Patent Application
Utility
App. No. 10/295,275
· Confirmation No. 9706
System and method for predicting customer contact outcomes
Abandoned -- Failure to Respond to an Office Action
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2010-08-16 | ABN |
Abandonment | 2 | View | |
| 2010-02-03 | CTFR |
Final Rejection | 15 | View | |
| 2010-02-03 | 892 |
List of references cited by examiner | 2 | View | |
| 2010-02-03 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2010-02-03 | FWCLM |
Index of Claims | 2 | View | |
| 2010-01-20 | EXIN |
Examiner Interview Summary Record (PTOL - 413) | 3 | View | |
| 2009-12-30 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2009-10-27 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2009-10-27 | CLM |
Claims | 7 | View | |
| 2009-10-27 | REM |
Applicant Arguments/Remarks Made in an Amendment | 6 | View | |
| 2009-10-27 | XT/ |
Extension of Time | 1 | View | |
| 2009-10-27 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2009-10-27 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-10-27 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2009-05-27 | CTNF |
Non-Final Rejection | 15 | View | |
| 2009-05-27 | 892 |
List of references cited by examiner | 1 | View | |
| 2009-05-27 | FWCLM |
Index of Claims | 2 | View | |
| 2009-05-27 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2009-03-26 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2009-03-26 | XT/ |
Extension of Time | 1 | View | |
| 2009-03-26 | RCEX |
Request for Continued Examination (RCE) | 1 | View | |
| 2009-03-26 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2009-03-26 | CLM |
Claims | 7 | View | |
| 2009-03-26 | REM |
Applicant Arguments/Remarks Made in an Amendment | 6 | View | |
| 2009-03-26 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2008-11-21 | CTFR |
Final Rejection | 14 | View | |
| 2008-11-21 | FWCLM |
Index of Claims | 2 | View | |
| 2008-11-21 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2008-09-12 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2008-09-12 | CLM |
Claims | 6 | View | |
| 2008-09-12 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2008-09-12 | XT/ |
Extension of Time | 1 | View | |
| 2008-09-12 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2008-09-12 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2008-09-12 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2008-03-13 | CTNF |
Non-Final Rejection | 12 | View | |
| 2008-03-13 | 892 |
List of references cited by examiner | 1 | View | |
| 2008-03-13 | CTNF |
Non-Final Rejection | 1 | View | |
| 2008-03-13 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2008-03-13 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2008-03-13 | 1449 |
List of References cited by applicant and considered by examiner | 5 | View | |
| 2008-02-14 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2006-10-25 | N417 |
Electronic Filing System Acknowledgment Receipt | 1 | View | |
| 2006-09-11 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 5 | View | |
| 2005-09-26 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2005-09-26 | FOR |
Foreign Reference | 90 | View | |
| 2005-05-16 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2004-12-17 | C.AD |
Change of Address | 1 | View | |
| 2004-11-15 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2003-04-07 | PETDEC |
Petition Decision | 2 | View | |
| 2003-03-04 | LET. |
Miscellaneous Incoming Letter | 3 | View | |
| 2003-03-04 | PET. |
Petition Entered | 5 | View | |
| 2003-03-04 | OATH |
Oath or Declaration filed | 13 | View | |
| 2003-03-04 | XT/ |
Extension of Time | 1 | View | |
| 2002-12-17 | CTMS |
Miscellaneous Action with shortened statutory period (SSP) | 1 | View | |
| 2002-11-15 | TRNA |
Transmittal of New Application | 5 | View | |
| 2002-11-15 | ADS |
Application Data Sheet | 4 | View | |
| 2002-11-15 | SPEC |
Specification | 16 | View | |
| 2002-11-15 | CLM |
Claims | 7 | View | |
| 2002-11-15 | ABST |
Abstract | 1 | View | |
| 2002-11-15 | DRW |
Drawings-only black and white line drawings | 4 | View | |
| 2002-11-15 | OATH |
Oath or Declaration filed | 8 | View | |
| 2002-11-15 | 136A |
Authorization for Extension of Time all replies | 5 | View | |
| 2002-11-15 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2002-11-15 | WFEE |
Fee Worksheet (SB06) | 1 | View |
Inventors
Anthony J. Dezonno
Bloomingdale, IL
Mark J. Power
Carol Stream, IL
Kenneth Venner
Las Flores, CA
Jared Bluestein
Wilmot, NH
Jim F. Martin
Woodside, CA
Darryl Hymel
Batavia, IL
Craig R. Shambaugh
Wheaton, IL
Laird C. Williams
Raleigh, NC
Attorneys & Agents of Record
Classification
USPC
705/500
H04M3/523
H04M3/42068
H04M3/5158
H04M3/5175
H04M3/5191
H04M2203/551
Prosecution
- Examiner
- BROOKS, MATTHEW L
- Art Unit
- 3629
- Customer No.
- 24628
- Docket No.
- 6065-77771
- Confirmation No.
- 9706
Publication
- Pub. No.
- US20040098274A1
- Pub. Date
- 2004-05-20
No related applications found.
RELEASE OF SECURITY INTEREST
Recorded 2016-06-14
RELEASE OF SECURITY INTEREST
Recorded 2016-06-14
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2014-11-20
SECURITY INTEREST
Recorded 2010-06-29
ASPECT COMMUNICATIONS CORPORATION,
ASPECT SOFTWARE, INC.,
FIRSTPOINT CONTACT TECHNOLOGIES, LLC,
ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.
RELEASE OF SECURITY INTEREST
Recorded 2010-06-08
ASPECT COMMUNICATIONS CORPORATION,
ASPECT SOFTWARE, INC.,
FIRSTPOINT CONTACT TECHNOLOGIES, LLC,
ASPECT SOFTWARE INTERMEDIATE HOLDINGS, INC.
RELEASE OF SECURITY INTEREST
Recorded 2010-06-07
SECURITY AGREEMENT
Recorded 2006-08-11
RELEASE OF SECURITY INTEREST
Recorded 2006-07-27
CHANGE OF NAME
Recorded 2006-06-22
SECURITY AGREEMENT
Recorded 2005-11-15
SECURITY INTEREST
Recorded 2005-11-02
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2004-09-01
from
DEZONNO, ANTHONY,
SHAMBAUGH, CRAIG,
HYMEL, DARRYL,
MARTIN, JAMES F.,
POWER, MARK J.,
VENNER, KENNETH,
WILLIAMS, LAIRD
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2003-04-15
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Quick Facts
- App. No.
- 10/295,275
- Filed
- 2002-11-15
- Pub. No.
- US20040098274A1
- Examiner
- BROOKS, MATTHEW L
- Art Unit
- 3629
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