PRESENCE BASED PRESENTATION OF CALL IDENTIFICATION INFORMATION
The technology disclosed herein enables presentation of call identification information based on user presence. In a particular embodiment, a method includes receiving a communication request directed to an endpoint of a user and determining a presence status of the user from a presence system. In response to determining that the presence status indicates the user is not present, the method includes transferring the communication request to the endpoint and preventing the endpoint from presenting call identification information associated with the communication request.
1 . A method comprising:
receiving a communication request directed to an endpoint of a user;
determining a presence status of the user from a presence system;
in response to determining that the presence status indicates the user is not present:
transferring the communication request to the endpoint; and
preventing the endpoint from presenting call identification information associated with the communication request.
2 . The method of claim 1 , wherein preventing the endpoint from presenting the call identification information comprises:
including a privacy header in the communication request, wherein the privacy header instructs the endpoint to not present the call identification information.
3 . The method of claim 1 , wherein preventing the endpoint from presenting the call identification information comprises:
removing the call identification information from the communication request before transferring the communication request to the endpoint.
4 . The method of claim 1 , comprising:
during user notification of the communication request at the endpoint, determining a subsequent presence status of the user; and
upon determining that the subsequent presence status indicates the user is present, directing the endpoint to present the call identification information.
5 . The method of claim 1 , wherein the call identification information includes one or more of an identity of a calling party and a telephone number of the calling party.
6 . The method of claim 1 , comprising:
storing the call identification information in an entry for the communication request in a call log;
receiving a log request for the entry from the endpoint;
determining a subsequent presence status of the user; and
upon determining that the subsequent presence status indicates the user is present, transferring the entry to the endpoint in response to the log request.
7 . The method of claim 1 , comprising:
receiving another communication request to the endpoint
determining a subsequent presence status of the user;
in response to determining that the subsequent presence status indicates the user is present:
transferring the other communication request to the endpoint; and
allowing the endpoint to present call identification information associated with the other communication request.
8 . The method of claim 1 , wherein determining the presence status comprises:
querying the presence system for the presence status in response to receiving the communication request.
9 . The method of claim 1 , comprising:
receiving an instruction from the endpoint to prevent the call information from being presented when the presence status indicates the user is not present.
10 . The method of claim 1 , wherein the endpoint presents a default message instead of the call identification information when notifying of the communication request.
11 . An apparatus comprising:
one or more computer readable storage media;
a processing system operatively coupled with the one or more computer readable storage media; and
program instructions stored on the one or more computer readable storage media that, when read and executed by the processing system, direct the processing system to:
receive a communication request directed to an endpoint of a user;
determine a presence status of the user from a presence system;
in response to determining that the presence status indicates the user is not present:
transfer the communication request to the endpoint; and
prevent the endpoint from presenting call identification information associated with the communication request.
12 . The apparatus of claim 11 , wherein to prevent the endpoint from presenting the call identification information, the program instructions direct the processing system to:
include a privacy header in the communication request, wherein the privacy header instructs the endpoint to not present the call identification information.
13 . The apparatus of claim 11 , wherein to prevent the endpoint from presenting the call identification information, the program instructions direct the processing system to:
remove the call identification information from the communication request before transferring the communication request to the endpoint.
14 . The apparatus of claim 11 , wherein the program instructions direct the processing system to:
during user notification of the communication request at the endpoint, determine a subsequent presence status of the user; and
upon determining that the subsequent presence status indicates the user is present, direct the endpoint to present the call identification information.
15 . The apparatus of claim 11 , wherein the call identification information includes one or more of an identity of a calling party and a telephone number of the calling party.
16 . The apparatus of claim 11 , wherein the program instructions direct the processing system to:
store the call identification information in an entry for the communication request in a call log;
receive a log request for the entry from the endpoint;
determine a subsequent presence status of the user; and
upon determining that the subsequent presence status indicates the user is present, transfer the entry to the endpoint in response to the log request.
17 . The apparatus of claim 11 , wherein the program instructions direct the processing system to:
receive another communication request to the endpoint
determine a subsequent presence status of the user;
in response to determining that the subsequent presence status indicates the user is present:
transfer the other communication request to the endpoint; and
allow the endpoint to present call identification information associated with the other communication request.
18 . The apparatus of claim 11 , wherein to determine the presence status, the program instructions direct the processing system to:
query the presence system for the presence status in response to receiving the communication request.
19 . The apparatus of claim 11 , wherein the program instructions direct the processing system to:
receive an instruction from the endpoint to prevent the call information from being presented when the presence status indicates the user is not present.
20 . One or more computer readable storage media having program instructions stored on the one or more computer readable storage media that, when read and executed by a processing system, direct the processing system to:
receive a communication request directed to an endpoint of a user;
determine a presence status of the user from a presence system;
in response to determining that the presence status indicates the user is not present:
transfer the communication request to the endpoint; and
prevent the endpoint from presenting call identification information associated with the communication request.