Patent Assignment
Reel/Frame 058879/0481
Change of Name
Recorded: 2022-02-03
Pages: 5
Assignor
NEWVOICEMEDIA LIMITED
Executed: 2021-04-05
Assignee
VONAGE BUSINESS LIMITED
ROSALIND HOUSE, JAYS CLOSE, BASINGSTOKE, RG22 4BS, UNITED KINGDOM
Covered Properties
(33)
Customer Interaction and Experience System Using Emotional-Semantic Computing
System and Method for Intelligent Sales Engagement
System and Method for Text Categorization and Sentiment Analysis
Optimal Human-Machine Conversations Using Emotion-Enhanced Natural Speech Using Hierarchical Neural Networks and Reinforcement Learning
System and Methods for Tamper Proof Interaction Recording and Timestamping
System and Method for Integrated Virtual Assistant-Enhanced Customer Service
Application:
17/181,513 →
Publication:
US 2021/0176286
Method and Apparatus for Using a Search Engine Advantageously Within a Contact Center System
Method and Apparatus for Handling a Telephone Call
Method and Apparatus for Operating a Computer-Telephony System
Apparatus and Method for Integrating Computer-Telephony and Search Technology
Handling a Telephone Call by Voice Analytics in a Computer-Telephony Integration System
Computer-Telephony Integration in a Service Provider Environment
Method and Apparatus for Handling a Telephone Call
System and Method for Optimized and Distributed Routing of Interactions
Patent:
8,463,939 →
Application:
13/550,587 →
System and Method for Optimized and Distributed Resource Management
Patent:
8,386,639 →
Application:
13/602,048 →
Method and Apparatus for Handling a Telephone Call
Distributed Constraint-Based Optimized Routing of Interactions
Distributed Constraint-Based Omptimized Routing of Interactions
Method and Apparatus for Using a Search Engine Advantageously Within a Contact Center System
System and Methods for Tamper Proof Interaction Recording and Timestamping
Day-Level Sla-Based Routing
Distributed Constraint-Based Optimized Routing of Interactions
System and Method for Intelligent Sales Engagement
System and Methods for Tamper Proof Interaction Recording and Timestamping
Day-Level Sla-Based Routing
Method and Apparatus for Using a Search Engine Advantageously Within a Contact Center System
System and Method for an Optimized, Self-Learning and Self-Organizing Contact Center
System and Methods for Using Conversational Similarity for Dimension Reduction in Deep Analytics
System and Methods for Tamper Proof Interaction Recording and Timestamping
System and Method for Integrated Virtual Assistant-Enhanced Customer Service
Customer Interaction and Experience System Using Emotional-Semantic Computing
System and Method for Text Categorization and Sentiment Analysis
System and Method for an Optimized, Self-Learning and Self-Organizing Contact Center
Related Assignments
(23)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Jul 8, 2009
From: PICKERING, RICHARD; GRANT, JONATHAN; UNITT, ASHLEY; BUXTON, ANTHONY
To: NEW VOICE MEDIA LIMITED
Reel/Frame 022930/0783 →
Assignment of Assignor's Interest
Aug 27, 2009
From: PICKERING, RICHARD; UNITT, ASHLEY; PHIPPS, DAN
To: NEW VOICE MEDIA, LTD.
Reel/Frame 023158/0912 →
Assignment of Assignor's Interest
Jan 14, 2010
From: PICKERING, RICHARD B.
To: NEW VOICE MEDIA LTD.
Reel/Frame 023789/0186 →
Assignment of Assignor's Interest
May 4, 2011
From: PICKERING, RICHARD B.; MOUSSALLI, JOSEPH; UNITT, ASHLEY
To: NEW VOICE MEDIA LTD.
Reel/Frame 026223/0890 →
Assignment of Assignor's Interest
May 4, 2011
From: PICKERING, RICHARD B.; UNITT, ASHLEY
To: NEWVOICEMEDIA, LTD.
Reel/Frame 026223/0980 →
Assignment of Assignor's Interest
Dec 13, 2011
From: PICKERING, RICHARD B
To: NEWVOICEMEDIA LIMITED
Reel/Frame 027373/0164 →
Assignment of Assignor's Interest
Aug 10, 2012
From: PICKERING, RICHARD B.; UNITT, ASHLEY; GRANT, JONATHAN; BUXTON, ANTHONY
To: NEWVOICEMEDIA LIMITED
Reel/Frame 028763/0700 →
Assignment of Assignor's Interest
Jan 22, 2013
From: GALVIN, BRIAN R
To: NEWVOICEMEDIA LIMITED
Reel/Frame 029669/0972 →
Assignment of Assignor's Interest
Mar 14, 2013
From: GALVIN, BRIAN R.
To: NEWVOICEMEDIA LIMITED
Reel/Frame 030000/0498 →
Assignment of Assignor's Interest
Mar 28, 2013
From: PICKERING, RICHARD; UNITT, ASHLEY
To: NEWVOICEMEDIA LIMITED
Reel/Frame 030108/0119 →
Assignment of Assignor's Interest
May 27, 2015
From: GALVIN, BRIAN; MCCORD, ALAN
To: NEWVOICEMEDIA, LTD.
Reel/Frame 035720/0687 →
Assignment of Assignor's Interest
May 31, 2016
From: GALVIN, BRIAN; MCCORD, ALAN
To: NEWVOICEMEDIA, LTD.
Reel/Frame 038754/0042 →
Change of Address
Jan 4, 2017
From: NEW VOICE MEDIA, LTD.
To: NEW VOICE MEDIA, LTD.
Reel/Frame 041249/0408 →
Security Interest
Dec 21, 2017
From: NEWVOICEMEDIA LIMITED
To: SILICON VALLEY BANK
Reel/Frame 044462/0691 →
Corrective Assignment to Correct the Receiving Party Name Previously Recorded at Reel: 026223 Frame: 0890. Assignor(S) Hereby Confirms the Assignment.
Feb 26, 2018
From: PICKERING, RICHARD B.; MOUSSALLI, JOSEPH; UNITT, ASHLEY
To: NEWVOICEMEDIA LTD.
Reel/Frame 045445/0865 →
Corrective Assignment to Correct the Receiving Party Previously Recorded at Reel: 038754 Frame: 0042. Assignor(S) Hereby Confirms the Assignment.
Jun 12, 2018
From: GALVIN, BRIAN; MCCORD, ALAN
To: NEWVOICEMEDIA LTD.
Reel/Frame 046364/0950 →
Assignment of Assignor's Interest
May 11, 2020
From: KERSHAW, JONATHAN; UNITT, ASHLEY; MCCORD, ALAN
To: NEWVOICEMEDIA HOUSE
Reel/Frame 052630/0253 →
Corrective Assignment to Correct the Assignee's Name Previously Recorded at Reel: 052630 Frame: 0253. Assignor(S) Hereby Confirms the Assignment .
Jun 12, 2020
From: KERSHAW, JONATHAN; UNITT, ASHLEY; MCCORD, ALAN
To: NEWVOICEMEDIA LTD.
Reel/Frame 053932/0819 →
Assignment of Assignor's Interest
Jul 13, 2020
From: MCCORD, ALAN; UNITT, ASHLEY; GALVIN, BRIAN
To: NEWVOICEMEDIA LTD.
Reel/Frame 053185/0560 →
Assignment of Assignor's Interest
Jul 13, 2020
From: MCCORD, ALAN
To: NEWVOICEMEDIA LTD.
Reel/Frame 053185/0477 →
Assignment of Assignor's Interest
Jul 13, 2020
From: MCCORD, ALAN; CARSON, ANDREW; ARDELEAN, SELMA; FELLOWES, MARK
To: NEWVOICEMEDIA LTD.
Reel/Frame 053185/0859 →
Assignment of Assignor's Interest
Feb 3, 2021
From: UNITT, ASHLEY
To: NEWVOICEMEDIA LTD.
Reel/Frame 055138/0335 →
Assignment of Assignor's Interest
Aug 10, 2021
From: UNITT, ASHLEY; GALVIN, BRIAN
To: NEWVOICEMEDIA LTD.
Reel/Frame 057144/0810 →