IP Library Patent Application 18219020
Patent Application
App. No. 18/219,020

MULTITASKING IN A VIRTUAL REALITY ENVIRONMENT

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Quick Facts
Patent No.
US None
App. No.
18/219,020
Abstract

A computer system and method to permit a user to participate in multiple metaverses. The system and method include (1) one or more virtual reality (VR) servers configured to create multiple metaverses; (2) an avatar library in communication with each of the one or more VR servers; (3) a call center server in communication with the one or more VR servers and configured to communicate with a plurality of user operating devices, wherein the call center server is configured to position each unique user via one of the user operating devices into one or more of the multiple metaverses; and (4) a virtual user apparatus unique to a user and configured to permit the user to select between one or more of the multiple metaverses in which to participate.

Claims (34)

1 . A computer system configured to permit a user to participate in multiple metaverses, the computer system comprising:

one or more virtual reality (VR) servers configured to create multiple metaverses:

an avatar library in communication with each of the one or more VR servers, wherein the avatar library comprises a plurality of avatars;

a call center server in communication with the one or more VR servers and configured to communicate with a plurality of user operating devices, wherein each of the plurality of user operating devices is associated with a unique user, and wherein the call center server is configured to position each unique user via one of the user operating devices into one or more of the multiple metaverses; and

a virtual user apparatus generated by the call center server or at least one of the one or more VR servers, or the user operating device, wherein the virtual user apparatus is unique to a user and is in communication with the call center server, at least one of the one or more VR servers, and/or the user operating device, and wherein the virtual user apparatus is present in each of the multiple metaverses in which the user is participating, and is configured to permit the user to select between one or more of the multiple metaverses in which to participate.

2 . The computer system of claim 1 , wherein the conference call center server is configured to receive a command from one of the plurality of user operating devices unique to a user or from a virtual user apparatus unique to the user, and to communicate with the VR server and instruct the VR server to communicate with the avatar library and select a unique avatar from the avatar library and place the unique avatar into at least one of the multiple metaverses to represent the unique user.

3 . The computer system of claim 1 , wherein the call center server is configured to instruct the VR server to select (a) the same avatar for the unique user for each of the multiple metaverses in which the unique user participates, or (b) different avatars for the unique user for each of the multiple metaverses in which the unique user participates.

4 . The computer system of claim 1 that further includes the plurality of user operating devices, and wherein (a) each of the plurality of user operating devices includes an electronic display configured to display each of the multiple metaverses in three dimensions (3D), or (b) each user utilizes a separate 3D display device to view each of the multiple metaverses in 3D.

5 . The computer system of claim 1 , wherein at least one of the one or more VR servers, the call center server, a plurality of the user operating devices, or a plurality of the virtual user apparatuses is configured to permit a plurality of users to interact with each other while in at least one of the multiple metaverses.

6 . The computer system of claim 1 , wherein the call center server and/or the one or more VR servers provides at least one of the multiple metaverses the functionality of media, sound, and/or notifications from outside of the metaverse.

7 . The computer system of claim 1 , wherein each of the multiple metaverses operates simultaneously.

8 . A computer-implemented method for creating multiple metaverses, wherein each of the multiple metaverses is configured to permit a plurality of virtual user apparatuses and/or user operating devices to simultaneously interact with each other inside of at least one of the multiple metaverses, the method comprising steps of:

utilizing one or more VR servers to create multiple metaverses:

creating, via the one or more VR servers, a call center server, or one or more user operating devices, the plurality of virtual user apparatuses, wherein each of the plurality of virtual user apparatuses is unique to a user and each of the one or more user operating devices is unique to the user;

utilizing the call center server, which is in communication with the one or more VR servers, to communicate with the plurality of virtual user apparatus and/or the one or more user operating devices in order to permit each of the plurality of virtual user apparatus and/or one or more user operating devices to communicate with each other in one or more of the multiple metaverses;

by utilizing an avatar library in communication with the one or more VR servers, permitting each of the plurality of virtual user apparatuses and/or the one or more user operating devices to select a unique avatar from an avatar library in communication with the one or more VR servers, and the one or more VR servers placing the unique avatar in one or more of the multiple metaverses to represent the unique user; and

the user selecting via the virtual user apparatus unique to the user, which of the multiple metaverses in which to participate.

9 . The computer-implemented method of claim 8 , wherein there is one VR server and the one VR server creates the multiple metaverses.

10 . The computer-implemented method of claim 8 , wherein at least one metaverse is work-related and at least one metaverse is friend-related.

11 . The computer-implemented method of claim 8 that comprises multiple VR servers, wherein each of the multiple VR servers is configured to create one or more of the multiple metaverses.

12 . The computer-implemented method of claim 8 , wherein the one or more VR servers further generate bots in one or more of the multiple metaverses, wherein at least one of the bots is controlled by at least one of the one or more VR servers and is configured to communicate with the unique avatar.

13 . The computer-implemented method of claim 8 , wherein the one or more VR servers further generate bots in a plurality of the multiple metaverses, wherein each bot has a different appearance and/or function, and each is configured to communicate with the unique avatar.

14 . The computer-implemented method of claim 8 , wherein the VR server is configured such that the unique avatar appears simultaneously in at least some of the multiple metaverses and is configured to simultaneously engage in communications in each of the at least some multiple metaverses.

15 . A computer system configured to create multiple metaverses in which users can conduct interactions, the computer system comprising:

one or more VR servers configured to create the multiple metaverses;

a call center server in communication with the one or more VR servers and configured to communicate with a plurality of user devices;

an avatar library in communication with the one or more VR servers, wherein via the plurality of user devices, users can select a unique avatar and place it via the one or more VR servers or call center server into at least one of the multiple metaverses;

a user operating device in communication with the one or more VR servers and/or the call center server; and

a virtual user apparatus generated by one or more of the user operating device, the one or more VR servers, and/or the call center server, wherein the virtual user apparatus is configured to permit the user to select one or more of the multiple metaverses in which to participate.

16 . The computer system of claim 15 , wherein the call center server and/or the one or more VR servers is configured to permit (a) a plurality of the user operating devices and/or a plurality of the virtual user apparatuses to simultaneously participate in one of the multiple metaverses, and/or (b) the plurality of user devices and/or the plurality of the virtual user apparatuses to simultaneously participate in a plurality of the multiple metaverses.

17 . The computer system of claim 15 , wherein each user communicates via the unique avatar for the user.

18 . The computer system of claim 15 that is further configured to (a) reduce the size of an avatar, (b) reduce the size of one of the multiple metaverses, (c) change the appearance of an avatar, or (d) eliminate the appearance of the avatar, when (i) the user is active in another communication state, or (ii) when the user sends an appropriate command via the user selection device.

19 . The computer system of claim 15 wherein the VR server or call enter server is configured so the user can replace one metaverse with another by voice command, facial movement, hand movement, body movement, or with the selection device.

20 . The computer system of claim 15 , wherein the user feels a transition effect from one of the multiple metaverses to a second of the multiple metaverses, and the transition effect is one or more of a color change, a background change, an avatar change, a bot change, another visual change, a sound change, and a change to the appearance or function of the virtual user apparatus.

Assignments (5)
SECURITY INTEREST Recorded Jun 30, 2025
From: MLN US HOLDCO LLC; MITEL (DELAWARE), INC.; MITEL NETWORKS CORPORATION; MITEL NETWORKS, INC.
To: U.S. PCI SERVICES, LLC
Reel/Frame 071758/0843 →
RELEASE OF SECURITY INTEREST Recorded Jun 24, 2025
From: ACQUIOM AGENCY SERVICES LLC
To: MITEL (DELAWARE), INC.; MITEL NETWORKS, INC.; MITEL NETWORKS CORPORATION
Reel/Frame 071730/0632 →
SECURITY INTEREST Recorded Jun 20, 2025
From: MITEL (DELAWARE), INC.; MITEL NETWORKS CORPORATION; MITEL NETWORKS, INC.
To: ACQUIOM AGENCY SERVICES LLC
Reel/Frame 071676/0815 →
SECURITY INTEREST Recorded Mar 12, 2025
From: MITEL (DELAWARE), INC.; MITEL NETWORKS CORPORATION; MITEL NETWORKS, INC.
To: ACQUIOM AGENCY SERVICES LLC
Reel/Frame 070689/0857 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 6, 2023
From: NAIDOO, LOGENDRA; MURTHY, TEJAS KANDURI ASWATHANARAYANA
To: MITEL NETWORKS CORPORATION
Reel/Frame 064175/0159 →