Patent Assignment
Reel/Frame 066801/0732
CHANGE OF NAME
Recorded: 2024-03-12
Received: 2024-03-12
Pages: 11
Assignor
ASPECT SOFTWARE, INC.
Executed: 2021-05-28
Assignee
ALVARIA, INC.
211 PERIMETER CENTER PARKWAY NE, SUITE 200, ATLANTA, GA, 30346, UNITED STATES
Covered Applications
(25)
METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE
App. No. 10/831,993
→
SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME
App. No. 10/788,231
→
IP ACD USING BUFFER SERVER
App. No. 10/761,012
→
IP ACD USING SIP FORMAT
App. No. 10/760,577
→
MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
App. No. 10/675,316
→
DATA SESSION NOTIFICATION MEANS AND METHOD
App. No. 10/675,371
→
CONTACT MANIPULATON AND RETRIEVAL SYSTEM
App. No. 10/673,776
→
AGENT REGISTRATION AND BIDDING SYSTEM
App. No. 10/616,016
→
SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
App. No. 10/442,000
→
CONTACT IDENTIFIER FOR MESSAGE TYPES
App. No. 10/320,002
→
SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM
App. No. 10/306,544
→
GUI FOR ORGANIZATIONAL ENVIRONMENT
App. No. 10/285,868
→
WEB ASSISTANT
App. No. 10/278,367
→
MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM
App. No. 10/253,094
→
INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD
App. No. 10/235,751
→
METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
App. No. 10/214,674
→
SEARCH AGENT FOR SEARCHING THE INTERNET
App. No. 10/103,479
→
TRANSACTION OUTCOME STATE MAPPING
App. No. 10/099,784
→
COMBINED CALLER AND AGENT ENDPOINT MANAGER
App. No. 10/044,868
→
METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION
App. No. 10/037,998
→
MULTI-PROTOCOL AGENT TELEPHONE SYSTEM
App. No. 09/997,912
→
METHOD AND SYSTEM FOR DATA FIELD REUSE
App. No. 09/997,754
→
APPARATUS AND METHOD OF MAINTAINING AND IMPROVING AGENT PERFORMANCE
App. No. 09/941,046
→
SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS
App. No. 09/918,902
→
SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY
App. No. 09/902,205
→