SCHEDULING AUTOMATED WORKFLOWS TO CONSERVE COMPUTING RESOURCES
Systems and methods are provided for scheduling an automation (e.g., an automated workflow) to execute against a specified set of data (e.g., a customer support ticket) based on when time-based conditions within the automation will (or will likely) be true or satisfied with regard to the ticket. The automation's time-based conditions are represented by one or more functions designed to yield, when executed against a given ticket, a time interval during which those conditions will (or will likely) be true for that ticket. When a function produces a valid time interval, the corresponding automation is scheduled to run against the ticket during the interval. The functions may be quickly executed each time a ticket is modified (or created) because they may be created in assembly language or a native language of the computing platform that executes them.
1 . A method, comprising:
identifying one or more paths of execution of an automation configured to execute against datasets;
for each path that comprises at least one time-based condition, defining a corresponding function to calculate a time interval during which the at least one time-based condition will be satisfied; and
when a dataset is modified, executing one or more functions against the modified dataset to attempt to identify, for each corresponding path, a time interval during which the time-based conditions of the corresponding path will be satisfied.
2 . The method of claim 1 , further comprising, when a time interval is identified during which the time-based conditions of a path of the automation will be satisfied:
scheduling evaluation of the automation against the modified dataset for a time during the time interval; and
evaluating the automation against the modified dataset at the scheduled time.
3 . The method of claim 2 , wherein:
scheduling evaluation of the automation comprises configuring a timer to fire an event at the scheduled time;
firing the event at the scheduled time includes emitting an event identifying the automation and the modified dataset; and
a consumer of the event performs said evaluation of the automation against the modified dataset.
4 . The method of claim 1 , wherein each function comprises:
for each of the at least one time-based conditions, first program code for retrieving from the modified dataset a time value associated with the time-based condition; and
second program code for identifying the time interval during which the at least one time-based condition will be satisfied;
wherein each time-based condition is associated with a parameter of the dataset that has a time-based value.
5 . The method of claim 1 , wherein the automation comprises:
the at least one time-based condition of each of the one or more paths of execution; and
one or more actions to execute when at least one of the one or more paths of execution successfully execute.
6 . The method of claim 5 , wherein each automation further comprises:
one or more non-time-based conditions.
7 . The method of claim 5 , wherein each automation further comprises:
a critical non-time-based condition that is common to each of the one or more paths of execution.
8 . The method of claim 1 , wherein a time-based condition is a condition that requires a comparison between the current time and a time-based value of a parameter of a dataset.
9 . The method of claim 1 , wherein the datasets are customer support tickets.
10 . A non-transitory computer-readable medium storing instructions that, when executed by a processor, cause the processor to perform a method comprising:
identifying one or more paths of execution of an automation configured to execute against datasets;
for each path that comprises at least one time-based condition, defining a corresponding function to calculate a time interval during which the at least one time-based condition will be satisfied; and
when a dataset is modified, executing one or more functions against the modified dataset to attempt to identify, for each corresponding path, a time interval during which the time-based conditions of the corresponding path will be satisfied.
11 . The non-transitory computer-readable medium of claim 10 , wherein the method further comprises, when a time interval is identified during which the time-based conditions of a path of the automation will be satisfied:
scheduling evaluation of the automation against the modified dataset for a time during the time interval; and
evaluating the automation against the modified dataset at the scheduled time.
12 . The non-transitory computer-readable medium of claim 11 , wherein:
scheduling evaluation of the automation comprises configuring a timer to fire an event at the scheduled time;
firing the event at the scheduled time includes emitting an event identifying the automation and the modified dataset; and
a consumer of the event performs said evaluation of the automation against the modified dataset.
13 . The non-transitory computer-readable medium of claim 10 , wherein each function comprises:
for each of the at least one time-based conditions, first program code for retrieving from the modified dataset a time value associated with the time-based condition; and
second program code for identifying the time interval during which the at least one time-based condition will be satisfied;
wherein each time-based condition is associated with a parameter of the dataset that has a time-based value.
14 . The non-transitory computer-readable medium of claim 10 , wherein the automation comprises:
the at least one time-based condition of each of the one or more paths of execution; and
one or more actions to execute when at least one of the one or more paths of execution successfully execute.
15 . The non-transitory computer-readable medium of claim 14 , wherein each automation further comprises:
one or more non-time-based conditions.
16 . The non-transitory computer-readable medium of claim 14 , wherein each automation further comprises:
a critical non-time-based condition that is common to each of the one or more paths of execution.
17 . The non-transitory computer-readable medium of claim 10 , wherein a time-based condition is a condition that requires a comparison between the current time and a time-based value of a parameter of a dataset.
18 . The non-transitory computer-readable medium of claim 10 , wherein the datasets are customer support tickets.
19 . A customer support system, comprising:
a ticket repository storing customer support tickets;
an automation repository storing automations to execute against customer support tickets stored in the ticket repository; and
a controller comprising one or more processors and memory storing instructions that, when executed by the one or more processors, cause the controller to:
identify one or more paths of execution of an automation configured to execute against datasets;
for each path that comprises at least one time-based condition, define a corresponding function to calculate a time interval during which the at least one time-based condition will be satisfied; and
when a dataset is modified, execute one or more functions against the modified dataset to attempt to identify, for each corresponding path, a time interval during which the time-based conditions of the corresponding path will be satisfied.
20 . The system of claim 19 , wherein the memory further stores instructions that, when executed by the one or more processors, further cause the controller to, when a time interval is identified during which the time-based conditions of a path of the automation will be satisfied:
schedule evaluation of the automation against the modified dataset for a time during the time interval; and
evaluate the automation against the modified dataset at the scheduled time.
21 . The system of claim 20 , wherein:
scheduling evaluation of the automation comprises configuring a timer to fire an event at the scheduled time;
firing the event at the scheduled time includes emitting an event identifying the automation and the modified dataset; and
a consumer of the event performs said evaluation of the automation against the modified dataset.
22 . The system of claim 19 , wherein each function comprises:
for each of the at least one time-based conditions, first program code for retrieving from the modified dataset a time value associated with the time-based condition; and
second program code for identifying the time interval during which the at least one time-based condition will be satisfied;
wherein each time-based condition is associated with a parameter of the dataset that has a time-based value.
23 . The system of claim 19 , wherein the automation comprises:
the at least one time-based condition of each of the one or more paths of execution; and
one or more actions to execute when at least one of the one or more paths of execution successfully execute.
24 . The system of claim 23 , wherein each automation further comprises:
one or more non-time-based conditions.
25 . The system of claim 23 , wherein each automation further comprises:
a critical non-time-based condition that is common to each of the one or more paths of execution.
26 . The system of claim 19 , wherein a time-based condition is a condition that requires a comparison between the current time and a time-based value of a parameter of a dataset.
27 . The system of claim 19 , wherein the datasets are customer support tickets.