Patent Assignment
Reel/Frame 054547/0427
Termination and Release of Security Interest in Patents
Recorded: 2020-11-30
Pages: 8
Assignor
BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Executed: 2020-11-30
Assignee
CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC (FORMERLY KNOWN AS CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC)
201 EAST FOURTH STREET, CINCINNATI, OHIO, 45202
Covered Properties
(36)
System for Providing Caller Information to Called Party via Call Standard Data Field
Patent:
6,137,870 →
Application:
08/612,452 →
Electronic Message Management System
Patent:
6,122,632 →
Application:
08/897,777 →
Telephone Transaction Processing as a Part of a Call Transport
Patent:
5,966,429 →
Application:
09/170,929 →
System and Apparatus for Ivr Port Sharing
Patent:
7,062,020 →
Application:
09/223,993 →
System for Customer Contact Information Management and Methods for Using Same
Patent:
6,760,727 →
Application:
09/467,378 →
System for Customer Contact Information Management and Methods for Using Same
Patent:
6,829,348 →
Application:
09/559,837 →
Method and System for Processing Telephone Calls by Ivr
Patent:
7,076,032 →
Application:
09/593,795 →
Expert System Adapted Dedicated Internet Access Guidance Engine
System and Method for Closed Loop Decisionmaking in an Automated Care System
Process for Automated Deployment of Natural Language
Patent:
8,027,457 →
Application:
11/565,702 →
Method for Prioritizing and Presenting Recommendations Regarding Organization's Customer Care Capabilities
Patent:
8,200,527 →
Application:
11/741,284 →
System and Method for Supporting the Utilization of Machine Language
Patent:
7,809,663 →
Application:
11/751,680 →
System and Method for Automated Customer Service with Contingent Live Interaction
Patent:
8,379,830 →
Application:
11/751,976 →
System and Method for Analyzing Http Sessions
Method and System for Hierarchy Based Contact Routing
System and Method for the Automatic Selection of Interfaces
System and Method for Improving Tuning Using Caller Provided Satisfaction Scores
Patent:
8,126,723 →
Application:
12/338,064 →
Method and System for Training Users to Utilize Multimodal User Interfaces
Patent:
9,218,128 →
Application:
12/394,508 →
Method and System for Creating Natural Language Understanding Grammars
Patent:
8,260,619 →
Application:
12/414,060 →
System for Closed Loop Decisionmaking in an Automated Care System
Patent:
8,452,668 →
Application:
12/539,980 →
Automated Application Testing
Patent:
8,325,880 →
Application:
12/839,627 →
System and Method for Supporting the Utilization of Machine Learning
Patent:
8,055,595 →
Application:
12/842,495 →
Method and System for Hierarchy Based Contact Routing
Patent:
8,588,398 →
Application:
13/208,052 →
System and Method for Supporting the Utilization of Machine Learning
Patent:
8,200,610 →
Application:
13/236,079 →
System and Method for the Automatic Selection of Interfaces
Method and System for Creating Natural Language Understanding Grammars
Patent:
8,335,690 →
Application:
13/351,383 →
System and Method for Improving Tuning Using User Provided Satisfaction Scores
Patent:
8,504,379 →
Application:
13/352,499 →
System and Method for Automated Customer Service with Contingent Live Interaction
Patent:
9,549,065 →
Application:
13/659,366 →
Automated Application Testing
Patent:
8,638,906 →
Application:
13/662,983 →
Method and System for Creating Natural Language Understanding Grammars
Patent:
8,738,384 →
Application:
13/679,250 →
System and Method for the Automatic Selection of Interfaces
System for Closed Loop Decisionmaking in an Automated Care System
Patent:
8,918,342 →
Application:
13/872,365 →
System and Method for Improving Tuning Using User Provided Satisfaction Scores
Patent:
9,406,075 →
Application:
13/938,806 →
System for Closed Loop Decisionmaking in an Automated Care System
Automatic Delivery of Messages
Method and System for Training Users to Utilize Multimodal User Interfaces
Application:
14/970,204 →
Publication:
US 2016/0103560
Related Assignments
(14)
Other recorded transfers of the patents in this record — the chain of ownership.
Merger
Jun 14, 2012
From: CONVERGYS CMG UTAH INC.
To: CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC
Reel/Frame 028375/0250 →
Assignment of Assignor's Interest
Jun 15, 2012
From: IRWIN, SCOTT; KORIMILLI, KISHORE
To: CONVERGYS CMG UTAH, INC.
Reel/Frame 028385/0134 →
Assignment of Assignor's Interest
Jun 18, 2012
From: SHU, CHANG QING
To: CONVERGYS CORPORATION
Reel/Frame 028394/0573 →
Assignment of Assignor's Interest
Jun 18, 2012
From: YUSCHIK, MATTHEW JOHN; NAIK, JAYANT M.; BANSAL, DHANANJAY; GARDNER, NANCY
To: CONVERGYS CMG UTAH INC.
Reel/Frame 028394/0434 →
Assignment of Assignor's Interest
Jun 18, 2012
From: YUSCHIK, MATTHEW JOHN; COY, CORDELL AMOS; NAIK, JAYANT M.; NARAYANASWAMI, KARTHIK
To: CONVERGYS CMG UTAH, INC.
Reel/Frame 028393/0514 →
Assignment of Assignor's Interest
Jun 19, 2012
From: BIRCH, ROBERT D.; CRAIG, BRIAN D.; IRWIN, SCOTT A.; WEAGRAFF, STEPHEN D.
To: CONVERGYS CMG UTAH, INC.
Reel/Frame 028399/0915 →
Assignment of Assignor's Interest
Nov 27, 2012
From: IRWIN, SCOTT A.
To: CONVERGYS CUSTOMER MANAGEMENT DELAWARE, LLC
Reel/Frame 029356/0371 →
Assignment of Assignor's Interest
Feb 7, 2013
From: SHU, CHANG-QING
To: CONVERGYS CUSTOMER MANAGEMENT DELAWARE, LLC
Reel/Frame 029773/0944 →
Security Interest
Oct 5, 2018
From: CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC
To: BANK OF AMERICA, N.A.
Reel/Frame 047086/0026 →
Security Interest
Oct 5, 2018
From: CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC
To: JPMORGAN CHASE BANK, N.A.
Reel/Frame 047085/0984 →
Change of Name
Apr 4, 2019
From: CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC
To: CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC
Reel/Frame 048793/0769 →
Termination and Release of Security Interest in Patents
Dec 1, 2020
From: JPMORGAN CHASE BANK, N.A., AS ADMINISTRATIVE AGENT
To: CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC (FORMERLY KNOWN AS CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC)
Reel/Frame 054557/0055 →
Notice of Grant of Security Interest in Patents
Dec 1, 2020
From: CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 054555/0143 →
Termination and Release of Security Interest in Patents
Apr 21, 2023
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC
Reel/Frame 063424/0673 →