtual device so that the second communication terminal is associated with the one number service via the third CTI layer without updating of all affected monitoring points for the one number service.
2. A communication system for integrating at least one first communication terminal assigned to a user as a preferred device in a static configuration of the communication system and/or for dynamically switching from a first communication terminal used as a preferred device to a second communication terminal as a preferred device for providing a one-number service using the preferred device, to which a one-number service number is assigned, comprising:
a first communication terminal;
a second communication terminal;
a control device communicatively connected to the first communication terminal and the second communication terminal;
the control device configured to statically assign the first communication terminal to a user via a first Computer Telephony Integration (CTI) layer to provide a one number service and statically assign the second communication terminal to the user via a second CTI layer to provide the one number service;
the control device configured to dynamically assign at least one third communication terminal to at least one virtual device to associate the at least one third communication terminal with the user for the one number service via a third CTI layer that is independent of the first CTI layer and is independent of the second CTI layer so that the dynamic assignment of the at least one third communication terminal occurs without feedback and without updating all affected monitor points of all applications on the first, second, and third CTI layers associated with the one number service.
3. The communication system of claim 2 , wherein dynamic assignment of the at least one third communication terminal to the at least one virtual device via the third CTI layer provided by the control device is performed so that the at least one third communication terminal is dynamically assignable as a preferred device for the one number service without device monitoring for the one number service having to be changed.
4. The communication system of claim 2 , wherein the control device is configured so that a call directed to the user via the one number service is alerted at the first communication terminal, the second communication terminal, and that least one third communication terminal via the first CTI layer, the second CTI layer, and the third CTI layer.
5. The communication system of claim 4 , comprising:
the at least one third communication terminal connected to the control device, the control device associating the at least one third communication terminal with the user via the at least one virtual device of the third CTI layer, the at least one third communication terminal comprising a device that is external to a network that includes the control device, the first communication terminal and the second communication terminal.
6. The communication system of claim 2 , wherein the control device is configured to dynamically remove the at least one third communication terminal as a preferred device for the one number service via the third CTI layer in response to determining that the at least one third terminal is inactive and assign a fourth communication terminal that is active to the at least one virtual device as a preferred device via the third CTI layer without device monitoring for the one number service having to be changed.