Methods and systems for enabling user mobility in an enterprise serviced by multiple distributed communication controllers
Methods and systems are provided for enhancing communications mobility in an enterprise using distributed communication controllers. The distributed communication controllers provide overlapping communication ranges that are capable of passing off call responsibilities as a user and user device navigates an enterprise ensuring full call coverage throughout the enterprise. As the user device moves outside of the range of a first distributed communication controller into the range of a second distributed communication controller while on a call, the system of distributed communication controllers transfer the call responsibilities provided by the first distributed communication controller to the second distributed communication controller, seamlessly, allowing the user to continue the call without interruption.
1. A distributed communication controller, comprising:
a communications interface;
a processor coupled to the communications interface; and
a memory coupled to and readable by the processor and storing therein instructions that, when executed by the processor, cause the processor to:
execute application instructions that provide communication services to a wearable device of a user in physical proximity to the distributed communication controller without requiring execution of an application by the wearable device;
determine a location of the wearable device relative to the distributed communication controller and an adjacent distributed communication controller, wherein a communications range of the distributed communication controller and the adjacent distributed communication controller overlap;
determine, based on the location of the wearable device, that the wearable device is in a handoff zone disposed between the distributed communication controller and the adjacent distributed communication controller;
send, via the communications interface, communication information for the communication services and the wearable device to the adjacent distributed communication controller, wherein the communication information comprises an identification of the wearable device and an address of a communication channel used by the distributed communication controller in providing the communication services to the wearable device;
determine that a communication connection is established between the adjacent distributed communication controller and the wearable device over the communication channel used by the distributed communication controller; and
cease providing the communication services to the wearable device when the communication connection is established between the adjacent distributed communication controller and the wearable device and the adjacent distributed communication controller executes the application instructions continuing to provide the communication services to the wearable device.
2. The distributed communication controller of claim 1 , wherein the communication services provided to the wearable device are uninterrupted between the execution of the application instructions by the distributed communication controller and by the adjacent distributed communication controller.
3. The distributed communication controller of claim 1 , wherein determining the location of the wearable device comprises further instructions that, when executed by the processor, cause the processor to:
send, via the communication interface, an inquiry message to the adjacent distributed communication controller requesting information about devices detected in proximity to the adjacent distributed communication controller; and
receive, via the communications interface, a response message from the adjacent distributed communication controller comprising an identification of the wearable device being detected in proximity to the adjacent distributed communication controller.
4. The distributed communication controller of claim 3 , wherein the inquiry message is sent to a plurality of distributed communication controllers that are adjacent to the distributed communication controller and that have overlapping communication regions.
5. The distributed communication controller of claim 3 , wherein, in response to receiving the response message, the instructions that, when executed by the processor, further cause the processor to:
send, via the communications interface, a status inquiry message to the adjacent distributed communication controller comprising a request for a signal strength measurement between the wearable device and the adjacent distributed communication controller;
receive, via the communications interface, a status response message from the adjacent distributed communication controller comprising the signal strength measurement between the wearable device and the adjacent distributed communication controller; and
determine, based on a comparison of the signal strength measurement between the wearable device and the adjacent distributed communication controller and a signal strength measurement between the wearable device and the distributed communication controller, the location of the wearable device.
6. The distributed communication controller of claim 5 , wherein, determining that the wearable device is in the handoff zone comprises further instructions that, when executed by the processor, cause the processor to:
determine that the signal strength measurement between the wearable device and the adjacent distributed communication controller and the signal strength measurement between the wearable device and the distributed communication controller are within a predetermined measurement range of one another.
7. The distributed communication controller of claim 1 , wherein providing the communication services comprises sending, via the communications interface, voice calls to the wearable device, and wherein the voice calls are caused to play, in an audio format, at a speaker of the wearable device.
8. The distributed communication controller of claim 7 , wherein providing the communication services further comprises receiving, via the communications interface from the wearable device, a spoken output recorded via a microphone of the wearable device.
9. A method, comprising:
executing, via a processor of a distributed communication controller, application instructions that provide communication services to a wearable device of a user in physical proximity to the distributed communication controller without requiring execution of an application by the wearable device;
determining, via the processor, a location of the wearable device relative to the distributed communication controller and an adjacent distributed communication controller, wherein a communications range of the distributed communication controller and the adjacent distributed communication controller overlap, wherein determining the location of the wearable device comprises:
sending, via the processor, an inquiry message to the adjacent distributed communication controller requesting information about devices detected in proximity to the adjacent distributed communication controller; and
receiving, via the processor, a response message from the adjacent distributed communication controller comprising an identification of the wearable device being detected in proximity to the adjacent distributed communication controller;
determining, via the processor based on the location of the wearable device, that the wearable device is in a handoff zone disposed between the distributed communication controller and the adjacent distributed communication controller;
sending, via the processor, communication information for the communication services and the wearable device to the adjacent distributed communication controller; and
ceasing, via the processor, providing the communication services to the wearable device after a communication connection is established between the adjacent distributed communication controller and the wearable device and the adjacent distributed communication controller executes the application instructions continuing to provide the communication services to the wearable device.
10. The method of claim 9 , wherein the communication services provided to the wearable device are uninterrupted between execution of the application instructions by the distributed communication controller and execution of the application instructions by the adjacent distributed communication controller.
11. The method of claim 9 , wherein the inquiry message is sent to a plurality of distributed communication controllers that are adjacent to the distributed communication controller and that have overlapping communication regions.
12. The method of claim 9 , wherein, in response to receiving the response message, the method further comprises:
sending, via the processor, a status inquiry message to the adjacent distributed communication controller comprising a request for a signal strength measurement between the wearable device and the adjacent distributed communication controller;
receiving, via the processor, a status response message from the adjacent distributed communication controller comprising the signal strength measurement between the wearable device and the adjacent distributed communication controller; and
determining, via the processor based on a comparison of the signal strength measurement between the wearable device and the adjacent distributed communication controller and a signal strength measurement between the wearable device and the distributed communication controller, the location of the wearable device.
13. The method of claim 12 , wherein, determining that the wearable device is in the handoff zone further comprises:
determining, via the processor, that the signal strength measurement between the wearable device and the adjacent distributed communication controller and the signal strength measurement between the wearable device and the distributed communication controller are within a predetermined measurement range of one another.
14. The method of claim 9 , wherein the communication information comprises an identification of the wearable device and an address of a communication channel used by the distributed communication controller in providing the communication services to the wearable device, and wherein, prior to ceasing providing the communication services to the wearable device, the method further comprises:
determining, via the processor, that the communication connection is established between the adjacent distributed communication controller and the wearable device over the communication channel used by the distributed communication controller.
15. The method of claim 9 , wherein providing the communication services to the wearable device comprises:
sending, via a communications interface, voice calls to the wearable device, and wherein the voice calls are caused to play, in an audio format, at a speaker of the wearable device.
16. The method of claim 15 , wherein providing the communication services to the wearable device further comprises:
receiving, via the communications interface from the wearable device, a spoken output recorded via a microphone of the wearable device.
17. A communication system, comprising:
a first distributed communication controller having a first installation location and a first communication range in an enterprise facility; and
a second distributed communication controller having a second installation location and a second communication range in the enterprise facility, wherein the first communication range and the second communication range overlap in at least one co-communication region, and wherein the second distributed communication controller comprises:
a communications interface;
a processor coupled to the communications interface; and
a memory coupled to and readable by the processor and storing therein instructions that, when executed by the processor, cause the processor to:
execute application instructions that provide communication services to a wearable device of a user in physical proximity to the second distributed communication controller without requiring execution of an application by the wearable device;
determine a location of the wearable device relative to the first installation location and the second installation location, wherein determining the location of the wearable device comprises instructions that, when executed by the processor, further cause the processor to:
determine, at a first time, a first location of the wearable device relative to the first installation location and the second installation location;
determine, at a second time subsequent to the first time, a second location of the wearable device relative to the first installation location and the second installation location; and
determine a movement of the wearable device in the enterprise facility comprising a direction and a speed;
determine, based on the location of the wearable device, that the wearable device is in a handoff zone disposed in the at least one co-communication region;
send, via the communications interface, communication information for the communication services and the wearable device to the first distributed communication controller; and
cease providing the communication services to the wearable device after a communication connection is established between the first distributed communication controller and the wearable device and the first distributed communication controller executes the application instructions continuing to provide the communication services to the wearable device.
18. The communication system of claim 17 , wherein, after determining the movement of the wearable device, the instructions, when executed by the processor, further cause the processor to:
retrieve, from a computer-readable memory, a historical movement of the wearable device in the enterprise facility;
determine that the movement of the wearable device matches the historical movement of the wearable device; and
send, via the communications interface and prior to the wearable device reaching the handoff zone, an identification of the wearable device and an address of a communication channel used by the second distributed communication controller in providing the communication services to the wearable device.
19. The communication system of claim 18 , wherein providing the communication services to the wearable device comprises sending, via the communications interface, voice calls to the wearable device, and wherein the voice calls are caused to play, in an audio format, at a speaker of the wearable device.
20. The communication system of claim 19 , wherein providing the communication services to the wearable device further comprises receiving via the communications interface from the wearable device a spoken output recorded via a microphone of the wearable device.