Patent Assignment
Reel/Frame 016735/0972
SECURITY INTEREST
Recorded: 2005-11-02
Received: 2005-11-03
Pages: 28
Assignor
ASPECT COMMUNICATIONS CORPORATION
Executed: 2005-09-22
Assignee
JPMORGAN CHASE BANK, N.A., AS ADMINISTRATIVE AGENT
270 PARK AVENUE, NEW YORK, NY, 10017, UNITED STATES
Covered Applications
(23)
METHOD AND SYSTEM FOR SCHEDULING A CUSTOMER SERVICE CALLBACK
App. No. 10/546,460
→
METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND PROCESS A FAILED PROCESS
App. No. 11/093,923
→
REVERSIBLE LOGIC FOR WIDGET AND MARKUP LANGUAGE GENERATION
App. No. 11/075,793
→
Method and system for providing personalized service over different contact channels
App. No. 11/051,213
→
SYSTEM AND METHOD TO ALLOCATE TRANSACTIONS
App. No. 11/049,481
→
METHOD AND SYSTEM FOR UPDATING REAL-TIME DATA BETWEEN INTERVALS
App. No. 11/038,566
→
GENERATING MEDIA-SPECIFIC INTERACTION CONTROL PROGRAMS
App. No. 11/013,853
→
APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
App. No. 11/012,391
→
DYNAMIC LOCALIZATION FOR DOCUMENTS USING LANGUAGE SETTING
App. No. 11/008,829
→
Method and system to provide message communication between different application clients running on a desktop
App. No. 10/950,239
→
Method and system to provide expert support with a customer interaction system
App. No. 10/687,956
→
METHOD AND SYSTEM TO PROVIDE EXPERT SUPPORT WITH A CUSTOMER INTERACTION SYSTEM
PCTPCTUS2003033118
→
METHOD OF QUEUING REQUESTS TO ACCESS A COMMUNICATIONS NETWORK
App. No. 10/660,881
→
METHOD AND SYSTEM TO PROVIDE MESSAGE COMMUNICATION BETWEEN DIFFERENT BROWSER BASED APPLICATIONS RUNNING ON A DESKTOP
App. No. 10/660,418
→
CUSTOMER SERVICE REQUEST ALLOCATIONS BASED UPON REAL-TIME DATA AND FORECAST DATA
App. No. 10/464,305
→
Instant message processing in a customer interaction system
App. No. 10/447,250
→
Method and apparatus for establishing connections
App. No. 10/293,666
→
METHOD AND APPARATUS TO QUEUE A PLURALITY OF TRANSACTION MESSAGES
App. No. 10/188,432
→
METHOD AND APPARATUS FOR A BUSINESS CONTACT CENTER
App. No. 10/081,560
→
METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION
App. No. 09/950,569
→
WEARABLE COMPUTER
App. No. 29/145,165
→
A METHOD AND APPARATUS FOR PROCESSING A TELEPHONE CALL
App. No. 09/855,860
→
Client/server two-way communication system framework under HTTP protocol
App. No. 09/776,478
→