Patent Application
Utility
App. No. 11/051,213
· Confirmation No. 3172
Method and system for providing personalized service over different contact channels
Inventor:
Yan Zhao
Abandoned -- Failure to Respond to an Office Action
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2012-06-12 | ABN |
Abandonment | 2 | View | |
| 2012-05-03 | CTAV |
Advisory Action (PTOL-303) | 3 | View | |
| 2012-05-03 | ANE.I |
Amendment After Final or under 37CFR 1.312, initialed by the examiner. | 1 | View | |
| 2012-04-16 | A.NE |
Response After Final Action | 1 | View | |
| 2012-04-16 | CLM |
Claims | 4 | View | |
| 2012-04-16 | REM |
Applicant Arguments/Remarks Made in an Amendment | 6 | View | |
| 2012-04-16 | XT/ |
Extension of Time | 1 | View | |
| 2012-04-16 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2012-04-16 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2012-04-16 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2011-11-14 | CTFR |
Final Rejection | 16 | View | |
| 2011-11-14 | 892 |
List of references cited by examiner | 1 | View | |
| 2011-11-14 | FWCLM |
Index of Claims | 1 | View | |
| 2011-11-14 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2011-08-16 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2011-08-16 | CLM |
Claims | 4 | View | |
| 2011-08-16 | REM |
Applicant Arguments/Remarks Made in an Amendment | 6 | View | |
| 2011-08-16 | XT/ |
Extension of Time | 1 | View | |
| 2011-08-16 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2011-08-16 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2011-08-16 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2011-02-16 | CTNF |
Non-Final Rejection | 22 | View | |
| 2011-02-16 | 892 |
List of references cited by examiner | 1 | View | |
| 2011-02-16 | FWCLM |
Index of Claims | 1 | View | |
| 2011-02-16 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2010-11-24 | RCEX |
Request for Continued Examination (RCE) | 1 | View | |
| 2010-11-24 | XT/ |
Extension of Time | 1 | View | |
| 2010-11-24 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2010-11-24 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-11-24 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2010-11-24 | CLM |
Claims | 4 | View | |
| 2010-11-24 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2010-11-24 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2010-05-26 | CTFR |
Final Rejection | 17 | View | |
| 2010-05-26 | 892 |
List of references cited by examiner | 1 | View | |
| 2010-05-26 | FWCLM |
Index of Claims | 1 | View | |
| 2010-05-26 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2010-03-04 | PET.DEC.TC |
Petition decision routed to the Technology Center to act on the decision or continue prosecution | 2 | View | |
| 2009-11-03 | PET.OP |
Petition for review by the Office of Petitions | 55 | View | |
| 2009-11-03 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2009-11-03 | CLM |
Claims | 4 | View | |
| 2009-11-03 | REM |
Applicant Arguments/Remarks Made in an Amendment | 4 | View | |
| 2009-11-03 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-11-03 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2009-11-02 | ABN |
Abandonment | 3 | View | |
| 2009-04-02 | CTNF |
Non-Final Rejection | 9 | View | |
| 2009-04-02 | 892 |
List of references cited by examiner | 1 | View | |
| 2009-04-02 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2009-04-02 | FWCLM |
Index of Claims | 1 | View | |
| 2009-04-02 | 1449 |
List of References cited by applicant and considered by examiner | 3 | View | |
| 2009-04-02 | 1449 |
List of References cited by applicant and considered by examiner | 6 | View | |
| 2009-04-02 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2009-04-02 | SRNT |
Examiner's search strategy and results | 7 | View | |
| 2008-10-03 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2008-10-03 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2006-05-05 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2006-05-02 | PA.. |
Power of Attorney | 3 | View | |
| 2006-04-11 | PA.. |
Power of Attorney | 2 | View | |
| 2005-12-02 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 6 | View | |
| 2005-02-03 | TRNA |
Transmittal of New Application | 1 | View | |
| 2005-02-03 | SPEC |
Specification | 19 | View | |
| 2005-02-03 | CLM |
Claims | 4 | View | |
| 2005-02-03 | ABST |
Abstract | 1 | View | |
| 2005-02-03 | DRW |
Drawings-only black and white line drawings | 10 | View | |
| 2005-02-03 | OATH |
Oath or Declaration filed | 3 | View | |
| 2005-02-03 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2005-02-03 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2005-02-03 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 3 | View |
Inventors
Yan Zhao
Hong Kong, HONG KONG
Attorneys & Agents of Record
Classification
USPC
707/1
G06F16/9535
Y10S707/99933
Prosecution
- Examiner
- OHBA, MELLISSA M
- Art Unit
- 2164
- Customer No.
- 24628
- Docket No.
- 2046.049US2
- Confirmation No.
- 3172
Publication
- Pub. No.
- US20050135596A1
- Pub. Date
- 2005-06-23
ASPECT COMMUNICATIONS CORPORATION,
ASPECT SOFTWARE, INC.,
FIRSTPOINT CONTACT TECHNOLOGIES, LLC,
ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.
RELEASE OF SECURITY INTEREST
Recorded 2010-06-08
ASPECT COMMUNICATIONS CORPORATION,
ASPECT SOFTWARE, INC.,
FIRSTPOINT CONTACT TECHNOLOGIES, LLC,
ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.
RELEASE OF SECURITY INTEREST
Recorded 2010-06-07
SECURITY AGREEMENT
Recorded 2006-08-11
RELEASE OF SECURITY INTEREST
Recorded 2006-07-27
SECURITY INTEREST
Recorded 2005-11-15
SECURITY INTEREST
Recorded 2005-11-02
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Quick Facts
- App. No.
- 11/051,213
- Filed
- 2005-02-03
- Pub. No.
- US20050135596A1
- Examiner
- OHBA, MELLISSA M
- Art Unit
- 2164
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