Providing mobile device management functionalities
Methods, systems, computer-readable media, and apparatuses for providing mobile device management (MDM) functionalities are presented. In some embodiments, a pseudo device representative of a physical end user device may be established within a cloud computing environment. The pseudo device may be provisioned for use with MDM service providers and configured to receive commands from the MDM service providers on behalf of the physical end user device. In some embodiments, multiple pseudo devices each representative of a physical end user device may be established within a cloud computing environment. A first pseudo device may be provisioned for use with a first MDM service provider and configured to receive commands from the first MDM service provider on behalf of the physical end user device. A second pseudo device may be provisioned for use with a second MDM service provider and configured to receive commands from the second MDM service provider.
1. A method, comprising:
receiving, by a remote computing device, a command from a computing device, the remote computing device configured to receive commands on behalf of an end user device, and the received command instructing the end user device to transition to a desired state;
determining, by the remote computing device, based on state information received from the end user device, that the end user device is in the desired state; and
in response to the determining that the end user device is in the desired state, providing, by the remote computing device, a response to the received command without transmission of the received command to the end user device, the response including an indication that the end user device is in the desired state.
2. The method of claim 1 , wherein determining that the end user device is in the desired state in response to receipt of the command comprises:
receiving, by the remote computing device, the state information from the end user device; and
determining a match between the state information and information indicating the desired state.
3. The method of claim 1 , wherein the remote computing device impersonates the end user device such that the remote computing device appears to be the end user device to the computing device.
4. The method of claim 1 , further comprising:
receiving, by the remote computing device, resource data associated with the computing device;
caching, by the remote computing device, the resource data when a profile associated with the resource data is not currently active on the end user device; and
pushing, by the remote computing device, the resource data to the end user device when the profile associated with the resource data is currently active on the end user device.
5. The method of claim 1 , further comprising:
receiving, by the remote computing device, a second command from a second computing device;
modifying, by the remote computing device, the second command to produce a modified command; and
sending, by the remote computing device, the modified command to the end user device.
6. The method of claim 1 , further comprising:
in response to receiving, by the remote computing device, an indication from the end user device that the end user device is within a defined geographic area, deploying, by the remote computing device, a first profile and application data to the end user device; and
in response to receiving an indication that the end user device is no longer within the defined geographic area, retracting, by the remote computing device, the first profile and the application data from the end user device.
7. The method of claim 1 , further comprising:
identifying a conflict between policies associated with the computing device and policies associated with a second computing device;
resolving the conflict by performing one or more of:
applying a solution determined from a knowledge-based system;
sending a warning to the end user device, the warning comprising one or more user-selectable commands to resolve the conflict; or
sending a mini-wipe command to the end user device, wherein the mini-wipe command is configured to cause at least a subset of data causing the conflict to be deleted.
8. A system comprising:
a first computing device; and
a remote computing device comprising one or more processors and storing instructions that, when executed by the one or more processors, cause the remote computing device to:
receive a command from the first computing device on behalf of an end user device, the received command being configured to transition the end user device to a desired state;
determine, based on state information received from the end user device, that the end user device is in the desired state; and
in response to the determination that the end user device is in the desired state, provide a response to the received command without transmission of the received command to the end user device, the response including an indication that the end user device is in the desired state.
9. The system of claim 8 , wherein the remote computing device is configured to determine that the end user device is in the desired state by:
receiving the state information from the end user device; and
determining a match between the state information and information indicating the desired state.
10. The system of claim 8 , wherein the remote computing device impersonates the end user device such that the remote computing device appears to be the end user device to the first computing device.
11. The system of claim 8 , wherein the remote computing device is configured to receive a second command from a second computing device, the received second command being configured to transition the end user device to a second desired state different than that of a current state of the end user device.
12. The system of claim 8 , wherein the remote computing device is further configured to:
identify a conflict between policies of the first computing device and policies of a second computing device; and
resolve the conflict by performing one or more of:
applying a solution determined from a knowledge-based system;
sending a warning to the end user device, the warning comprising one or more user-selectable commands to resolve the conflict; or
sending a mini-wipe command to the end user device, wherein the mini-wipe command is configured to cause at least a subset of data causing the conflict to be deleted.
13. The system of claim 8 , wherein the remote computing device is further configured to:
receive resource data associated with the computing device;
cache the resource data when a profile associated with the resource data is not currently active on the end user device; and
push the resource data to the end user device when the profile associated with the resource data is currently active on the end user device.
14. One or more non-transitory computer-readable media comprising instructions that, when executed by one or more processors of a remote computing device, cause:
configuring the remote computing device to receive commands on behalf of an end user device;
receiving a command from a computing device, the received command instructing the end user device to transition to a desired state;
determining, based on state information received from the end user device, that the end user device is in the desired state; and
in response to determining that the end user device is in the desired state, providing a response to the received command without transmission of the received command to the end user device, the response including an indication that the end user device is in the desired state.
15. The one or more non-transitory computer-readable media of claim 14 , wherein the instructions are further configured to cause the determining that the end user device is in the desired state in response to receipt of the command by:
receiving the state information from the end user device; and
determining a match between the state information and information indicating the desired state.
16. The one or more non-transitory computer-readable media of claim 14 , wherein the instructions are further configured to cause the remote computing device to impersonate the end user device such that the remote computing device appears to be the end user device to the computing device.
17. The one or more non-transitory computer-readable media of claim 14 , wherein the instructions are further configured to cause:
receiving resource data associated with the computing device;
caching the resource data when a profile associated with the resource data is not currently active on the end user device; and
pushing the resource data to the end user device when the profile associated with the resource data is currently active on the end user device.
18. The one or more non-transitory computer-readable media of claim 14 , wherein the instructions are further configured to cause:
receiving a second command from the computing device;
modifying the second command to produce a modified command; and
sending the modified command to the end user device.
19. The one or more non-transitory computer-readable media of claim 14 , wherein the instructions are further configured to cause:
in response to receiving an indication from the end user device that the end user device is within a defined geographic area, deploying a first profile and application data to the end user device; and
in response to receiving an indication that the end user device is no longer within the defined geographic area, retracting the first profile and the application data from the end user device.
20. The one or more non-transitory computer-readable media of claim 14 , wherein the instructions are further configured to cause:
identifying a conflict between policies associated with the computing device and policies associated with a second computing device;
resolving the conflict by performing one or more of:
applying a solution determined from a knowledge-based system;
sending a warning to the end user device, the warning comprising one or more user-selectable commands to resolve the conflict; or
sending a mini-wipe command to the end user device, wherein the mini-wipe command is configured to cause at least a subset of data causing the conflict to be deleted.