Call processing system with call screening
View Patent ↗A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
1. A method of handling a call, wherein the call is made from a certain type of telephone line by a caller, said method comprising the steps of:
providing a device with resources available to said call, the device being operable to receive and analyze information associated with said call;
receiving said information, including information indicator digits, associated with said call at said device, wherein the information indicator digits indicate the certain type of telephone line from which the call has been made;
processing said information associated with said call, including the information indicator digits;
determining the certain type of telephone line from which the call has been made based on the information indicator digits; and
handling said call in a particular way based on said certain type of telephone line from which the call has been made and said processing of said information associated with said call, wherein the act of handling said call comprises determining a type of input to be provided by the caller based on said certain type of telephone line from which the call has been made.
2. A method of handling a call, wherein the call is made from a certain type of telephone device by a caller at a geographic location, said method comprising steps of:
providing a call processor which receives information associated with said call;
making resources available to said call,
receiving said information associated with said call, wherein said information comprises:
(i) information indicator digits associated with said call, wherein the information indicator digits indicate the certain type of telephone device from which the call has been made, and
(ii) automatic number identification (ANI) information associated with said call;
analyzing said information associated with said call, including the information indicator digits, wherein the act of analyzing said information comprises determining, based on said information indicator digits, whether the ANI associated with said call accurately indicates one or both of:
(i) the geographic location of the caller, or
(ii) the identity of the caller; and
handling said call based on said resources available to said call and said analyzed information associated with said call.
3. The method of claim 1 , wherein the information indicator digits indicate that the call has been made from a cellular phone, wherein the method further comprises handling the call based on the indication that the call has been made from a cellular phone.
4. The method of claim 2 , wherein the information indicator digits indicate that the call has been made from a cellular phone, wherein the method further comprises handling the call based on the indication that the call has been made from a cellular phone.
5. The method of claim 1 , wherein the act of determining a type of input to be provided by the caller comprises determining whether touch tone input or voice input is to be provided by the caller based on said certain type of telephone line from which the call has been made.