Integrating a communication terminal as the preferred device in a static communication system configuration
A computer-implemented method is disclosed for integrating at least one first communication terminal assigned to a user as a preferred device in a static configuration of a communication system and/or for dynamically switching from a first communication terminal used as a preferred device to a second communication terminal as a preferred device for providing a one-number service using the preferred device, to which a one-number service number is assigned, wherein at least two communication terminals are statically assigned to the user and a preferred device is also dynamically assigned to the user through a virtual device. Also disclosed is communication system designed for this purpose.
1. A communication system for integrating at least one first communication terminal assigned to a user as a preferred device in a static configuration of the communication system and/or for dynamically switching from a first communication terminal used as a preferred device to a second communication terminal as a preferred device for providing a one-number service using the preferred device, to which a one-number service number is assigned, comprising:
a first communication terminal;
a second communication terminal;
a control device communicatively connected to the first communication terminal and the second communication terminal;
the control device configured to statically assign the first communication terminal to a user to provide a one number service and statically assign the second communication terminal to the user to provide the one number service;
the control device configured to dynamically assign at least one third communication terminal to at least one virtual device to associate the at least one third communication terminal with the user for the one number service so that the dynamic assignment of the at least one third communication terminal occurs without feedback and without updating all affected monitor points of all applications associated with the one number service; and
wherein the dynamic assignment of the at least one third communication terminal to the at least one virtual device is performable so that the at least one third communication terminal is dynamically assignable as a preferred device for the one number service in response to user input assigning the third communication terminal as the preferred device without device monitoring for the one number service having to be changed and without updating all affected monitor points of all applications associated with the one number service.
2. The communication system of claim 1 , wherein the control device is configured so that a call directed to the user via the one number service is alerted at the first communication terminal, the second communication terminal, and that least one third communication terminal via a first Computer Telephony Integration (CTI) layer, a second CTI layer, and a CTI layer.
3. The communication system of claim 2 , comprising:
the at least one third communication terminal connected to the control device, the control device associating the at least one third communication terminal with the user via the at least one virtual device of the third CTI layer, the at least one third communication terminal comprising a device that is external to a network that includes the control device, the first communication terminal and the second communication terminal.
4. The communication system of claim 1 , wherein the control device is configured to dynamically remove the at least one third communication terminal as a preferred device for the one number service in response to determining that the at least one third communication terminal is inactive and assign a fourth communication terminal that is active to the at least one virtual device as a preferred device without device monitoring for the one number service having to be changed.