Granted Patent
Utility
US 11,528,365
· Confirmation No. 9363
FACILITATION OF COMMUNICATION AMONG INDIVIDUALS WAITING IN A CONTACT CENTER QUEUE
Inventors:
Roger I. Krimstock, Kevin Archer, Rusty Gerald Nelson, Gregory Paul Schin, Dwayne W. Ockel
Applicant:
Avaya Management L.P.
Patented Case
View Patent ↗
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2022-11-22 | ISSUE.NTF |
Issue Notification | 1 | View | |
| 2022-11-09 | IFEE |
Issue Fee Payment (PTO-85B) | 1 | View | |
| 2022-11-09 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2022-11-09 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2022-08-09 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 7 | View | |
| 2022-08-09 | FWCLM |
Index of Claims | 1 | View | |
| 2022-08-09 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2022-08-09 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 3 | View | |
| 2022-08-09 | 1449 |
List of References cited by applicant and considered by examiner | 2 | View | |
| 2022-08-09 | SRNT |
Examiner's search strategy and results | 30 | View | |
| 2022-07-25 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2022-07-25 | SA.. |
Supplemental Response or Supplemental Amendment | 1 | View | |
| 2022-07-25 | CLM |
Claims | 6 | View | |
| 2022-07-25 | REM |
Applicant Arguments/Remarks Made in an Amendment | 4 | View | |
| 2022-07-25 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2022-07-01 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2022-07-01 | CLM |
Claims | 6 | View | |
| 2022-07-01 | REM |
Applicant Arguments/Remarks Made in an Amendment | 4 | View | |
| 2022-07-01 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2022-07-01 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2022-06-06 | EXIN |
Examiner Interview Summary Record (PTOL - 413) | 2 | View | |
| 2022-05-25 | M865E |
Electronic Request for Interview with Examiner | 1 | View | |
| 2022-04-07 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2022-04-07 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2022-04-07 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2022-04-05 | CTNF |
Non-Final Rejection | 11 | View | |
| 2022-04-05 | 892 |
List of references cited by examiner | 1 | View | |
| 2022-04-05 | FWCLM |
Index of Claims | 1 | View | |
| 2022-04-05 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2022-04-05 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2022-04-05 | SRNT |
Examiner's search strategy and results | 14 | View | |
| 2022-03-28 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2022-03-28 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2021-10-14 | APP.FILE.REC |
Filing Receipt | 4 | View | |
| 2021-10-14 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2021-10-06 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 3 | View | |
| 2021-10-06 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2021-09-30 | PA.. |
Power of Attorney | 2 | View | |
| 2021-09-30 | DRW |
Drawings-only black and white line drawings | 12 | View | |
| 2021-09-30 | SPEC |
Specification | 21 | View | |
| 2021-09-30 | CLM |
Claims | 5 | View | |
| 2021-09-30 | ABST |
Abstract | 1 | View | |
| 2021-09-30 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2021-09-30 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2021-09-30 | OATH |
Oath or Declaration filed | 5 | View | |
| 2021-09-30 | ADS |
Application Data Sheet | 9 | View |
Inventors
Roger I. Krimstock
Boulder, CO
Kevin Archer
Brighton, CO
Rusty Gerald Nelson
Brighton, CO
Gregory Paul Schin
Louisville, CO
Dwayne W. Ockel
Northglenn, CO
Attorneys & Agents of Record
Classification
USPC
379/266.01
H04M3/5232
H04M3/5133
Prosecution
- Examiner
- HONG, HARRY S
- Art Unit
- 2652
- Customer No.
- 93379
- Docket No.
- 648.0349
- Confirmation No.
- 9363
Patent Term Adjustment
-24days
No related applications found.
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386)
Recorded 2023-05-18
INTELLECTUAL PROPERTY SECURITY AGREEMENT
Recorded 2023-05-04
INTELLECTUAL PROPERTY SECURITY AGREEMENT
Recorded 2023-05-03
INTELLECTUAL PROPERTY SECURITY AGREEMENT
Recorded 2022-08-05
from
ARCHER, KEVIN,
NELSON, RUSTY GERALD,
OCKEL, DWAYNE W.,
KRIMSTOCK, ROGER I.,
SCHIN, GREGORY PAUL
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2021-09-30
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Quick Facts
- Patent No.
- US 11,528,365
- App. No.
- 17/490,202
- Filed
- 2021-09-30
- Granted
- 2022-12-13
- Examiner
- HONG, HARRY S
- Art Unit
- 2652
- PTA
- -24 days
External Links