Patent Assignment
Reel/Frame 051902/0850
SECURITY AGREEMENT
Recorded: 2020-02-12
Received: 2020-02-12
Pages: 10
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2020-02-12
Assignee
BANK OF AMERICA, N.A.
101 N. TRYON STREET, CHARLOTTE, NC, 28255, UNITED STATES
Covered Applications
(34)
AUTOMATED CONFIGURATION AND DEPLOYMENT OF CONTACT CENTER SOFTWARE SUITE
App. No. 16/729,962
→
SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
App. No. 16/730,751
→
PERSONALIZATION PLATFORM FOR OUTBOUND SERVERS OF ENTERPRISES
App. No. 62/955,211
→
PERSONALIZATION PLATFORM ASSISTING CUSTOMERS THROUGH PERSONAL BOTS
App. No. 62/955,200
→
SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
App. No. 16/730,698
→
TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INTO A COMMUNICATION ROUTING CONFIGURATION
App. No. 16/730,234
→
SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
App. No. 16/730,646
→
EMOTION DETECTION IN AUDIO INTERACTIONS
App. No. 16/723,154
→
METHOD AND SYSTEM FOR ESTIMATING EXPECTED IMPROVEMENT IN A TARGET METRIC FOR A CONTACT CENTER
App. No. 16/720,271
→
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
App. No. 16/714,499
→
SYSTEM AND METHOD FOR PREDICTING PERFORMANCE FOR A CONTACT CENTER VIA MACHINE LEARNING
App. No. 16/706,631
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SYSTEM AND METHOD FOR MANAGING A DIALOG BETWEEN A CONTACT CENTER SYSTEM AND A USER THEREOF
App. No. 62/938,951
→
SYSTEM AND METHOD FOR MODEL DERIVATION FOR ENTITY PREDICTION
App. No. 16/677,989
→
Virtual Experience Trust
App. No. 62/927,432
→
SYSTEMS AND METHODS FOR CHATBOT GENERATION
App. No. 16/664,904
→
System and Method for Dialogue Tree Generation
App. No. 16/664,907
→
OPTIMAL PII-SAFE TRAINING SET GENERATION FOR SPEECH RECOGNITION MODEL
App. No. 62/923,906
→
METHOD AND SYSTEM FOR IMPROVEMENT PROFILE GENERATION IN A SKILLS MANAGEMENT PLATFORM
App. No. 16/596,840
→
SYSTEM AND METHOD FOR AUTOMATIC FILTERING OF TEST UTTERANCE MISMATCHES IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
App. No. 16/265,148
→
METHODS FOR THE ENCODING OF PARTICIPANTS IN A CONFERENCE
App. No. 15/917,425
→
SYSTEM AND METHOD FOR OUTLIER IDENTIFICATION TO REMOVE POOR ALIGNMENTS IN SPEECH SYNTHESIS
App. No. 15/905,728
→
SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
App. No. 15/876,050
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SYSTEM AND METHOD FOR SYNTHESIS OF SPEECH FROM PROVIDED TEXT
App. No. 15/874,612
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
App. No. 15/859,103
→
SYSTEM AND METHOD FOR CONDUCTING AN OUTBOUND SOCIAL MEDIA CAMPAIGN FOR A CONTACT CENTER
App. No. 15/847,483
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
App. No. 15/815,660
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SYSTEM AND METHOD FOR PARAMETERIZATION OF SPEECH RECOGNITION GRAMMAR SPECIFICATION (SRGS) GRAMMARS
App. No. 15/802,269
→
SYSTEM AND METHOD FOR SPEAKER CHANGE DETECTION
App. No. 15/727,498
→
SYSTEM AND METHOD FOR MANAGING COMMUNICATIONS
App. No. 15/712,098
→
SYSTEM AND METHOD FOR SECURE INTERACTIVE VOICE RESPONSE
App. No. 15/709,386
→
SYSTEM AND METHOD FOR CONTACT IDENTIFICATION
App. No. 15/676,821
→
SYSTEM AND METHOD FOR PREDICTING AVAILABILITY STATUS CHANGES OF INSTANT MESSENGER USERS
App. No. 15/477,698
→
SYSTEM AND METHOD FOR MULTI-FACTOR AUTHENTICATION USING VOICE BIOMETRIC VERIFICATION
App. No. 15/363,884
→
SYSTEM AND METHOD FOR PREDICTIVE LIVE INTERACTION OFFERING AND HOSTING
App. No. 15/348,169
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