Automatic engagement analytics in collaboration and conferencing
Participant attendance is readily determined for remote conferences over a network via use of associated participant devices. Going beyond mere attendance, engagement of a participant is determined by observing their actions (e.g., gestures, head movement, eye position) and interactions (e.g., talking, text chat, etc.) within the conference. Such engagement is scored and the value of the score is then used to trigger engagement responses, such as reporting the score to a repository or stakeholder, or initiating a remediation action, such as addressing a network fault.
1. A remote collaboration system, comprising:
a network interface to a network; and
a microprocessor coupled with a computer memory comprising computer readable instructions; and
wherein the microprocessor:
broadcasts conference content of a conference, via the network, to a number of participant devices utilized by a corresponding number of participants;
receives output signals from a first participant device of the number of participant devices, wherein the output signals observe an action performed by a first participant of the corresponding number of participants;
calculates an engagement score from the output signals; and
performs an engagement action in response to the engagement score; and
wherein the engagement score is determined by a formula comprising:
Engagement Score=( Tt/Cd*Tw )+( Gt 1/ Cd*Gw 1)+( Gt 2/ Cd*Gw 2); and
wherein:
Tt=talking participation duration;
Cd=conference duration;
Tw=weight given to talking participation;
Gt1=gesture duration; and
Gw1=weight given to the Gt1.
2. The system of claim 1 , wherein the weight given to talking participation (Tw) is determined in accordance with a degree of relevance of speech provided during the talking participation duration (Tt) to a topic of the conference.
3. The system of claim 1 , wherein the weight given to talking participation (Tw) is determined in accordance with a degree of change in an engagement score of at least one other participant of the corresponding number of participants following speech provided during the talking participation duration (Tt).
4. The system of claim 1 , wherein the weight given to gesture determination (Gw1) participation is determined in accordance with a degree of change in engagement score of at least one other participant following a gesture provided during gesture determination (Gt1).
5. The system of claim 1 , wherein the engagement action comprises reporting at least one of the engagement score, average engagement score for the conference, change in engagement score over a course of the conference, change in engagement score over the course of a plurality of conferences, or the engagement score in relation to a threshold.
6. The system of claim 1 , wherein the engagement action comprises a first step comprising a determination of whether the engagement score has exceeded a threshold and, in response to the determination that the engagement score exceeded the threshold, performing a second step comprising gathering an additional conference metric.
7. The system of claim 6 , wherein the additional conference metric comprises at least one of average engagement score for the conference, change in engagement score over a course of the conference, change in engagement score over the course of a plurality of conferences, or the engagement score in relation to a threshold and wherein the engagement score is determined for one or more of the corresponding number of participants.
8. The system of claim 1 , wherein the output signals comprise an output of a sensing device associated with the first participant device engaged in observing the first participant.
9. The system of claim 8 , wherein the output of the sensing device is broadcast as a portion of the conference content.
10. The system of claim 8 , wherein the sensing device comprises a microphone observing speech produced by the first participant.
11. The system of claim 8 , wherein the sensing device comprises a camera observing at least one of duration, type, or degree of at least one of facial expressions, head movement, body position, or gestures produced by the first participant.
12. The system of claim 1 , wherein the engagement action comprises signaling the first participant device to alter a presentation attribute of the conference.
13. The system of claim 12 , wherein the presentation attribute comprises one of audio volume, audio tone, image brightness, image contrast, or image saturation.
14. A method for operating a remote collaboration system, comprising:
broadcasting conference content of a conference, via a network, to a number of participant devices utilized by a corresponding number of participants;
receiving output signals from a first participant device of the number of participant devices, wherein the output signals observe an action performed by a first participant of the corresponding number of participants;
calculating an engagement score from the output signals; and
performing an engagement action in response to the engagement score; and
wherein the engagement score is determined by a formula comprising:
Engagement Score=( Tt/Cd*Tw )+( Gt 1/ Cd*Gw 1)+( Gt 2/ Cd*Gw 2); and
wherein:
Tt=talking participation duration;
Cd=conference duration;
Tw=weight given to talking participation;
Gt1=gesture duration; and
Gw1=weight given to the Gt1.
15. The method of claim 14 , wherein the weight given to talking participation (Tw) is determined in accordance with a degree of relevance of speech provided during the talking participation duration (Tt) to a topic of the conference.
16. The method of claim 14 , wherein the weight given to talking participation (Tw) is determined in accordance with a degree of change in engagement score of at least one other participant of the corresponding number of participants following speech provided during the talking participation duration (Tt).
17. The method of claim 14 , wherein performing the engagement action comprises reporting at least one of the engagement score, average engagement score for the conference, change in engagement score over a course of the conference, change in engagement score over the course of a plurality of conferences, or the engagement score in relation to a threshold.
18. A non-transitory computer readable medium comprising instructions that, when read by a machine, cause the machine to perform:
broadcasting conference content of a conference to a number of participant devices utilized by a corresponding number of participants;
receiving output signals from a first participant device of the number of participant devices, wherein the output signals observe an action performed by a first participant of the corresponding number of participants;
calculating an engagement score from the output signals; and
performing an engagement action in response to the engagement score; and
wherein the engagement score is determined by a formula comprising:
Engagement Score=( Tt/Cd*Tw )+( Gt 1/ Cd*Gw 1)+( Gt 2/ Cd*Gw 2); and
wherein:
Tt=talking participation duration;
Cd=conference duration;
Tw=weight given to talking participation;
Gt1=gesture duration; and
Gw1=weight given to the Gt1.
19. The non-transitory computer readable medium of claim 18 , wherein the engagement action comprises reporting at least one of the engagement score, average engagement score for the conference, change in engagement score over a course of the conference, change in engagement score over the course of a plurality of conferences, or the engagement score in relation to a threshold.
20. The non-transitory computer readable medium of claim 18 , wherein the engagement action comprises a first step comprising a determination of whether the engagement score has exceeded a threshold and, in response to the determination that the engagement score exceeded the threshold, performing a second step comprising gathering an additional conference metric.