CROSS-CHANNEL AUTHENTICATION VIA A REMOTE TELLER

1 . A computer-implemented method for authenticating an identity of an individual at a computing device of a trusted computing system, comprising:

establishing, by an Automated Teller Machine (ATM) of a trusted computing system, a communication link with a first computing device of the trusted computing system, the first computing device operated by a remote bank teller;

detecting, by the first computing device, an input event indicating that an individual at the ATM wishes to authenticate their identity;

responsive to said detecting, transmitting, by the first computing device to a server of the trusted computing system, an authentication request for authenticating the identity of the individual;

determining, by an authentication provider module configured to authenticate the identity of the individual independently of the trusted computing system, that the authentication request has been transmitted to the server of the trusted computing system;

responsive to said determining, transmitting, by the authentication provider module, a notification to a mobile device of the individual, wherein the notification requests the individual to confirm that they are attempting to authenticate their identity at the ATM;

responsive to the authentication provider module receiving a confirmation response to the notification, authenticating, by the authentication provider module, the identity of the individual;

responsive to said authenticating, receiving, by the server, a response to the authentication request from the authentication provider module; and

responsive to receiving the response, transmitting, by the server, the response to the first computing device to thereby authenticate the identity of the individual at the ATM.

2 . The method as claimed in claim 1 , further comprising:

generating, by the first computing device, the authentication request.

3 . The method as claimed in claim 2 , further comprising:

generating the authentication request as a set of data comprising at least a customer identifier for the individual and a request identifier for the authentication request.

4 . The method as claimed in claim 1 , wherein said determining comprises:

displaying a unique identifier comprising a request identifier for the authentication request on a display of the ATM, wherein the unique identifier is a QR code or One-Time Passcode; and

responsive to providing the unique identifier to the mobile device of the individual, receiving, by the authentication provider module, the request identifier from the mobile device, wherein providing the unique identifier to the mobile device comprises scanning the unique identifier with a camera of the mobile device or inputting the unique identifier into a graphical user interface of the mobile device.

5 . The method as claimed in claim 4 , further comprising:

when the unique identifier is the QR code, responsive to scanning the QR code, automatically executing a mobile banking application on the mobile device and initiating an authentication process in the mobile banking application.

6 . The method as claimed in claim 1 , further comprising:

responsive to receiving the authentication request at the server, providing the authentication request to an authentication request queue on the server.

7 . The method as claimed in claim 6 , wherein said determining comprises:

monitoring, by the authentication provider module, the authentication request queue on the server for authentication requests that can be fulfilled by the authentication provider module.

8 . The method as claimed in claim 7 , wherein the step of determining further comprises:

determining that at least one capability of the authentication provider module matches at least one requirement of the authentication request; or

determining that the authentication provider module is indicated in the authentication request.

9 . The method as claimed in claim 1 , further comprising:

inputting details associated with the individual into a user interface application executing on the first computing device; and

responsive to inputting the details, obtaining a customer identifier for the individual.

10 . The method as claimed in claim 1 , further comprising:

sending, by the first computing device, a query to the server to query a list of available authentication provider modules.

11 . The method as claimed in claim 10 , further comprising:

selecting, at the first computing device, said authentication provider module from the list of available authentication provider modules.

12 . The method as claimed in claim 1 , further comprising:

receiving, at the authentication provider module, the confirmation notification indicating that the individual wishes to authenticate their identity at the first computing device.

13 . The method as claimed in claim 1 , further comprising:

responsive to determining, by the authentication provider module, that the authentication request requires multi-factor authentication to be performed, requesting the individual to perform biometric authentication at the mobile device when sending the notification.

14 . The method as claimed in claim 1 , further comprising:

providing an authentication token, issued by an identity provider module external to the trusted computing system, to the mobile device of the individual; and

when authenticating the identity of the individual via the authentication provider module, transmitting the authentication token from the mobile device of the individual to the authentication provider module.

15 . The method as claimed in claim 1 , further comprising:

providing an authentication token, issued by a trusted identity provider module of the trusted computing system, to the authentication provider module;

when transmitting the response to the authentication request to the server, providing the authentication token; and

authenticating, by the server, the authentication token to authenticate the authentication provider module.

16 . The method as claimed in claim 1 , further comprising:

responsive to receiving the response to the authentication request at the server, providing the response to an authentication response queue on the server.

17 . The method as claimed in claim 16 , further comprising:

monitoring, by the first computing device, the authentication response queue for responses to authentication requests generated by the first computing device.

18 . The method as claimed in claim 1 , further comprising:

responsive to authenticating, by the authentication provider module, the identity of the individual, generating, by the authentication provider module, the response to the authentication request.

19 . The method as claimed in claim 18 , further comprising:

generating the response to the authentication request as a set of data comprising at least a request identifier for the authentication request and a customer identifier for the individual.

20 . A communication network, comprising:

a trusted computing system comprising an Automated Teller Machine (ATM), a first computing device operated by a remote bank teller, and a server;

a non-trusted computing system, external to the trusted computing system, comprising a mobile device of an individual at the ATM and a second computing device executing a respective authentication provider module that is configured to authenticate an identity of an individual independently of the trusted computing system;

wherein the ATM is configured to:

establish a communication link with the first computing device;

wherein the first computing device is configured to:

detect an input event indicating that the individual at the ATM wishes to authenticate their identity; and

transmit an authentication request, for authenticating the identity of the individual, to the server;

wherein the respective authentication provider module is configured to:

determine that the authentication request has been transmitted to the server;

transmit a notification to the mobile device, wherein the notification requests the individual to confirm that they are attempting to authenticate their identity at the ATM; and

authenticate the identity of the individual;

wherein the server is configured to:

receive a response to the authentication request from the authentication provider module; and

transmit the response to the first computing device to thereby authenticate the identity of the individual at the ATM.