Patent Assignment
Reel/Frame 066737/0047
Merger and Change of Name
Recorded: 2024-03-12
Pages: 6
Assignors
FIRSTPOINT CONTACT TECHNOLOGIES, LLC
Executed: 2010-11-22
ASPECT SOFTWARE, INC.
Executed: 2010-11-22
Assignee
ASPECT SOFTWARE, INC.
6 TECHNOLOGY PARK DRIVE, WESTFORD, MASSACHUSETTS, 01886
Covered Properties
(28)
Secure Customer Communication Method and System
Method and Apparatus for Dynamic Voip Phone Protocol Selection
System and Method for Minimizing Queue Callback Faults
Method of Providing a Screen-Pop via Sip
Universal Agent Log-in Using a Sip Registrar
System and Method for Voice and Data Convergence
System and method for bulk data messaging
Peer to Peer Application Processor
Method of routing calls from a contact center
Method of Providing Status Information Within an Acd
Method of Collecting Communication System Information
Call Tracking Using Sip Presence Mechanism
Instant Message Contact Router
Method and Apparatus for Internet Protocol Transaction Routing
Method of Tracking E-Mail Handling by a Remote Agent of an Automatic Contact Distributor
Tcp/Ip Transport Interface for Isdn Telephone
Greetings and Announcements for a Multimedia Ip Communication System
Discrete Choice Method of Reporting and Predicting Multiple Transaction Types
Contact Center System Independent of Line Key Status or Current Agent Activity/State
Automatic Generation of Mixed Media Messages
Method for Detecting Availability of Non-Traditional Agent
Contact Center Business Modeler
Business Rule Web Service
Method of Providing Fault Tolerance in a Sip Based Contact Handling Environment
Contact Center Conferencing of E-Mail Message
Sip Acd Multi-Tenant Mechanism That Facilitates Multiple Levels of Partitions or Tenants
Enterprise-Wide Occupancy Based Routing
Skill Based Chat Function in a Communication System
Patent:
43,205 →
Application:
11/484,829 →
Related Assignments
(16)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Nov 20, 2014
From: JPMORGAN CHASE BANK, N.A.
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 034281/0548 →
Release of Security Interest
Jun 14, 2016
From: U.S. BANK NATIONAL ASSOCIATION
To: ASPECT SOFTWARE, INC.
Reel/Frame 039012/0311 →
Release of Security Interest
Jun 14, 2016
From: WILMINGTON TRUST, NATIONAL ASSOCIATION
To: ASPECT SOFTWARE, INC.
Reel/Frame 039013/0015 →
Security Interest
Jun 16, 2016
From: ASPECT SOFTWARE PARENT, INC.; ASPECT SOFTWARE, INC.; DAVOX INTERNATIONAL HOLDINGS LLC; VOICEOBJECTS HOLDINGS INC.
To: WILMINGTON TRUST, NATIONAL ASSOCIATION
Reel/Frame 039052/0356 →
First Lien Patent Security Agreement
May 6, 2021
From: NOBLE SYSTEMS CORPORATION; ASPECT SOFTWARE, INC.
To: JEFFERIES FINANCE LLC
Reel/Frame 057261/0093 →
Second Lien Patent Security Agreement
May 6, 2021
From: NOBLE SYSTEMS CORPORATION; ASPECT SOFTWARE, INC.
To: JEFFERIES FINANCE LLC
Reel/Frame 057674/0664 →
Release of Security Interest
Jun 4, 2021
From: WILMINGTON TRUST, NATIONAL ASSOCIATION
To: ASPECT SOFTWARE PARENT, INC.; ASPECT SOFTWARE, INC.; DAVOX INTERNATIONAL HOLDINGS LLC; VOICEOBJECTS HOLDINGS INC.
Reel/Frame 057254/0363 →
Change of Name
Mar 12, 2024
From: ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC
To: FIRSTPOINT CONTACT TECHNOLOGIES, LLC
Reel/Frame 066798/0363 →
Change of Name
Mar 12, 2024
From: ASPECT SOFTWARE, INC.
To: ALVARIA, INC.
Reel/Frame 066801/0607 →
Assignment of Assignor's Interest
Mar 20, 2024
From: ALVARIA INC.
To: ALVARIA CAYMAN (CX)
Reel/Frame 066850/0285 →
Patent Security Agreement
Mar 20, 2024
From: ALVARIA CAYMAN (WEM); ALVARIA CAYMAN (CXIP)
To: JEFFERIES FINANCE LLC
Reel/Frame 066850/0334 →
Release of Security Interest
Mar 20, 2024
From: JEFFRIES FINANCE LLC
To: ALVARIA, INC.; NOBLE SYSTEMS, LLC
Reel/Frame 066850/0384 →
Release of Security Interest
Mar 20, 2024
From: JEFFRIES FINANCE LLC
To: ALVARIA, INC.; NOBLE SYSTEMS, LLC
Reel/Frame 066850/0428 →
Release of Security Interest
Oct 27, 2025
From: JEFFERIES FINANCE LLC, AS COLLATERAL AGENT
To: ALVARIA CAYMAN (WEM); ALVARIA CAYMAN (CXIP)
Reel/Frame 073360/0209 →
Assignment
Oct 27, 2025
From: ALVARIA CAYMAN (WEM); ALVARIA CAYMAN (CXIP); NOBLE SYSTEMS, LLC
To: ALVARIA, INC.
Reel/Frame 073360/0481 →
Security Interest
Oct 27, 2025
From: ALVARIA, INC.
To: JEFFERIES FINANCE LLC, AS COLLATERAL AGENT
Reel/Frame 073360/0564 →