IP Library Granted Patent US 11,637,925
Granted Patent B2
US 11,637,925 · App. 17/105,094 · Granted Apr 25, 2023

Systems and methods of an intelligent whisper

Inventors: Mehmet Balasaygun (Freehold, NJ); Valentine C. Matula (Granville, OH)
Assignee: Avaya Management L.P.
H04M3/42365H04M3/5158
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Quick Facts
Patent No.
US 11,637,925
App. No.
17/105,094
Granted
Apr 25, 2023
Kind
B2
Abstract

The present disclosure provides, among other things, methods of managing a whisper, the methods including: establishing a communication session; receiving a whisper request to provide the whisper to a first device associated with the communication session; retrieving environmental information; comparing the environment information to a rule; configuring the whisper based on the comparison; and providing the whisper based on the comparison.

Claims (55)

1. A method of managing a whisper, the method comprising:

establishing a communication session;

receiving a whisper request from a second device to provide the whisper to a first device associated with the communication session;

retrieving environmental information;

comparing the environmental information to a rule;

configuring the whisper based on the comparison;

providing the whisper based on the comparison;

changing a modality of the whisper in real time based on comparing the environmental information to the rule,

wherein the modality of the whisper includes a verbal whisper or a textual whisper and

wherein a user of the first device consents to a request sent at a same time as the whisper request to obtain the environmental information from a sensor associated with the first device; and

detecting a privacy level of the user in the environmental information,

wherein the configuring the whisper is based on the privacy level detected from the environmental information and a level of importance associated with the whisper.

2. The method of claim 1 , wherein the rule is a privacy requirement for an environmental surrounding at the first device at a time of delivery of the whisper.

3. The method of claim 2 , wherein the first device is participating in the communication session.

4. The method of claim 3 , wherein the privacy requirement defines a privacy level of the environmental surrounding, wherein the retrieving the environmental information determines a privacy level of the environmental surrounding, and wherein the comparing comprises comparing the privacy requirement with the privacy level.

5. The method of claim 1 , wherein the modality of the whisper changes based further on the level of importance.

6. The method of claim 1 , wherein the first device is associated with the user, wherein the configuring the whisper comprises determining that the whisper should be provided to a third device that is also associated with the user, and wherein the providing the whisper comprises providing the whisper to the third device.

7. The method of claim 1 , further comprising comparing the environmental information to a threshold, wherein the rule comprises the threshold, and wherein the threshold is based on a profile setting of the user.

8. The method of claim 1 , wherein the environmental information from the sensor includes levels of noise recorded.

9. The method of claim 1 , wherein the environmental information from the sensor includes a threshold number of voice patterns besides a voice pattern of the user.

10. A system for managing a whisper, the system comprising:

a processor; and

a computer-readable storage medium storing computer-readable instructions which, when executed by the processor, cause the processor to:

establish a communication session;

receive a whisper request from a second device to provide the whisper to a first device associated with the communication session;

retrieve environmental information;

compare the environmental information to a rule;

configure the whisper based on the comparison;

provide the whisper based on the comparison;

change a modality of the whisper in real time based on comparing the environmental information to the rule,

wherein the modality of the whisper includes a verbal whisper or a textual whisper and

wherein a user of the first device consents to a request sent at a same time as the whisper request to obtain the environmental information from a sensor associated with the first device; and

detect a privacy level of the user in the environmental information,

wherein the configuring the whisper is based on the privacy level detected from the environmental information and a level of importance associated with the whisper.

11. The system of claim 10 , wherein the rule is a privacy requirement for an environmental surrounding at the first device at a time of delivery of the whisper.

12. The system of claim 11 , wherein the first device is participating in the communication session, wherein the privacy requirement defines a privacy level of the environmental surrounding, wherein the retrieving the environmental information determines a privacy level of the environmental surrounding, and wherein the comparing comprises comparing the privacy requirement with the privacy level.

13. The system of claim 10 , wherein a device that the whisper is provided to changes based on the comparing.

14. The system of claim 10 , wherein the sensor uses at least two of: an audio analysis, an image analysis, and a determination of locations of at least two devices.

15. The system of claim 10 , wherein the modality of the whisper changes based further on the level of importance.

16. The system of claim 10 , wherein the first device is associated with the user, wherein the configuring the whisper comprises determining that the whisper should be provided to a third device that is also associated with the user, and wherein the providing the whisper comprises providing the whisper to the third device.

17. The system of claim 10 , further comprising comparing the environmental information to a threshold, wherein the rule comprises the threshold.

18. The system of claim 10 , wherein the environmental information from the sensor includes levels of noise recorded.

19. The system of claim 10 , wherein the environmental information from the sensor includes a threshold number of voice patterns besides a voice pattern of the user.

20. A computer program product for managing a whisper, the computer program product comprising a non-transitory computer-readable storage medium having computer-readable program code embodied therewith, the computer-readable program code configured, when executed by a processor, to:

establish a communication session;

receive a whisper request from a second device to provide the whisper to a device associated with the communication session;

retrieve environmental information;

compare the environmental information to a rule;

configure the whisper based on the comparison;

provide the whisper based on the comparison;

change a modality of the whisper in real time based on comparing the environmental information to the rule,

wherein the modality of the whisper includes a verbal whisper or a textual whisper and

wherein a user of the first device consents to a request sent at a same time as the whisper request to obtain the environmental information from a sensor associated with the first device; and

detect a privacy level of the user in the environmental information,

wherein the configuring the whisper is based on the privacy level detected from the environmental information and a level of importance associated with the whisper.

Assignments (11)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 2, 2024
From: AVAYA MANAGEMENT LP
To: ARLINGTON TECHNOLOGIES, LLC
Reel/Frame 066983/0138 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: WILMINGTON SAVINGS FUND SOCIETY, FSB
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0227 →
INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT Recorded Mar 25, 2024
From: CITIBANK, N.A.
To: AVAYA LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 066894/0117 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Jul 31, 2023
From: AVAYA LLC (FORMERLY KNOWN AS AVAYA INC.); AVAYA MANAGEMENT L.P.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 064431/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 57700/FRAME 0935 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.
Reel/Frame 063458/0303 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
SECURITY INTEREST Recorded Oct 4, 2021
From: AVAYA MANAGEMENT LP
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 057700/0935 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 15, 2020
From: BALASAYGUN, MEHMET; MATULA, VALENTINE C.
To: AVAYA MANAGEMENT L.P.
Reel/Frame 054647/0114 →
Continuity (1)
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