Granted Patent
Utility
US 7,236,583
· Confirmation No. 2721
SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2024-03-20 | OATH |
Oath or Declaration filed | 44 | View | |
| 2024-03-20 | OATH |
Oath or Declaration filed | 44 | View | |
| 2007-06-06 | ISSUE.NTF |
Issue Notification | 1 | View | |
| 2007-05-17 | IFEE |
Issue Fee Payment (PTO-85B) | 1 | View | |
| 2007-05-17 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2007-05-17 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2007-03-22 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 3 | View | |
| 2007-03-22 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 3 | View | |
| 2007-03-22 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2007-03-22 | 892 |
List of references cited by examiner | 1 | View | |
| 2007-03-22 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 1 | View | |
| 2007-03-22 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2007-03-22 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2007-03-14 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2007-03-12 | SRNT |
Examiner's search strategy and results | 3 | View | |
| 2006-09-25 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 5 | View | |
| 2004-12-20 | C.AD |
Change of Address | 1 | View | |
| 2004-10-29 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2004-10-29 | FOR |
Foreign Reference | 12 | View | |
| 2004-10-29 | FOR |
Foreign Reference | 14 | View | |
| 2003-08-15 | OATH |
Oath or Declaration filed | 3 | View | |
| 2003-08-15 | LET. |
Miscellaneous Incoming Letter | 2 | View | |
| 2003-08-15 | DRW |
Drawings-only black and white line drawings | 3 | View | |
| 2003-07-31 | PEFN |
Pre-Exam Formalities Notice | 1 | View | |
| 2003-06-20 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2003-05-20 | TRNA |
Transmittal of New Application | 4 | View | |
| 2003-05-20 | ADS |
Application Data Sheet | 3 | View | |
| 2003-05-20 | SPEC |
Specification | 18 | View | |
| 2003-05-20 | CLM |
Claims | 6 | View | |
| 2003-05-20 | ABST |
Abstract | 1 | View | |
| 2003-05-20 | DRW |
Drawings-only black and white line drawings | 3 | View | |
| 2003-05-20 | OATH |
Oath or Declaration filed | 3 | View | |
| 2003-05-20 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2003-05-20 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2003-05-20 | WFEE |
Fee Worksheet (SB06) | 1 | View |
Inventors
Robert P. Beckstrom
Bolingbrook, IL
Eric James
Elgin, IL
Attorneys & Agents of Record
Classification
USPC
379/265.1
H04M3/5232
H04M3/5234
H04M3/5238
Prosecution
- Examiner
- BUI, BING Q
- Art Unit
- 2614
- Customer No.
- 24628
- Docket No.
- 6065-88616
- Confirmation No.
- 2721
Publication
- Pub. No.
- US20040234066A1
- Pub. Date
- 2004-11-25
Patent Term Adjustment
0days
No related applications found.
RELEASE OF SECURITY INTEREST
Recorded 2025-10-27
ASSIGNMENT
Recorded 2025-10-27
PATENT SECURITY AGREEMENT
Recorded 2024-03-20
from
JEFFRIES FINANCE LLC
RELEASE OF SECURITY INTEREST
Recorded 2024-03-20
from
JEFFRIES FINANCE LLC
RELEASE OF SECURITY INTEREST
Recorded 2024-03-20
MERGER AND CHANGE OF NAME
Recorded 2024-03-12
ASPECT SOFTWARE PARENT, INC.,
ASPECT SOFTWARE, INC.,
DAVOX INTERNATIONAL HOLDINGS LLC,
VOICEOBJECTS HOLDINGS INC.,
VOXEO PLAZA TEN, LLC
RELEASE OF SECURITY INTEREST
Recorded 2021-06-04
FIRST LIEN PATENT SECURITY AGREEMENT
Recorded 2021-05-06
SECOND LIEN PATENT SECURITY AGREEMENT
Recorded 2021-05-06
from
ASPECT SOFTWARE PARENT, INC.,
ASPECT SOFTWARE, INC.,
DAVOX INTERNATIONAL HOLDINGS LLC,
VOICEOBJECTS HOLDINGS INC.,
VOXEO PLAZA TEN, LLC
SECURITY INTEREST
Recorded 2016-06-16
RELEASE OF SECURITY INTEREST
Recorded 2016-06-14
RELEASE OF SECURITY INTEREST
Recorded 2016-06-14
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2014-11-20
SECURITY INTEREST
Recorded 2010-06-29
ASPECT COMMUNICATIONS CORPORATION,
ASPECT SOFTWARE, INC.,
FIRSTPOINT CONTACT TECHNOLOGIES, LLC,
ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.
RELEASE OF SECURITY INTEREST
Recorded 2010-06-08
ASPECT COMMUNICATIONS CORPORATION,
ASPECT SOFTWARE, INC.,
FIRSTPOINT CONTACT TECHNOLOGIES, LLC,
ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.
RELEASE OF SECURITY INTEREST
Recorded 2010-06-07
from
ASPECT COMMUNICATIONS CORPORATION,
ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.,
ASPECT SOFTWARE, INC.,
FIRSTPOINT CONTACT TECHNOLOGIES. LLC
SECURITY AGREEMENT
Recorded 2008-02-05
from
ASPECT COMMUNICATIONS CORPORATION,
ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.,
ASPECT SOFTWARE, INC.,
FIRSTPOINT CONTACT TECHNOLOGIES, LLC
SECURITY AGREEMENT
Recorded 2008-02-04
SECURITY AGREEMENT
Recorded 2006-08-11
RELEASE OF SECURITY INTEREST
Recorded 2006-07-27
CHANGE OF NAME
Recorded 2006-06-22
SECURITY AGREEMENT
Recorded 2005-11-15
SECURITY INTEREST
Recorded 2005-11-02
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2004-09-01
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2003-06-20
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Quick Facts
- Patent No.
- US 7,236,583
- App. No.
- 10/442,000
- Filed
- 2003-05-20
- Granted
- 2007-06-26
- Pub. No.
- US20040234066A1
- Examiner
- BUI, BING Q
- Art Unit
- 2614
- PTA
- 0 days
External Links