Rewards for non-residents associated with controlled-environment facility residents
Embodiments of the present systems and methods reward non-residents associated with a controlled-environment facility resident for good behaviors related to electronic communications with a controlled-environment facility resident. One or more controlled-environment facility associated computer systems, or the like, maintain a non-resident electronic communications behavior evaluation system, monitor and/or track a non-resident's behaviors with respect to electronic communications with a controlled-environment facility resident and analyze the non-resident behavior with respect to the electronic communications with the resident. The one or more controlled-environment facility associated computer systems, or the like, may provide rewards to the non-resident for use toward electronic communications with the controlled-environment facility resident, or the like, based on good behavior determined by the analysis of the non-resident behavior with respect to the electronic communications with the resident.
1. A rewards system for providing non-residents associated with a controlled-environment facility resident rewards for good behaviors related to electronic communications with a controlled-environment facility resident, the system comprising:
one or more controlled-environment facility associated computer systems, comprising:
at least one processor; and
memory coupled to the at least one processor, the memory configured to store program instructions executable by the at least one processor to cause the one or more controlled-environment facility associated computer systems to:
maintain a non-resident electronic communications behavior evaluation system;
monitor and/or track a non-resident's behaviors with respect to electronic communications with a controlled-environment facility resident;
analyze the non-resident behavior with respect to the electronic communications with the controlled-environment facility resident;
provide rewards to the non-resident for use toward electronic communications with the controlled-environment facility resident based on good behavior determined by the analysis of the non-resident behavior with respect to the electronic communications with the controlled-environment facility resident;
gather information related to electronic communications between the non-resident and the controlled-environment facility resident comprising one or more support tickets and/or a communications billing history of the non-resident with respect to electronic communications with the same and/or other controlled-environment facility residents;
analyze, separately and/or with the non-resident behavior with respect to the electronic communications with the controlled-environment facility resident, the information related to electronic communications between the non-resident and the controlled-environment facility resident; and
provide the same or other rewards to the non-resident for use toward electronic communications with the controlled-environment facility resident based on good behavior determined by the analysis of the information related to electronic communications between the non-resident and the controlled-environment facility resident.
2. The system of claim 1 , wherein the one or more controlled-environment facility associated computer systems monitor and/or track the non-resident's behavior during the electronic communications with the controlled-environment facility resident.
3. The system of claim 1 , wherein the one or more controlled-environment facility associated computer systems monitor and/or track the non-resident's behavior during the electronic communications with the controlled-environment facility resident by, at least, monitoring the electronic communications with the controlled-environment facility resident for, and/or recognizing, keywords spoken by the non-resident during electronic communications with the controlled-environment facility resident.
4. The system of claim 1 , wherein the billing history comprises a number and/or amount of chargebacks related to one or more electronic communications with the same and/or other controlled-environment facility residents.
5. The system of claim 1 , wherein the one or more controlled-environment facility associated computer systems further:
gather information related to support provided to the non-resident to enable electronic communications between the non-resident and the controlled-environment facility resident;
analyze the information related to support provided to the non-resident to enable electronic communications between the non-resident and the controlled-environment facility resident; and
provide the same or other rewards to the non-resident for use toward electronic communications with the controlled-environment facility resident based on good behavior determined by the analysis of the information related to support provided to the non-resident to enable electronic communications between the non-resident and the controlled-environment facility resident.
6. The system of claim 5 , wherein the information related to support provided to the non-resident to enable electronic communications between the non-resident and the controlled-environment facility resident comprise one or more support tickets.
7. The system of claim 1 , wherein the reward comprises one or more free electronic communication sessions with the controlled-environment facility resident.
8. The system of claim 1 , wherein the one or more controlled-environment facility associated computer systems enable the non-resident to redeem the reward, and/or tie the reward to an account of the resident, for communications and/or purchase of media.
9. The system of claim 1 , wherein the one or more controlled-environment facility associated computer systems enable the non-resident to deposit one or more rewards in an account for the controlled-environment facility resident.
10. A method for providing rewards to a non-resident associated with a controlled-environment facility resident, the method comprising:
maintaining, by a controlled-environment facility associated computer system, a non-resident electronic communication behavior evaluation system;
monitoring and/or tracking, by the controlled-environment facility associated computer system, non-resident behavior during electronic communications with the controlled-environment facility resident;
analyzing, by the controlled-environment facility associated computer system, the non-resident behavior during electronic communications with the controlled-environment facility resident;
providing, by the controlled-environment facility associated computer system, rewards to the non-resident for use toward electronic communications with the controlled-environment facility resident based on resulting analysis of the non-resident behavior during electronic communications with the controlled-environment facility resident;
gathering information related to electronic communications between the non-resident and the controlled-environment facility resident comprising one or more support tickets and/or a communications billing history of the non-resident with respect to electronic communications with the same and/or other controlled-environment facility residents;
analyzing, separately and/or with the non-resident behavior during electronic communications with the controlled-environment facility resident, the information related to electronic communications between the non-resident and the controlled-environment facility resident; and
providing the same or other rewards to the non-resident for use toward electronic communications with the controlled-environment facility resident based on good behavior determined by the analysis of the information related to electronic communications between the non-resident and the controlled-environment facility resident.
11. The method of claim 10 , wherein monitoring and/or tracking non-resident behavior during electronic communications with the controlled-environment facility resident comprises, at least, monitoring the electronic communications with the controlled-environment facility resident for, and/or recognizing, keywords spoken by the non-resident during electronic communications with the controlled-environment facility resident.
12. The method of claim 10 , wherein the billing history comprises a number and/or amount of chargebacks related to one or more electronic communications with the same and/or other controlled-environment facility residents.
13. The method of claim 10 , further comprising:
gathering information related to support provided to the non-resident to enable electronic communications between the non-resident and the controlled-environment facility resident;
analyzing, separately and/or with the non-resident behavior during electronic communications with the controlled-environment facility resident, the information related to support provided to the non-resident to enable electronic communications between the non-resident and the controlled-environment facility resident; and
providing the same or other rewards to the non-resident for use toward electronic communications with the controlled-environment facility resident based on good behavior determined by the analysis of the information related to support provided to the non-resident to enable electronic communications between the non-resident and the controlled-environment facility resident.
14. The method of claim 10 where the reward comprises one or more electronic communications sessions with the controlled-environment facility resident.
15. The method of claim 10 , further comprising, enabling the non-resident to redeem the reward, and/or tie the reward to an account of the resident, for communications and/or purchase of media.
16. The method of claim 10 , further comprising, enabling the non-resident to deposit one or more rewards in an account for the controlled-environment facility resident.
17. A method for providing rewards to a non-resident associated with a controlled-environment facility resident, the method comprising:
maintaining, by a controlled-environment facility associated computer system, a non-resident electronic communication behavior evaluation system;
monitoring and/or tracking, by the controlled-environment facility associated computer system, non-resident behavior during electronic communications with the controlled-environment facility resident;
analyzing, by the controlled-environment facility associated computer system, the non-resident behavior during electronic communications with the controlled-environment facility resident;
providing, by the controlled-environment facility associated computer system, rewards to the non-resident for use toward electronic communications with the controlled-environment facility resident based on resulting analysis of the non-resident behavior during electronic communications with the controlled-environment facility resident;
gathering information related to support provided to the non-resident to enable electronic communications between the non-resident and the controlled-environment facility resident;
analyzing, separately and/or with the non-resident behavior during electronic communications with the controlled-environment facility resident, the information related to support provided to the non-resident to enable electronic communications between the non-resident and the controlled-environment facility resident; and
providing the same or other rewards to the non-resident for use toward electronic communications with the controlled-environment facility resident based on good behavior determined by the analysis of the information related to support provided to the non-resident to enable electronic communications between the non-resident and the controlled-environment facility resident.
18. The method of claim 17 where the reward comprises one or more electronic communications sessions with the controlled-environment facility resident.
19. The method of claim 17 , further comprising, enabling the non-resident to redeem the reward, and/or tie the reward to an account of the resident, for communications and/or purchase of media.
20. The method of claim 17 , further comprising, enabling the non-resident to deposit one or more rewards in an account for the controlled-environment facility resident.