System and method for providing intelligent redirection and intelligent notification of feature activation
Systems and methods disclosed herein provide intelligent redirection and notification of feature activation. Intelligent redirection includes user configurable rules/conditions for specifying destinations for call redirection. Intelligent redirection may also include notifying the caller of the redirection (including redirection options) and a new destination for the call. Intelligent notification of feature activation includes determining users affected by a feature activation (e.g., target user(s)) and notifying the target user(s) of when the call feature is activated. The intelligent feature notification may also include allowing the target user(s) to accept/reject the activation of the call feature. The intelligent feature notification may further include allowing a user to querying for information related to any call features activated by or on them. In some embodiments, the intelligent feature notification includes receiving an instruction to deactivate the call feature; notifying the target user of the deactivation of the call feature; and deactivating the call feature.
1. A system to intelligently notify users of call feature activation, the system comprising:
a processor, wherein the processor comprises at least one processing device; and
a data storage comprising a storage device;
wherein the processor is configured to:
receive, from a first user device associated with a first user, first instructions to activate a call feature, wherein the call feature comprises one of: a first call-forwarding feature, a bridge/team feature, or a busy-indicator feature;
determine if the call feature affects a second user;
in response to determining that the call feature affects the second user, transmit a notification to the second user, via a second user device, wherein the notification allows the second user to accept or reject the call feature activation;
if the second user accepts the call feature activation, then activate the call feature; and
if the second user rejects the call feature activation, then do not activate the call feature and transmit an indication of the rejection to the first user device.
2. The system of claim 1 , wherein the processor is further configured to:
receive, from the first user device, second instructions to deactivate the call feature;
notify the second user, via the second user device, of the deactivation of the call feature; and
deactivate the call feature.
3. The system of claim 1 , wherein the first call-forwarding feature indicates the second user as a destination for the first call-forwarding feature, and wherein the processor is further configured to:
receive a call directed to the first user device;
determine that the first call-forwarding feature is activated; and
in response to determining that the first call-forwarding feature is activated, forward the call directed to the first user device to the second user device.
4. The system of claim 1 , wherein the processor is further configured to:
receive, from the second user device, a query for all active call features activated on the second user;
determine all the active call features activated on the second user; and
provide, to the second user device, call feature information related to all the active call features activated on the second user.
5. The system of claim 3 , wherein the processor is further configured to:
while the first call-forwarding feature is activated, receive, from the second user device, third instructions to activate a second call-forwarding feature, wherein the second call-forwarding feature indicates a third user device associated with a third user as a destination for the second call-forwarding feature;
notify the first user and the third user of the second call-forwarding feature; and
activate the second call-forwarding feature.
6. The system of claim 1 , wherein the notification comprises a text message or a SMS (Short Message Service) message.
7. The system of claim 6 , wherein a YES reply to the text message indicates acceptance of the call feature activation feature, and wherein a NO reply to the text message indicates rejection of the call feature activation.
8. The system of claim 1 , wherein the notification comprises a voice call.
9. A method, comprising:
receiving, from a first user device associated with a first user, first instructions to activate a call feature, wherein the call feature comprises one of: a first call-forwarding feature, a bridge/team feature, or a busy-indicator feature;
determining if the call feature affects a second user;
in response to determining that the call feature affects the second user, transmitting a notification to a second user device associated with the second user, wherein the notification allows the second user to accept or reject;
if the second user accepts the activation of the call feature, then activating the call feature; and
if the second user rejects the activation of the call feature, then not activating the call feature and transmitting an indication of the rejection to the first user device.
10. The method of claim 9 , further comprising:
receiving, from the first user device, second instructions to deactivate the call feature;
notifying the second user, via the second user device, of the deactivation of the call feature; and
deactivating the call feature.
11. The method of claim 9 , wherein the first call-forwarding feature indicates the second user as a destination for the first call-forwarding feature, and wherein the method further comprises:
receiving a call directed to the first user device;
determining that the first call-forwarding feature is activated; and
in response to determining that the first call-forwarding feature is activated, forwarding the call directed to the first user device to the second user device.
12. The method of claim 9 , further comprising:
receiving, from the second user device, a query for all active call features activated on the second user;
determining all the active call features activated on the second user; and
providing, to the second user device, call feature information related to all the active call features activated on the second user.
13. The method of claim 11 , further comprising:
while the first call-forwarding feature is activated, receiving, from the second user device, third instructions to activate a second call-forwarding feature, wherein the second call-forwarding feature indicates a third user device associated with a third user as a destination for the second call-forwarding feature;
notifying the first user and the third user of the second call-forwarding feature; and
activating the second call-forwarding feature.
14. The method of claim 9 , wherein the notification comprises a text message or a SMS (Short Message Service) message.
15. A method for providing intelligent redirection, the method comprising:
receiving, from a user device, redirection instructions that specify at least one rule for redirecting calls directed to a user associated with the user device;
receiving a call directed to the user;
in response to receiving the call directed to the user, processing the at least one rule for redirecting calls directed to the user to determine at least one destination for the call directed to the user; and
providing an indication to a caller of the call that the call is being redirected.
16. The method of claim 15 , wherein the redirection instructions include at least one of: a specific destination based on a caller-ID, ringing multiple destinations simultaneously, ringing multiple destinations in a sequence, a time-of-day rule, an after-hours rule, a date range, and/or a number of rings rule.
17. The method of claim 15 ,
wherein the indication identifies a new destination of the call.
18. The method of claim 17 , further comprising:
receiving an input from the caller indicating that the redirection is rejected; and
in response to the input from the caller that the redirection is rejected, routing the call to a voicemail of the user.
19. The method of claim 15 ,
wherein the indication provides the caller with one or more options related to the redirection of the call;
receiving an input from the caller indicating a selection of one of the one or more options related to the redirection of the call; and
routing the call based on the selection of one of the one or more options related to the redirection of the call by the caller.