Granted Patent
Utility
US 12,531,948
· Confirmation No. 5965
CONTACT CENTER EVOLUTION MODEL
Inventor:
David Chavez
Applicant:
Avaya Management L.P.
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⬇ PDF
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Code | Description | Pages | ||
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| 2026-01-20 | EGRANT.PDF |
Digitally signed official patent eGrant document | — | View | |
| 2026-01-20 | EGRANT.NTF |
eGrant day-of Notification | 2 | View | |
| 2026-01-07 | ISSUE.NTF |
Issue Notification | 2 | View | |
| 2025-12-29 | N271 |
Response to Amendment under Rule 312 | 2 | View | |
| 2025-12-11 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2025-12-11 | C.AD |
Change of Address | 2 | View | |
| 2025-12-11 | IFEE |
Issue Fee Payment (PTO-85B) | 1 | View | |
| 2025-12-11 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2025-12-10 | A.NA |
Amendment after Notice of Allowance (Rule 312) | — | View | |
| 2025-12-10 | REM |
Applicant Arguments/Remarks Made in an Amendment | 1 | View | |
| 2025-12-10 | A.NA |
Amendment after Notice of Allowance (Rule 312) | 1 | View | |
| 2025-12-10 | CLM |
Claims | 7 | View | |
| 2025-12-10 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2025-11-05 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 3 | View | |
| 2025-11-05 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 3 | View | |
| 2025-09-11 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 6 | View | |
| 2025-09-11 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 3 | View | |
| 2025-09-11 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2025-09-11 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2025-09-11 | SRNT |
Examiner's search strategy and results | 7 | View | |
| 2025-05-12 | AP.B |
Appeal Brief Filed | 13 | View | |
| 2025-05-12 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2025-03-13 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2025-03-13 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2025-03-13 | N/AP |
Notice of Appeal Filed | 1 | View | |
| 2025-03-13 | CTAV |
Advisory Action (PTOL-303) | 3 | View | |
| 2025-03-13 | ANE.I |
Amendment After Final or under 37CFR 1.312, initialed by the examiner. | 1 | View | |
| 2025-02-05 | A.NE |
Response After Final Action | — | View | |
| 2025-02-05 | A.NE |
Response After Final Action | 1 | View | |
| 2025-02-05 | CLM |
Claims | 7 | View | |
| 2025-02-05 | REM |
Applicant Arguments/Remarks Made in an Amendment | 2 | View | |
| 2025-02-05 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-12-06 | CTFR |
Final Rejection | 10 | View | |
| 2024-12-06 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2024-12-06 | FWCLM |
Index of Claims | 1 | View | |
| 2024-12-06 | SRNT |
Examiner's search strategy and results | 3 | View | |
| 2024-09-10 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | — | View | |
| 2024-09-10 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-09-10 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2024-09-10 | REM |
Applicant Arguments/Remarks Made in an Amendment | 2 | View | |
| 2024-08-13 | M865E |
Electronic Request for Interview with Examiner | 1 | View | |
| 2024-06-18 | WELCOME.LET2 |
Welcome Letter from USPTO Commissioner | 1 | View | |
| 2024-06-10 | CTNF |
Non-Final Rejection | 9 | View | |
| 2024-06-10 | 892 |
List of references cited by examiner | 1 | View | |
| 2024-06-10 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2024-06-10 | FWCLM |
Index of Claims | 1 | View | |
| 2024-06-10 | 1449 |
List of References cited by applicant and considered by examiner | 1 | View | |
| 2024-06-10 | SRNT |
Examiner's search strategy and results | 3 | View | |
| 2023-11-03 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2022-07-25 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 1 | View | |
| 2022-07-25 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2022-07-25 | TRAN.LET |
Transmittal Letter | 3 | View | |
| 2022-05-06 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2022-05-06 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2022-04-27 | PA.. |
Power of Attorney | 1 | View | |
| 2022-04-27 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2022-04-27 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2022-04-27 | ADS |
Application Data Sheet | 8 | View | |
| 2022-04-27 | SPEC |
Specification | 30 | View | |
| 2022-04-27 | CLM |
Claims | 6 | View | |
| 2022-04-27 | ABST |
Abstract | 1 | View | |
| 2022-04-27 | DRW |
Drawings-only black and white line drawings | 5 | View | |
| 2022-04-27 | OATH |
Oath or Declaration filed | 1 | View |
Inventors
David Chavez
Broomfield, CO
Attorneys & Agents of Record
Classification
USPC
379/266.01
H04M3/5232
H04M3/5237
H04M3/5175
H04M3/5233
H04M2203/408
H04M2203/551
Prosecution
- Examiner
- AL AUBAIDI, RASHA S
- Art Unit
- 2693
- Customer No.
- 48500
- Docket No.
- 4366APX-1282
- Confirmation No.
- 5965
Publication
- Pub. No.
- US20230353676A1
- Pub. Date
- 2023-11-02
Patent Term Adjustment
-97days
No related applications found.
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386)
Recorded 2023-05-18
INTELLECTUAL PROPERTY SECURITY AGREEMENT
Recorded 2023-05-04
INTELLECTUAL PROPERTY SECURITY AGREEMENT
Recorded 2023-05-03
INTELLECTUAL PROPERTY SECURITY AGREEMENT
Recorded 2022-08-05
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Quick Facts
- Patent No.
- US 12,531,948
- App. No.
- 17/731,113
- Filed
- 2022-04-27
- Granted
- 2026-01-20
- Pub. No.
- US20230353676A1
- Examiner
- AL AUBAIDI, RASHA S
- Art Unit
- 2693
- PTA
- -97 days
External Links