ELECTRONIC METHOD AND SYSTEM FOR CONTEXT-AWARE EMERGENCY COMMUNICATION
Systems and methods for providing context-aware emergency information during an electronic communication are disclosed. The system can include an electronic communication device that includes a virtual assistant. The virtual assistant can autonomously provide information to a user and/or to an emergency response service provider during an emergency communication. Additionally or alternatively, the virtual assistant can automatically manipulate one or more functions on the electronic communication device and/or send a signal to manipulate one or more functions on a responder device.
1 . An electronic communication method comprising the steps of:
using an electronic communication device comprising a virtual assistant, monitoring background information for an emergency event;
determining a context of the emergency event;
using the electronic communication device, initiating an electronic emergency communication; and
transmitting context-based information to an emergency response service provider.
2 . The electronic communication method of claim 1 , wherein the virtual assistant automatically initiates the electronic emergency communication.
3 . The electronic communication method of claim 1 , wherein determining the context comprises determining a type of the emergency event.
4 . The electronic communication method of claim 1 , further comprising determining a threat level of the emergency event.
5 . The electronic communication method of claim 1 , further comprising a step of monitoring a call context, wherein, based on the call context, the virtual assistant suspends or manipulates one or more of audio output and visual output on the electronic communication device.
6 . The electronic communication method of claim 1 , further comprising a step of monitoring a call context, wherein, based on one or more of the call context and the context-based information, the virtual assistant provides information to a user, indicating that the virtual assistant is handling the emergency electronic communication.
7 . The electronic communication method of claim 1 , wherein the emergency response service provider is an emergency call center.
8 . The electronic communication method of claim 1 , further comprising providing information from a call server to the emergency response service provider.
9 . The method of claim 8 , wherein the server comprises a PBX.
10 . The method of claim 1 , further comprising a step of sending ancillary information from an ancillary device via the electronic communication device to the emergency response service provider.
11 . An electronic context-aware emergency communication method comprising the steps of:
using an electronic communication device comprising a virtual assistant, monitoring background information for a possible emergency event;
using a context determination engine, determining whether the possible emergency event is an emergency event;
using the electronic communication device, initiating an emergency electronic communication; and
using the electronic communication device, transmitting context-based information to an emergency response service provider.
12 . The method of claim 11 , wherein the step of initiating an emergency electronic communication is automatically performed by the virtual assistant upon determination of the emergency event.
13 . The method of claim 11 , wherein the virtual assistant determines a preferred mode of communication between the electronic communication device and the emergency response service provider.
14 . The method of claim 11 , further comprising receiving ancillary information from an ancillary device and transmitting the ancillary information to the emergency response service provider.
15 . The method of claim 14 , wherein the step of transmitting the ancillary information comprises sending real-time user health information.
16 . The method of claim 11 , further comprising a step of sending information to a responder device based on the context-based information.
17 . The method of claim 11 , further comprising a step of, using the virtual assistant, manipulating one or more of audio output and visual output on the electronic communication device.
18 . A system for providing context-aware emergency information, the system comprising:
an electronic communication device comprising a virtual assistant; and
a context determination engine,
wherein the virtual assistant monitors background information received by the electronic communication device for a possible emergency event, and
wherein the context determination engine determines a context of the possible emergency event and provides context information to the virtual assistant.
19 . The system of claim 18 , wherein the virtual assistant manipulates one or more of audio output and visual output on the electronic communication device based on the context information.
20 . The system of claim 18 , wherein the electronic communication device comprises the context determination engine.