Patent Assignment
Reel/Frame 061850/0397
Security Interest
Recorded: 2022-11-22
Pages: 8
Assignor
ZENDESK, INC.
Executed: 2022-11-22
Assignee
OWL ROCK CAPITAL CORPORATION, AS COLLATERAL AGENT
399 PARK AVENUE, 38TH FLOOR, NEW YORK, NEW YORK, 10022
Covered Properties
(34)
Weight-Based Stemming for Improving Search Quality
Techniques for Customer Relationship Management
Suggestive Input Systems, Methods and Applications for Data Rule Creation
Techniques for Customer Relationship Management
Using an Integration Service to Facilitate Interactions Between Software Systems
Article-Suggestion System for Automatically Resolving Customer-Service Requests
Rate-Limiting Api Calls for an Account in a Customer-Relationship-Management System Based on Predicted Abusive Behavior
Facilitating Communications Between Virtual Private Clouds Hosted by Different Cloud Providers
Automated System for Proposing Help Center Articles to Be Written to Facilitate Resolving Customer-Service Requests
Middleware Pipeline That Provides Access to External Servers to Facilitate Customer-Support Conversations
Patent:
11,070,671 →
Application:
15/930,335 →
Handing Off Customer-Support Conversations Between a Human Agent and a Bot Without Requiring Code Changes
Patent:
11,146,512 →
Application:
15/930,339 →
Facilitating Request Authentication at a Network Edge Device
Automatically Clustering Customer-Support Requests to Form Customer-Support Topics
Semi-Supervised, Deep-Learning Approach for Removing Irrelevant Sentences from Text in a Customer-Support System
Web Widget That Facilitates Telephone Calls with Customer-Support Agents and Other Customer-Support Services
Using an Inverse Cumulative Histogram to Efficiently Analyze Web Service Request Latencies
Patent:
10,841,190 →
Application:
16/779,058 →
Encoding Conversational State and Semantics in a Dialogue Tree to Facilitate Automated Customer-Support Conversations
Application:
16/818,852 →
Publication:
US 2021/0287260
Automatically Suggesting Macros to Help Agents Process Tickets in an Online Customer-Support System
Application:
16/854,651 →
Publication:
US 2021/0326896
Maintaining Status Information for Customer-Support Agents Across Multiple Channels
Application:
16/927,698 →
Publication:
US 2022/0012673
Providing Fast Trigger Matching to Support Business Rules That Modify Customer-Support Tickets
Facilitating Quick Evaluation of Trigger Conditions for Business Rules That Modify Customer Support Tickets
Web Widget That Facilitates Telephone Calls with Customer-Support Agents and Other Customer-Support Services
Comparing the Performance of Multiple Application Versions
Handing Off Customer-Support Conversations Between a Human Agent and a Bot Without Requiring Code Changes
Split Triggers for Executing Computer Operations
Conserving Computer Resources Through Query Termination
Application:
17/505,168 →
Publication:
US 2022/0129342
Balancing Time-Constrained Data Transformation Workflows
Application:
17/559,267 →
Publication:
US 2023/0195743
Web Widget That Facilitates Telephone Calls with Customer-Support Agents and Other Customer-Support Services
Predicting a Set of Fitted Knowledge Elements
Application:
17/742,307 →
Publication:
US 2022/0391714
Scheduling Automated Workflows to Conserve Computing Resources
Application:
17/823,755 →
Publication:
US 2024/0070679
Operating a Distributed Worker Pool to Conserve Computing Resources
Providing Fast Trigger Matching to Support Business Rules That Modify Customer-Support Tickets
Display Screen with a Graphical User Interface
Patent:
1,084,005 →
Application:
29/734,114 →
Dense Template Retrieval for Customer Support
Application:
63/253,491 →
Related Assignments
(19)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Mar 11, 2013
From: YAN, STEVEN KAI-MAN; MCDERMOTT, ADRIAN PETER; CHACKO, SHAJITH; HSU, HENRY
To: ZENDESK, INC.
Reel/Frame 029965/0165 →
Assignment of Assignor's Interest
Jan 10, 2014
From: WILL, STEFAN; GRENIER, PIERRE C.
To: ZENDESK, INC.
Reel/Frame 031941/0435 →
Assignment of Assignor's Interest
Apr 4, 2014
From: GUERRERO, MAURIO LEON; YAN, STEVEN KAI-MAN; HADJIHABIB, AMIR; RUPPEL, KURT
To: ZENDESK, INC.
Reel/Frame 032606/0726 →
Assignment of Assignor's Interest
Dec 10, 2015
From: YAN, STEVEN KAI-MAN, MR; MCDERMOTT, ADRIAN PETER, MR; THENGUMOOTTIL, SHAJITH CHACKO, MR; HSU, HENRY, MR
To: ZENDESK, INC.
Reel/Frame 037257/0353 →
Assignment of Assignor's Interest
Jun 3, 2016
From: SMEDBERG, MICHAEL ERIK; HEGDE, ASHWIN; CHAN, LOUIS J.; SHAY, JARED W.
To: ZENDESK, INC.
Reel/Frame 038802/0851 →
Assignment of Assignor's Interest
Jun 7, 2017
From: HAUSLER, CHRISTOPHER J.; MORTIMER, MICHAEL G.; PELLETIER, THOMAS; GRIFFIOEN, ARWEN TWINKLE E.
To: ZENDESK, INC.
Reel/Frame 042636/0763 →
Assignment of Assignor's Interest
Nov 1, 2017
From: CHOPRA, VIVEK; VEERARAGHAVAN, SRIKANTH; GRIFFIOEN, ARWEN TWINKLE E.; SUN, HAO
To: ZENDESK, INC.
Reel/Frame 044011/0356 →
Assignment of Assignor's Interest
Nov 14, 2017
From: DE LUCA, VICENTE
To: ZENDESK, INC.
Reel/Frame 044123/0545 →
Assignment of Assignor's Interest
Apr 18, 2018
From: HAUSLER, CHRISTOPHER J.; MORTIMER, MICHAEL G.; CHEAH, SOON-EE; ZHU, SHI YU
To: ZENDESK, INC.
Reel/Frame 045573/0811 →
Assignment of Assignor's Interest
Jan 31, 2019
From: CHEAH, SOON-EE; TRAN-CONG, AI-LIEN
To: ZENDESK, INC.
Reel/Frame 048203/0570 →
Assignment of Assignor's Interest
Apr 17, 2019
From: DINH, ANH T.; CHU, WEI; GRADIE, PAUL E.
To: ZENDESK, INC.
Reel/Frame 048914/0967 →
Assignment of Assignor's Interest
Sep 17, 2019
From: MCGAUGHEY, BARRY; MIKHAYLOV, ANATOLY; THIESEN, NATHAN P.; CAHILL, GERARD J.
To: ZENDESK, INC.
Reel/Frame 050405/0713 →
Assignment of Assignor's Interest
Nov 11, 2019
From: KENNEDY, RYAN C.; HARTWIG, ERIK O.; WATERS, IAN R.; BALCANASU, ANDREI
To: ZENDESK, INC.
Reel/Frame 050970/0474 →
Assignment of Assignor's Interest
Feb 25, 2020
From: MOYER, FREDERICK CLARK
To: ZENDESK, INC.
Reel/Frame 051925/0192 →
Assignment of Assignor's Interest
Mar 31, 2020
From: CHEAH, SOON-EE; MA, DANA
To: ZENDESK, INC.
Reel/Frame 052272/0777 →
Assignment of Assignor's Interest
Jun 11, 2020
From: GOZZO, MICHAEL; LAVERS, ANDREW; JOYAL, JEAN-PHILIPPE J.; SPENSIERI, MICHAEL J.
To: ZENDESK, INC.
Reel/Frame 052908/0072 →
Assignment of Assignor's Interest
Jul 31, 2020
From: O'CARROLL, ELAINE; HERRERO, ALBERTO GREGORIS; BROUWER, ANNE H.A.; AKDUGAN, VOLKAN
To: ZENDESK, INC.
Reel/Frame 053368/0831 →
Assignment of Assignor's Interest
Aug 11, 2020
From: GOZZO, MICHAEL; LAVERS, ANDREW; JOYAL, JEAN-PHILIPPE J.; SPENSIERI, MICHAEL J.
To: ZENDESK, INC.
Reel/Frame 053461/0125 →
Assignment of Assignor's Interest
May 17, 2021
From: TRAN-CONG, AI-LIEN; DINH, ANH THIEN; OLDING, STEPHANIE C.; HAUSLER, CHRISTOPHER J.
To: ZENDESK, INC.
Reel/Frame 056258/0904 →