Dynamic controlled-environment facility resident communication allocation based on call volume
Dynamic controlled-environment facility resident communication allocation based on call volume may be implemented using a controlled-environment facility secure communication platform. The platform monitors controlled-environment facility resident call volume, recognizes an average call volume and detects an increase in call volume above the average call volume or a decrease in call volume below the average call volume. The platform automatically initiates a controlled-environment facility resident calling restriction in response to a detected increase in call volume or automatically initiates an increase in controlled-environment facility resident calling allocation in response to a detected decrease in call volume below the average call volume. Thereafter, the platform automatically removes the calling restriction upon the call volume dropping to a first predetermined threshold in accordance with the average call volume or automatically remove the increase in calling allocation upon the call volume rising to a second predetermined threshold in accordance with the average call volume.
1. A system for automated controlled-environment facility resident calling restrictions comprising:
a controlled-environment facility communications processing system and/or a controlled environment facility administration and management system comprising:
at least one processor; and
a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the controlled-environment facility communications processing system and/or the controlled-environment facility administration and management system to:
monitor controlled-environment facility resident call volume;
recognize an average call volume;
detect an increase in call volume above the average call volume;
automatically initiate a calling restriction comprising allowing shorter calls or fewer longer calls;
determine the call volume drops to the average call volume or to a predetermined threshold below the average call volume; and
automatically remove the calling restriction upon the call volume dropping to the average call volume or to a predetermined threshold below the average call volume.
2. The system of claim 1 , wherein the controlled-environment facility resident call volume comprises at least the number and/or duration of calls.
3. The system of claim 1 , wherein the program instructions, upon execution by the processor, further cause the controlled-environment facility communications processing system and/or the controlled-environment facility administration and management system to:
recognize an average call velocity, as at least a part of recognizing an average call volume, said call velocity comprising the volume of calls over a predetermined period of time;
detect an increase in call velocity as part of detecting the increase in call volume; and/or
detect a drop in call velocity as at least a part of determining that the call volume drops to the average call volume or to a predetermined threshold below the average call volume.
4. The system of claim 1 , wherein the calling restriction limits at least one of a number of calls a particular controlled-environment facility resident can make and an amount of time the particular resident can use at least one type of controlled-environment facility communication device.
5. The system of claim 1 , wherein the calling restriction comprises one of:
limit a number of calls a particular controlled-environment facility resident can make and not limit an amount of time the particular resident can use at least one type of controlled-environment facility communication device; and
limit an amount of time the particular resident can use at least one same or other type of controlled-environment facility communication device and not limit a number of calls the particular resident can make on the at least one same or other type of controlled-environment facility communication device.
6. The system of claim 1 , wherein the controlled-environment facility resident call volume is the call volume of a particular resident of the controlled-environment facility and the calling restriction is initiated and removed with respect to that particular resident.
7. The system of claim 1 , wherein the controlled-environment facility resident call volume is the call volume of a particular housing area of the controlled-environment facility and the calling restriction is initiated and removed with respect to the particular housing area.
8. The system of claim 1 wherein the controlled-environment facility resident call volume is the call volume into and/or out of the controlled-environment facility and the program instructions, upon execution by the processor, further cause the controlled-environment facility communications processing system and/or the controlled-environment facility administration and management system to initiate and remove the calling restriction with respect to controlled-environment facility resident communications devices located in and/or associated with the controlled-environment facility.
9. The system of claim 1 , wherein the calling restriction limits an amount of time or prevents a first type of communication based, at least in part, on a relatively high bandwidth of the first type of communication and permits a second type of communication based, at least in part, on a relatively low bandwidth of the second type of communication.
10. The system of claim 1 , wherein the calling restriction limits an amount of time or prevents a first type of communication and permits a second type of communication based, at least in part, on the second type of communication being more lucrative to a controlled-environment facility communications provider and/or the controlled-environment facility than the first type of communication.
11. A method for automated controlled-environment facility resident calling restrictions comprising:
monitoring, by a controlled-environment facility communications processing system and/or a controlled-environment facility administration and management system, controlled environment facility resident call volume;
recognizing, by the controlled-environment facility communications processing system and/or the controlled-environment facility administration and management system, an average call volume;
detecting, by the controlled-environment facility communications processing system and/or the controlled-environment facility administration and management system an increase in call volume above the average call volume;
automatically initiating, by the controlled-environment facility communications processing system and/or the controlled-environment facility administration and management system, a calling restriction comprising allowing more shorter calls or fewer longer calls;
determining, by the controlled-environment facility communications processing system and/or the controlled-environment facility administration and management system, the call volume drops to the average call volume or to a predetermined threshold below the average call volume; and
automatically removing, by the controlled-environment facility communications processing system and/or the controlled-environment facility administration and management system, the calling restriction, upon the call volume dropping to the average call volume.
12. The method of claim 11 , wherein the controlled-environment facility resident call volume comprises at least the number and/or duration of calls.
13. The method of claim 12 , wherein:
recognizing the average call volume further comprises recognizing an average call velocity, said call velocity comprising the volume of calls over a predetermined period of time;
detecting the increase in call volume further comprises detecting an increase in call velocity; and/or
determining that the call volume drops to the average call volume or to a predetermined threshold below the average call volume further comprises detecting a drop in call velocity.
14. The method of claim 11 , wherein the calling restriction limits at least one of a number of calls a particular controlled-environment facility resident can make and an amount of time the particular resident can use at least one type of controlled-environment facility communication device.
15. The method of claim 11 , wherein the calling restriction comprises at least one of:
limiting a number of calls a particular controlled-environment facility resident can make and not limiting an amount of time the particular resident can use at least one type of controlled-environment facility communication device; and
limiting an amount of time the particular resident can use at least one same or other type of controlled-environment facility communication device and not limiting a number of calls the particular resident can make on the at least one same or other type of controlled-environment facility communication device.
16. The method of claim 11 wherein the controlled-environment facility resident call volume is the call volume of a particular resident of the controlled-environment facility and the calling restriction is initiated and removed with respect to that particular resident.
17. The method of claim 11 wherein the controlled-environment facility resident call volume is the call volume of a particular housing area of the controlled-environment facility and the calling restriction is initiated and removed with respect to the particular housing area.
18. The method of claim 11 wherein the controlled-environment facility resident call volume is the call volume into and/or out of the controlled-environment facility and the calling restriction is initiated and removed with respect to controlled-environment facility resident communications devices located in and/or associated with the controlled-environment facility.
19. The method of claim 11 , wherein the calling restriction limits an amount of time or prevents a first type of communication based, at least in part, on a relatively high bandwidth of the first type of communication and permits a second type of communication based, at least in part, on a relatively low bandwidth of the second type of communication.
20. The method of claim 11 , wherein the calling restriction limits an amount of time or prevents a first type of communication and permits a second type of communication based, at least in part, on the second type of communication being more lucrative to a controlled-environment facility communications provider and/or the controlled-environment facility than the first type of communication.
21. A computer readable non-transitory medium having program instructions stored thereon that upon execution by a controlled-environment facility communications processing system and/or a controlled-environment facility administration and management system, cause the controlled-environment facility communications processing system and/or the controlled-environment facility administration and management system to:
monitor controlled-environment facility resident call volume;
recognize an average call volume;
detect an increase in call volume above the average call volume;
automatically initiate a calling restriction comprising allowing shorter calls or fewer longer calls;
determine the call volume drops to the average call volume or to a predetermined threshold below the average call volume; and
automatically remove the calling restriction upon the call volume dropping to the average call volume or to a predetermined threshold below the average call volume.