IP Library › Assignment 016784/0838
Patent Assignment
Reel/Frame 016784/0838

Security Agreement

Recorded: 2005-11-15 Received: 2005-11-16 Pages: 35
Assignor
Assignee
D.B. ZWIRN FINANCE, LLC, AS ADMINISTRATIVE AGENT
745 FIFTH AVENUE, 18TH FLOOR, NEW YORK, NY, 10151, UNITED STATES
Covered Properties (65)
Method and Apparatus for Processing Customer Contacts Using a State Machine
Application: 10/831,993 →
System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies
Application: 10/825,570 →
Session to Track Actual E-Mail Handling Time
Application: 10/788,231 →
Ip Acd Using Buffer Server
Application: 10/761,012 →
Ip Acd Using Sip Format
Application: 10/760,577 →
Multi-Media Transactions Presentation Based on User Physical Characteristics
Application: 10/675,316 →
Data Session Notification Means and Method
Application: 10/675,371 →
Contact Manipulaton and Retrieval System
Application: 10/673,776 →
Method and System for Establishing Voice Communications Using a Computer Network
Application: 10/659,809 →
Automatic contact navigation system
Application: 10/651,329 →
System and method for providing informative communication
Application: 10/648,923 →
Skill Based Chat Function in a Communication System
Application: 10/649,539 →
Transaction time tracking and reporting system
Application: 10/624,223 →
Agent Registration and Bidding System
Application: 10/616,016 →
System and Method for Optimizing Call Routing to an Agent
Application: 10/442,000 →
System for optimizing business rule resources
Application: 10/403,583 →
Contact Identifier for Message Types
Application: 10/320,002 →
System and Method for Recording Incoming Calls on Demand in a Transaction Processing System
Application: 10/306,544 →
Personality Based Matching of Callers to Agents in a Communication System
Application: 10/304,872 →
Virtual reality enabled transaction processing system
Application: 10/304,873 →
System and method for predicting customer contact outcomes
Application: 10/295,275 →
Gui for Organizational Environment
Application: 10/285,868 →
Method abandoned call rescue
Application: 10/278,368 →
Web Assistant
Application: 10/278,367 →
Method and Apparatus for Detecting Echo Cancellers
Application: 10/261,058 →
Contact Center Autopilot Architecture
Application: 10/260,831 →
Method Selecting Actions or Phases for an Agent by Analyzing Conversation Content and Emotional Inflection
Application: 10/259,359 →
Best Practices Learning for Agents in a Communication System
Application: 10/259,358 →
Third Party Coaching for Agents in a Communication System
Application: 10/259,356 →
Media Translator for Transaction Processing System
Application: 10/253,094 →
Method and Apparatus for Assigning Priorities by Applying Dynamically-Changeable Business Rules
Application: 10/253,120 →
Internet Architecture for Software Based Acd
Application: 10/235,751 →
Apparatus and Method for Providing Caller-Specific Data to Agent Station and for Automatically Launching Corresponding Application
Application: 10/231,623 →
Method and apparatus for inquiry resolution in a transaction processing system
Application: 10/228,980 →
Method and Apparatus for Determining a Real Time Average Speed of Answer in an Automatic Call Distribution System
Application: 10/214,674 →
Web Callback Through Multimedia Devices
Application: 10/156,406 →
Method and Apparatus for Agent Optimization Using Speech Synthesis and Recognition
Application: 10/150,890 →
Utilization of agent idle time in a communication system
Application: 10/118,882 →
Contact Center Data Integration with Enterprise Applications
Application: 10/114,487 →
Search Agent for Searching the Internet
Application: 10/103,479 →
Adaptive Transaction Guidance
Application: 10/103,454 →
Transaction Outcome State Mapping
Application: 10/099,784 →
Customer Touch-Point Scoring System
Application: 10/096,235 →
Method and system for transacting and negotiating business over a communication network using an infomediary computer
Application: 10/093,304 →
Method and system for adding text data to data communication sessions
Application: 10/093,192 →
Intelligent interactive voice response unit
Application: 10/090,499 →
System and Method for Predictive Contacts
Application: 10/078,049 →
Combined Caller and Agent Endpoint Manager
Application: 10/044,868 →
Method of Allocating Data Communication Sessions Based Upon User Information
Application: 10/037,998 →
Method of Providing Background and Video Patterns
Application: 10/027,197 →
Method and System for Data Field Reuse
Application: 09/997,754 →
Multi-Protocol Agent Telephone System
Application: 09/997,912 →
Method and System for Routing Transactions in an Automatic Call Distribution System Based on Non-Voice Dialog Agent Skill Set
Application: 09/995,027 →
Method and apparatus for sharing customer data
Application: 09/992,138 →
Method and Apparatus for Providing Music to an Agent During Non-Voice Dialog Communication in an Automatic Call Distributor System
Application: 10/008,175 →
Method of Optimizing Call Center Resources Based Upon Statistics
Application: 09/992,367 →
Method of Delivering Enterprise Data Through a Call Center
Application: 10/011,578 →
Streaming Announcements to Agents of an Acd
Application: 09/966,688 →
Contact Center Autopilot Algorithms
Application: 09/961,875 →
Apparatus and Method of Maintaining and Improving Agent Performance
Application: 09/941,046 →
System and Method for Distributing Customer Contacts
Application: 09/918,902 →
Method and System for Establishing Voice Communications Using a Computer Network
Application: 09/910,160 →
Software Based Single Agent Multipoint Conference Capability
Application: 09/902,205 →
Multi-Site Responsibility-Based Routing
Application: 09/879,423 →
Packet Prioritizing Voice Over Packet Network Phone and System
Application: 09/846,544 →