Call processing system with call screening
View Patent ↗A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
1. A method of processing a call, said method comprising the steps of:
providing a call processor which is adapted to receive and analyze information including network data and resource data associated with said call;
receiving said information at said processor;
analyzing resources available to the call processor;
prompting a caller of said call to provide additional information;
dynamically determining, based on resources available prompts to offer said caller based on said information and said additional information;
dynamically assigning a resource based on cost considerations; and
dynamically changing prompts to said caller based on resources assigned.
2. The method of claim 1 , wherein said information includes information indicator digits.
3. The method of claim 1 , wherein said information includes NPA-NXX type data.
4. The method of claim 1 , wherein said information includes an indication that the call is an analog display serial interface data equipped call.
5. The method of claim 1 , wherein said information includes line information database data.
6. The method of claim 1 , wherein said information includes the caller's name.
7. The method of claim 1 , wherein said information includes data from a private database accessed during said call.
8. The method of claim 1 , wherein said information further includes keyed data from a database accessed by a code in said information.
9. The method of claim 1 , wherein said information includes a biller's database.
10. The method of claim 1 , wherein said information includes a credit card number obtained m a prior call.
11. The method of claim 1 , wherein said information includes change of ANI ownership information.
12. The method of claim 1 , wherein said information includes user-to-user data in an initial address message of said call.
13. The method of claim 1 , wherein said information includes line status information.
14. The method of claim 1 , wherein said information includes call control information.
15. The method of claim 1 , wherein said information includes dialed number.
16. The method of claim 1 , wherein said information includes ANI.
17. The method of claim 1 , wherein said information includes dialed number and ANI.
18. The method of claim 1 , wherein said information includes an indication that the call includes data with voice.