Patent Assignment
Reel/Frame 064367/0879
Security Agreement
Recorded: 2023-07-24
Received: 2023-07-24
Pages: 11
Assignor
GENESYS CLOUD SERVICES, INC.
Executed: 2023-07-24
Assignee
BANK OF AMERICA, N.A., AS COLLATERAL AGENT
900 W TRADE ST., NC1-026-06-09 - MAC LEGAL, CHARLOTTE, NC, 28255, UNITED STATES
Covered Properties
(43)
Systems and Methods Relating to Estimating Lift in Target Metrics of Contact Centers
Application:
18/129,175 →
Systems and Methods Relating to Generating Simulated Interactions for Training Contact Center Agents
Application:
18/129,192 →
Systems and Methods Relating to a Contact Center Media Services
Application:
18/121,213 →
Systems and Methods for Synchronizing Agent Staffing and Customer Call Volume in Contact Centers
Application:
18/121,237 →
Systems and Methods Relating to Generating Simulated Interactions for Training Contact Center Agents
Application:
63/446,094 →
Escalation Management and Journey Mining
Application:
17/979,191 →
Systems and Methods Relating to Evaluating and Measuring an Experience Using an Experience Index
Application:
17/890,952 →
System and Method for Improvements to Pre-Processing of Data for Forecasting
Application:
17/880,452 →
Systems and Methods for Facilitating Customer-Initiated Interactions with Contact Centers via Multimedia Customer Input
Application:
17/876,753 →
Technologies for Asynchronously Restoring an Incomplete Co-Browse Session
Application:
17/874,887 →
Technologies for Self-Learning Actions for an Automated Co-Browse Session
Application:
17/874,944 →
Systems and Methods Relating to Artificial Intelligence Long-Tail Growth Through Gig Customer Service Leverage
Application:
17/742,090 →
Systems and Methods Relating to Predictive Routing and Occupancy Balancing
Application:
17/740,061 →
Systems and Methods Relating to Mining Topics in Conversations
Application:
17/708,679 →
System and Method for Multimedia Contact Center Interactions via an Audiovisual Asynchronous Channel
Application:
17/695,348 →
Global Confidence Classifier for Information Retrieval in Contact Centers
Application:
17/564,783 →
Technologies for Automated Process Discovery in Contact Center Systems
Application:
17/565,230 →
Real-Time Agent Assist
Application:
17/564,708 →
Systems and Methods Related to Applied Anomaly Detection and Contact Center Computing Environments
Application:
17/557,580 →
Systems and Methods Relating to Knowledge Distillation in Natural Language Processing Models
Application:
17/557,219 →
Systems and Methods Relating to Knowledge Distillation in Natural Language Processing Models
Application:
17/557,245 →
Systems and Methods Relating to Managing Cross-Channel Interactions in Contact Centers
Application:
17/551,892 →
Systems and Methods Relating to Managing Customer Wait Times in Contact Centers
Application:
17/551,844 →
Method and System for Robust Wait Time Estimation in a Multi-Skilled Contact Center with Abandonment
Application:
17/545,191 →
Technologies for Incorporating an Augmented Voice Communication into a Communication Routing Configuration
Application:
17/545,122 →
Method and System for Unsupervised Discovery of Unigrams in Speech Recognition Systems
Application:
17/520,816 →
System and Method for Providing Personalized Context
Application:
17/519,328 →
Systems and Methods for Data Classification
Application:
17/373,810 →
Cumulative Average Spectral Entropy Analysis for Tone and Speech Classification
Application:
17/363,647 →
Systems and Methods Relating to Neural Network-Based Api Request Pattern Analysis for Real-Time Insider Threat Detection
Application:
17/360,198 →
Dynamic Prioritization of Collaboration Between Human and Virtual Agents
Application:
17/348,225 →
System and Method of Automatic Topic Detection in Text
Application:
17/318,524 →
Systems and Methods for Automatic Extraction of Classification Training Data
Application:
17/144,264 →
Systems and Methods for Conducting an Automated Dialogue
Application:
17/137,671 →
Confidence Classifier Within Context of Intent Classification
Application:
17/135,114 →
Technologies for Transforming a Data Display
Application:
17/129,129 →
Systems and Methods for Automatic Extraction of Classification Training Data
Application:
17/125,120 →
Technologies for Blockchain-Based Data Transparency and Authentication
Application:
17/029,846 →
Technologies for Conducting a Data Transaction Between Enterprises Using a Permissioned Blockchain Infrastructure
Application:
17/029,824 →
Technologies for Providing Prediction-as-a-Service Through Intelligent Blockchain Smart Contracts
Application:
17/029,880 →
Technologies for Conducting a Data Transaction Between Enterprises Using a Permissioned Blockchain Infrastructure and an Oracle System
Application:
17/029,834 →
Technologies for Data Bidding and Negotiating in an Enterprise System Using a Permissioned Blockchain Infrastructure
Application:
17/029,869 →
Blockchain-Based Technologies for Hyper-Personalized Interactions Across Enterprises
Application:
17/029,863 →