IP Library › Assignment 016769/0605
Patent Assignment
Reel/Frame 016769/0605

Security Interest

Recorded: 2005-11-02 Received: 2005-11-10 Pages: 35
Assignor
Assignee
JPMORGAN CHASE BANK, N.A., AS ADMINISTRATIVE AGENT
270 PARK AVENUE, NEW YORK, NY, 10017, UNITED STATES
Covered Properties (65)
Method and Apparatus for Processing Customer Contacts Using a State Machine
Application: 10/831,993 →
System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies
Application: 10/825,570 →
Session to Track Actual E-Mail Handling Time
Application: 10/788,231 →
Ip Acd Using Buffer Server
Application: 10/761,012 →
Ip Acd Using Sip Format
Application: 10/760,577 →
Multi-Media Transactions Presentation Based on User Physical Characteristics
Application: 10/675,316 →
Data Session Notification Means and Method
Application: 10/675,371 →
Contact Manipulaton and Retrieval System
Application: 10/673,776 →
Method and System for Establishing Voice Communications Using a Computer Network
Application: 10/659,809 →
Automatic contact navigation system
Application: 10/651,329 →
System and method for providing informative communication
Application: 10/648,923 →
Skill Based Chat Function in a Communication System
Application: 10/649,539 →
Transaction time tracking and reporting system
Application: 10/624,223 →
Agent Registration and Bidding System
Application: 10/616,016 →
System and Method for Optimizing Call Routing to an Agent
Application: 10/442,000 →
System for optimizing business rule resources
Application: 10/403,583 →
Contact Identifier for Message Types
Application: 10/320,002 →
System and Method for Recording Incoming Calls on Demand in a Transaction Processing System
Application: 10/306,544 →
Personality Based Matching of Callers to Agents in a Communication System
Application: 10/304,872 →
Virtual reality enabled transaction processing system
Application: 10/304,873 →
System and method for predicting customer contact outcomes
Application: 10/295,275 →
Gui for Organizational Environment
Application: 10/285,868 →
Method abandoned call rescue
Application: 10/278,368 →
Web Assistant
Application: 10/278,367 →
Method and Apparatus for Detecting Echo Cancellers
Application: 10/261,058 →
Contact Center Autopilot Architecture
Application: 10/260,831 →
Method Selecting Actions or Phases for an Agent by Analyzing Conversation Content and Emotional Inflection
Application: 10/259,359 →
Best Practices Learning for Agents in a Communication System
Application: 10/259,358 →
Third Party Coaching for Agents in a Communication System
Application: 10/259,356 →
Media Translator for Transaction Processing System
Application: 10/253,094 →
Method and Apparatus for Assigning Priorities by Applying Dynamically-Changeable Business Rules
Application: 10/253,120 →
Internet Architecture for Software Based Acd
Application: 10/235,751 →
Apparatus and Method for Providing Caller-Specific Data to Agent Station and for Automatically Launching Corresponding Application
Application: 10/231,623 →
Method and apparatus for inquiry resolution in a transaction processing system
Application: 10/228,980 →
Method and Apparatus for Determining a Real Time Average Speed of Answer in an Automatic Call Distribution System
Application: 10/214,674 →
Web Callback Through Multimedia Devices
Application: 10/156,406 →
Method and Apparatus for Agent Optimization Using Speech Synthesis and Recognition
Application: 10/150,890 →
Utilization of agent idle time in a communication system
Application: 10/118,882 →
Contact Center Data Integration with Enterprise Applications
Application: 10/114,487 →
Search Agent for Searching the Internet
Application: 10/103,479 →
Adaptive Transaction Guidance
Application: 10/103,454 →
Transaction Outcome State Mapping
Application: 10/099,784 →
Customer Touch-Point Scoring System
Application: 10/096,235 →
Method and system for transacting and negotiating business over a communication network using an infomediary computer
Application: 10/093,304 →
Method and system for adding text data to data communication sessions
Application: 10/093,192 →
Intelligent interactive voice response unit
Application: 10/090,499 →
System and Method for Predictive Contacts
Application: 10/078,049 →
Combined Caller and Agent Endpoint Manager
Application: 10/044,868 →
Method of Allocating Data Communication Sessions Based Upon User Information
Application: 10/037,998 →
Method of Providing Background and Video Patterns
Application: 10/027,197 →
Method and System for Data Field Reuse
Application: 09/997,754 →
Multi-Protocol Agent Telephone System
Application: 09/997,912 →
Method and System for Routing Transactions in an Automatic Call Distribution System Based on Non-Voice Dialog Agent Skill Set
Application: 09/995,027 →
Method and apparatus for sharing customer data
Application: 09/992,138 →
Method and Apparatus for Providing Music to an Agent During Non-Voice Dialog Communication in an Automatic Call Distributor System
Application: 10/008,175 →
Method of Optimizing Call Center Resources Based Upon Statistics
Application: 09/992,367 →
Method of Delivering Enterprise Data Through a Call Center
Application: 10/011,578 →
Streaming Announcements to Agents of an Acd
Application: 09/966,688 →
Contact Center Autopilot Algorithms
Application: 09/961,875 →
Apparatus and Method of Maintaining and Improving Agent Performance
Application: 09/941,046 →
System and Method for Distributing Customer Contacts
Application: 09/918,902 →
Method and System for Establishing Voice Communications Using a Computer Network
Application: 09/910,160 →
Software Based Single Agent Multipoint Conference Capability
Application: 09/902,205 →
Multi-Site Responsibility-Based Routing
Application: 09/879,423 →
Packet Prioritizing Voice Over Packet Network Phone and System
Application: 09/846,544 →