Patent Assignment
Reel/Frame 028375/0250
Merger
Recorded: 2012-06-14
Pages: 5
Assignor
CONVERGYS CMG UTAH INC.
Executed: 2012-04-26
Assignee
CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC
201 EAST FOURTH STREET, CINCINNATI, OHIO, 45202
Covered Properties
(44)
Telephone Transaction Processing as a Part of Call Transport
Patent:
5,748,711 →
Application:
08/472,150 →
System for Providing Caller Information to Called Party via Call Standard Data Field
Patent:
6,137,870 →
Application:
08/612,452 →
Call Processing System with Call Screening
Patent:
5,867,562 →
Application:
08/633,507 →
Electronic Message Management System
Patent:
6,122,632 →
Application:
08/897,777 →
Telephone Transaction Processing as a Part of a Call Transport
Patent:
5,872,833 →
Application:
08/987,215 →
Telephone Transaction Processing as a Part of a Call Transport
Patent:
5,966,429 →
Application:
09/170,929 →
Call Processing System with Call Screening
Patent:
6,188,751 →
Application:
09/181,107 →
System and Apparatus for Ivr Port Sharing
Patent:
7,062,020 →
Application:
09/223,993 →
Telephone Transaction Processing as a Part of a Call Transport
Patent:
6,205,207 →
Application:
09/323,439 →
System for Customer Contact Information Management and Methods for Using Same
Patent:
6,760,727 →
Application:
09/467,378 →
System for Customer Contact Information Management and Methods for Using Same
Patent:
6,829,348 →
Application:
09/559,837 →
Call Processing System with Call Screening
Patent:
7,035,384 →
Application:
09/573,734 →
Call Processing System with Call Screening
Patent:
6,975,708 →
Application:
09/573,901 →
Method and System for Processing Telephone Calls by Ivr
Patent:
7,076,032 →
Application:
09/593,795 →
System for Providing Caller Information to Called Party via Call Standard Data Field
Patent:
6,411,692 →
Application:
09/614,896 →
Electronic Message Management System
Patent:
6,415,290 →
Application:
09/620,094 →
Telephone transaction processing as a part of a call transport
Patent:
6,307,922 →
Application:
09/717,536 →
Expert System Adapted Dedicated Internet Access Guidance Engine
System and Method for Closed Loop Decisionmaking in an Automated Care System
Call Processing System with Call Screening
Process for Automated Deployment of Natural Language
Patent:
8,027,457 →
Application:
11/565,702 →
System and Method for Customer Value Realization
Application:
11/686,812 →
Call Processing System with Call Screening
Method for Prioritizing and Presenting Recommendations Regarding Organization's Customer Care Capabilities
Patent:
8,200,527 →
Application:
11/741,284 →
System and Method for Supporting the Utilization of Machine Language
Patent:
7,809,663 →
Application:
11/751,680 →
System and Method for Automated Customer Service with Contingent Live Interaction
Patent:
8,379,830 →
Application:
11/751,976 →
System and Method for Analyzing Http Sessions
Method and System for Hierarchy Based Contact Routing
Method and System for Supporting Graphical User Interfaces
Application:
11/966,393 →
Publication:
US 2009/0013255
System and Method for the Automatic Selection of Interfaces
Method and System for Creating Natural Language Understanding Grammars
Application:
12/196,713 →
Method and System for Training Users to Utilize Multimodal User Interfaces
Application:
12/325,692 →
System and Method for Improving Tuning Using Caller Provided Satisfaction Scores
Patent:
8,126,723 →
Application:
12/338,064 →
Method and System for Training Users to Utilize Multimodal User Interfaces
Patent:
9,218,128 →
Application:
12/394,508 →
Method and System for Creating Natural Language Understanding Grammars
Patent:
8,260,619 →
Application:
12/414,060 →
System for Closed Loop Decisionmaking in an Automated Care System
Patent:
8,452,668 →
Application:
12/539,980 →
Automated Application Testing
Patent:
8,325,880 →
Application:
12/839,627 →
System and Method for Supporting the Utilization of Machine Learning
Patent:
8,055,595 →
Application:
12/842,495 →
Method and System for Hierarchy Based Contact Routing
Patent:
8,588,398 →
Application:
13/208,052 →
Automatic Delivery of Messages
Application:
13/232,082 →
Publication:
US 2012/0220319
System and Method for Supporting the Utilization of Machine Learning
Patent:
8,200,610 →
Application:
13/236,079 →
System and Method for the Automatic Selection of Interfaces
Method and System for Creating Natural Language Understanding Grammars
Patent:
8,335,690 →
Application:
13/351,383 →
System and Method for Improving Tuning Using User Provided Satisfaction Scores
Patent:
8,504,379 →
Application:
13/352,499 →
Related Assignments
(14)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Jun 21, 2012
From: CONVERGYS CUSTOMER CARE MANAGEMENT GROUP INC.
To: CONVERGYS CUSTOMER MANAGEMENT GROUP INC.
Reel/Frame 028425/0062 →
Assignment of Assignor's Interest
Jun 21, 2012
From: SCHERER, GORDON F.
To: SCHERERS COMMUNICATIONS GROUP, INC.
Reel/Frame 028416/0824 →
Assignment of Assignor's Interest
Jun 21, 2012
From: SCHERERS COMMUNICATIONS GROUP, INC.
To: SCHERERS COMMUNICATIONS, INC.
Reel/Frame 028417/0359 →
Assignment of Assignor's Interest
Jun 21, 2012
From: SCHERERS COMMUNICATIONS, INC.
To: MATRIXX MARKETING INC.
Reel/Frame 028419/0370 →
Assignment of Assignor's Interest
Jun 21, 2012
From: BOTTS, JENNIFER M.; MUSSON, KAREN L.; STITES, ELIZABETH M.; WEBER, DOUGLAS C.
To: MATRIXX MARKETING INC.
Reel/Frame 028420/0149 →
Assignment of Assignor's Interest
Jun 21, 2012
From: CONVERGYS CUSTOMER MANAGEMENT GROUP INC.
To: CONVERGYS CMG UTAH INC.
Reel/Frame 028420/0789 →
Assignment of Assignor's Interest
Jun 21, 2012
From: MATRIXX MARKETING INC.
To: CONVERGYS CUSTOMER CARE MANAGEMENT GROUP INC.
Reel/Frame 028424/0774 →
Security Interest
Oct 5, 2018
From: CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC
To: JPMORGAN CHASE BANK, N.A.
Reel/Frame 047085/0984 →
Security Interest
Oct 5, 2018
From: CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC
To: BANK OF AMERICA, N.A.
Reel/Frame 047086/0026 →
Change of Name
Apr 4, 2019
From: CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC
To: CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC
Reel/Frame 048793/0769 →
Termination and Release of Security Interest in Patents
Nov 30, 2020
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC (FORMERLY KNOWN AS CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC)
Reel/Frame 054547/0427 →
Termination and Release of Security Interest in Patents
Dec 1, 2020
From: JPMORGAN CHASE BANK, N.A., AS ADMINISTRATIVE AGENT
To: CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC (FORMERLY KNOWN AS CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC)
Reel/Frame 054557/0055 →
Notice of Grant of Security Interest in Patents
Dec 1, 2020
From: CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 054555/0143 →
Termination and Release of Security Interest in Patents
Apr 21, 2023
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC
Reel/Frame 063424/0673 →