Patent Assignment
Reel/Frame 015063/0064
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded: 2004-09-01
Received: 2004-09-01
Pages: 13
Assignor
ROCKWELL INTERNATIONAL CORPORATION
Executed: 2004-08-12
Assignee
ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC
300 BAUMAN COURT, WOOD DALE, IL, 60191, UNITED STATES
Covered Applications
(64)
METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE
App. No. 10/831,993
→
System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies
App. No. 10/825,570
→
SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME
App. No. 10/788,231
→
IP ACD USING BUFFER SERVER
App. No. 10/761,012
→
IP ACD USING SIP FORMAT
App. No. 10/760,577
→
MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
App. No. 10/675,316
→
DATA SESSION NOTIFICATION MEANS AND METHOD
App. No. 10/675,371
→
CONTACT MANIPULATON AND RETRIEVAL SYSTEM
App. No. 10/673,776
→
METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
App. No. 10/659,809
→
Automatic contact navigation system
App. No. 10/651,329
→
System and method for providing informative communication
App. No. 10/648,923
→
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
App. No. 10/649,539
→
Transaction time tracking and reporting system
App. No. 10/624,223
→
AGENT REGISTRATION AND BIDDING SYSTEM
App. No. 10/616,016
→
SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
App. No. 10/442,000
→
System for optimizing business rule resources
App. No. 10/403,583
→
CONTACT IDENTIFIER FOR MESSAGE TYPES
App. No. 10/320,002
→
SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM
App. No. 10/306,544
→
Virtual reality enabled transaction processing system
App. No. 10/304,873
→
PERSONALITY BASED MATCHING OF CALLERS TO AGENTS IN A COMMUNICATION SYSTEM
App. No. 10/304,872
→
System and method for predicting customer contact outcomes
App. No. 10/295,275
→
GUI FOR ORGANIZATIONAL ENVIRONMENT
App. No. 10/285,868
→
Method abandoned call rescue
App. No. 10/278,368
→
WEB ASSISTANT
App. No. 10/278,367
→
CONTACT CENTER AUTOPILOT ARCHITECTURE
App. No. 10/260,831
→
METHOD AND APPARATUS FOR DETECTING ECHO CANCELLERS
App. No. 10/261,058
→
BEST PRACTICES LEARNING FOR AGENTS IN A COMMUNICATION SYSTEM
App. No. 10/259,358
→
THIRD PARTY COACHING FOR AGENTS IN A COMMUNICATION SYSTEM
App. No. 10/259,356
→
METHOD SELECTING ACTIONS OR PHASES FOR AN AGENT BY ANALYZING CONVERSATION CONTENT AND EMOTIONAL INFLECTION
App. No. 10/259,359
→
MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM
App. No. 10/253,094
→
METHOD AND APPARATUS FOR ASSIGNING PRIORITIES BY APPLYING DYNAMICALLY-CHANGEABLE BUSINESS RULES
App. No. 10/253,120
→
INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD
App. No. 10/235,751
→
APPARATUS AND METHOD FOR PROVIDING CALLER-SPECIFIC DATA TO AGENT STATION AND FOR AUTOMATICALLY LAUNCHING CORRESPONDING APPLICATION
App. No. 10/231,623
→
Method and apparatus for inquiry resolution in a transaction processing system
App. No. 10/228,980
→
METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
App. No. 10/214,674
→
WEB CALLBACK THROUGH MULTIMEDIA DEVICES
App. No. 10/156,406
→
METHOD AND APPARATUS FOR AGENT OPTIMIZATION USING SPEECH SYNTHESIS AND RECOGNITION
App. No. 10/150,890
→
Utilization of agent idle time in a communication system
App. No. 10/118,882
→
CONTACT CENTER DATA INTEGRATION WITH ENTERPRISE APPLICATIONS
App. No. 10/114,487
→
SEARCH AGENT FOR SEARCHING THE INTERNET
App. No. 10/103,479
→
ADAPTIVE TRANSACTION GUIDANCE
App. No. 10/103,454
→
TRANSACTION OUTCOME STATE MAPPING
App. No. 10/099,784
→
CUSTOMER TOUCH-POINT SCORING SYSTEM
App. No. 10/096,235
→
Method and system for adding text data to data communication sessions
App. No. 10/093,192
→
Method and system for transacting and negotiating business over a communication network using an infomediary computer
App. No. 10/093,304
→
Intelligent interactive voice response unit
App. No. 10/090,499
→
SYSTEM AND METHOD FOR PREDICTIVE CONTACTS
App. No. 10/078,049
→
COMBINED CALLER AND AGENT ENDPOINT MANAGER
App. No. 10/044,868
→
METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION
App. No. 10/037,998
→
METHOD OF PROVIDING BACKGROUND AND VIDEO PATTERNS
App. No. 10/027,197
→
MULTI-PROTOCOL AGENT TELEPHONE SYSTEM
App. No. 09/997,912
→
METHOD AND SYSTEM FOR DATA FIELD REUSE
App. No. 09/997,754
→
METHOD AND SYSTEM FOR ROUTING TRANSACTIONS IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM BASED ON NON-VOICE DIALOG AGENT SKILL SET
App. No. 09/995,027
→
Method and apparatus for sharing customer data
App. No. 09/992,138
→
METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION IN AN AUTOMATIC CALL DISTRIBUTOR SYSTEM
App. No. 10/008,175
→
METHOD OF OPTIMIZING CALL CENTER RESOURCES BASED UPON STATISTICS
App. No. 09/992,367
→
METHOD OF DELIVERING ENTERPRISE DATA THROUGH A CALL CENTER
App. No. 10/011,578
→
STREAMING ANNOUNCEMENTS TO AGENTS OF AN ACD
App. No. 09/966,688
→
CONTACT CENTER AUTOPILOT ALGORITHMS
App. No. 09/961,875
→
APPARATUS AND METHOD OF MAINTAINING AND IMPROVING AGENT PERFORMANCE
App. No. 09/941,046
→
SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS
App. No. 09/918,902
→
SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY
App. No. 09/902,205
→
MULTI-SITE RESPONSIBILITY-BASED ROUTING
App. No. 09/879,423
→
PACKET PRIORITIZING VOICE OVER PACKET NETWORK PHONE AND SYSTEM
App. No. 09/846,544
→