IP Library Granted Patent US 11,539,653
Granted Patent B2
US 11,539,653 · App. 17/503,757 · Granted Dec 27, 2022

Methods and apparatuses for managing limited engagement by external email resource entity within a group-based communication system

Inventors: Roland Schemers (Woodside, CA); James McPhail (San Francisco, CA); Matthew Wahl (San Francisco, CA); Britton Jamison (San Francisco, CA); San Oo (San Francisco, CA)
Assignee: Slack Technologies, LLC
H04L51/42H04L51/56
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Quick Facts
Patent No.
US 11,539,653
App. No.
17/503,757
Granted
Dec 27, 2022
Kind
B2
Abstract

Method, system, apparatus, and computer program product for programmatically managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system are described herein.

Claims (43)

1. One or more non-transitory computer-readable media storing computer-executable instructions that, when executed by a processor, perform a method of managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system, the method comprising:

receiving a communication message of a channel message corpus associated with a group-based communication channel identifier;

applying a limited engagement protocol to the communication message of the channel message corpus associated with the group-based communication channel identifier;

determining a number of a plurality of unsent messages of the one or more communication messages that have not been transmitted to an external email resource address associated with the external email resource entity identifier;

in accordance with a determination that the number of unsent messages exceeds predetermined threshold, generating an email message including the communication message and an additional communication message of the channel message corpus associated with the group-based communication channel identifier; and

transmitting the email message to the external email resource address associated with the external email resource entity identifier.

2. The non-transitory computer-readable media of claim 1 , wherein the email message further includes a tracking pixel.

3. The non-transitory computer-readable media of claim 1 , wherein the email message includes each unsent message of the plurality of unsent messages.

4. The non-transitory computer-readable media of claim 1 , wherein the method further comprises: receiving a reaction notification associated with the generated email message, the reaction notification comprising a reaction identifier, a communication message identifier associated with the communication message, and the external email resource entity identifier; and including the reaction in the generated email message.

5. The non-transitory computer-readable media of claim 4 , wherein the method further comprises: responsive to receiving the reaction notification, adjusting the predetermined threshold.

6. The non-transitory computer-readable media of claim 4 , wherein the reaction notification further comprises a message reaction formatted as one or more communication messages.

7. The non-transitory computer-readable media of claim 4 , wherein the reaction notification further comprises a message reaction formatted as a communication message thread.

8. A method of managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system, comprising:

receiving a communication message of a channel message corpus associated with a group-based communication channel identifier;

applying a limited engagement protocol to the communication message of the channel message corpus associated with the group-based communication channel identifier;

determining a number of a plurality of unsent messages of the one or more communication messages that have not been transmitted to an external email resource address associated with the external email resource entity identifier;

in accordance with a determination that the number of unsent messages exceeds predetermined threshold, generating an email message including the communication message and an additional communication message of the channel message corpus associated with the group-based communication channel identifier; and

transmitting the email message to the external email resource address associated with the external email resource entity identifier.

9. The method of claim 8 , wherein the email message further includes a tracking pixel.

10. The method of claim 8 , wherein the email message includes each unsent message of the plurality of unsent messages.

11. The method of claim 8 , further comprising:

receiving a reaction notification associated with the generated email message, the reaction notification comprising a reaction identifier, a communication message identifier associated with the communication message, and the external email resource entity identifier; and

including the reaction in the generated email message.

12. The method of claim 11 , further comprising:

responsive to receiving the reaction notification, adjusting the predetermined threshold.

13. The method of claim 11 , wherein the reaction notification further comprises a message reaction formatted as one or more communication messages.

14. The method of claim 11 , wherein the reaction notification further comprises a message reaction formatted as a communication message thread.

15. A system for managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system, comprising:

at least one processor; and

one or more non-transitory computer-readable media storing computer-executable instructions that, when executed by the at least one processor, perform a method comprising:

receiving a communication message of a channel message corpus associated with a group-based communication channel identifier;

applying a limited engagement protocol to the communication message of the channel message corpus associated with the group-based communication channel identifier;

determining a number of a plurality of unsent messages of the one or more communication messages that have not been transmitted to an external email resource address associated with the external email resource entity identifier;

in accordance with a determination that the number of unsent messages exceeds predetermined threshold, generating an email message including the communication message and an additional communication message of the channel message corpus associated with the group-based communication channel identifier; and

transmitting the email message to the external email resource address associated with the external email resource entity identifier.

16. The system of claim 15 , wherein the email message further includes a tracking pixel.

17. The system of claim 15 , wherein the email message includes each unsent message of the plurality of unsent messages.

18. The system of claim 15 , wherein the method further comprises:

receiving a reaction notification associated with the generated email message, the reaction notification comprising a reaction identifier, a communication message identifier associated with the communication message, and the external email resource entity identifier; and

including the reaction in the generated email message.

19. The system of claim 18 , wherein the method further comprises:

responsive to receiving the reaction notification, adjusting the predetermined threshold.

20. The system of claim 18 , wherein the reaction notification further comprises a message reaction formatted as one or more communication messages.

Assignments (3)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 18, 2023
From: SLACK TECHNOLOGIES, LLC
To: SALESFORCE, INC.
Reel/Frame 064642/0564 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 18, 2021
From: SCHEMERS, ROLAND; MCPHAIL, JAMES; WAHL, MATTHEW; JAMISON, BRITTON; OO, SAN
To: SLACK TECHNOLOGIES, INC.
Reel/Frame 057821/0043 →
MERGER Recorded Oct 18, 2021
From: SLACK TECHNOLOGIES, INC.
To: SLACK TECHNOLOGIES, LLC
Reel/Frame 057821/0130 →
Continuity (3)
Continuation 16994008 · Aug 14, 2020
Continuation 16263804 · Jan 31, 2019
Related Publication 20220038409A1 · Feb 3, 2022