Method for operating a communication system, telecommunication apparatus and computer program product
If telecommunication devices in a group are associated with different network technologies, a use status of one telecommunication terminal in the group is still transmitted to a second telecommunication terminal of the group. Thus, for example, a busy signal is output by one device of the group even if the telephone call is conducted using another telecommunication terminal of the group.
1. A method for operating a communication system that has a group of telecommunication terminals as well as additional telecommunication wherein the group has a first telecommunication terminal that can be operated using a first network technology in a first network system, and a second telecommunication terminal that can be operated using a second network technology in a second network system, wherein the second network technology is different from the first network technology and the first network system and the second network system can be connected to each other via a network interface apparatus, the method comprising:
transmitting a use status of the first telecommunication terminal to connection equipment while the connection equipment is facilitating a communication connection between a third telecommunication terminal outside of the group and the second telecommunication terminal or to end such a communication connection, or to expand the communication connection to another subscriber, the connection equipment issuing a communication response, defined based on the transmitted use status of the first telecommunication terminal, to the third telecommunication terminal and/or causes a reaction by the second telecommunication terminal depending on the transmitted use status of the first telecommunication terminal.
2. The method of claim 1 , wherein the network interface apparatus, is a gateway and each telecommunication terminal is comprised of a processor connected to a non-transitory computer readable medium.
3. The method of claim 1 , wherein the first network system and the second network system are two different networks from a group of network systems consisting of:
a) a unified communication system (V), which connects telecommunication terminals in a uniform application environment,
b) a cellular network (M),
c) a telephone switchboard, in particular a private branch exchange or private automatic branch exchange system, and
d) a social real-time collaboration system (S).
4. The method of claim 2 , wherein:
if the second network system is a telephone switchboard, the connection equipment is a proxy server or a server assigned for communication connections, and
if the second network system is a cellular network, the connection equipment includes a cellular telephone with an application stored and running on it, and
if the second network system is a social real-time collaboration system, the connection equipment is a data processing unit with a software interface.
5. The method of claim 3 , wherein:
if the first network system is a unified communication system or a social real-time collaboration system, the user status is determined by a software plugin that is stored and running on a data processing unit on the first network system and is sent out to the connection equipment of the second network system;
if the first network system is a cellular network system, the use status is determined by an application on a cellular telephone as the first telecommunication terminal; and
if the first network system is a telephone system, the use status is determined by a server unit of the telephone switchboard or a proxy server that is connected to the telephone switchboard and sent out to the connection equipment of the second network system.
6. The method of claim 1 , wherein the use status is transmitted at least with every change of the use status.
7. The method of claim 1 , wherein the use status is transmitted at least with every change of the use status, continuously and/or repeatedly.
8. The method of claim 1 , wherein:
a) when establishing a communication connection between the first telecommunication terminal and another telecommunication terminal, a use status indicating a status of “calling” is transmitted to the connection equipment of the second network system and a corresponding acoustic or visual or haptically ascertainable signal is displayed or issued to the third telecommunication terminal, and/or
b) when a communication connection exists between the first telecommunication terminal and another telecommunication terminal, a use status indication of “busy,” “on telephone call,” “in teleconference” or “receiver hung up” is transmitted to the connection equipment, and a corresponding acoustic or visual or haptically ascertainable signal is issued to the third telecommunication terminal, and/or
c) during and for a predefined time period after the end of a communication connection between the first telecommunication terminal and another telecommunication terminal, a use status indication of “hung up” is transmitted to the connection equipment and a corresponding acoustic or visual or haptically ascertainable signal is issued to the third telecommunication terminal, and/or
d) after the predefined time period elapses after the end of a communication connection between the first telecommunication terminal and another telecommunication terminal and when such a connection neither exists nor is being established, the use status indication of “available” is transmitted to the connection equipment and a corresponding acoustic or visual or haptically ascertainable signal is issued to the third telecommunication terminal.
9. A telecommunication apparatus designed for operating in a first network system in which a first network technology is used with a data processing unit having a non-transitory computer readable medium on which a computer program is stored that, when activated
a) determines a use status of the communication apparatus and is designed to transmit the use status to an apparatus in a second network system using a second network technology that differs from the first network technology, and/or
b) receives data indicating the use status of another telecommunication apparatus from a second network system using a second technology that differs from the first network technology, and when entering into a communication activity to or from a third telecommunication apparatus, defines a communication response based on the received data and sends it to the third telecommunication apparatus.
10. The telecommunication apparatus of claim 9 , wherein the telecommunication apparatus is a communication terminal.
11. A non-transitory computer readable medium having a program stored thereon such that when code of the program is processed by a data processing device of a telecommunication apparatus in a network system using a first network technology, the telecommunication apparatus performs a method comprising:
a) causing a user status of the telecommunication apparatus to be ascertained and transmitted to another telecommunication apparatus in a second network system, in which a second network technology is in use that differs from the first network technology, and/or
b) causing data to be received indicating the use status of another telecommunication apparatus from a second network system using a second network technology that differs from the first network technology, and, upon entry into a communication activity to or from a third telecommunication apparatus, to cause a communication response to be defined based on the received data and issued to the third telecommunication apparatus.
12. The non-transitory computer readable medium of claim 11 , wherein the method is configured so that, in response to receiving data indicating that a communication activity is occurring through a first other communication apparatus to create or to end a communication connection to a second other communication apparatus, or to include a fourth communication apparatus in an existing communication connection when a communication connection to a fifth communication apparatus exists, to create an output based on the received data and generate it via an output device of the telecommunication apparatus.