IP Library › Assignment 024651/0637
Patent Assignment
Reel/Frame 024651/0637

SECURITY INTEREST

Recorded: 2010-06-29 Received: 2010-07-02 Pages: 23
Assignors
ASPECT SOFTWARE, INC.
Executed: 2010-05-07
Assignee
U.S. BANK NATIONAL ASSOCIATION, AS COLLATERAL AGENT
50 S. 16TH STREET, SUITE 2000, MAIL STATION: EX-PA-WBSP, PHILADELPHIA, PA, 19102, UNITED STATES
Covered Applications (100)
SEMICONDUCTOR DEVICE
App. No. 12/765,469
→
IMAGING DEVICE
App. No. 12/720,949
→
LATCH CIRCUIT
App. No. 12/715,815
→
SEMICONDUCTOR DEVICE
App. No. 12/715,826
→
METHOD FOR SORTING AND ACQUIRING SEMICONDUCTOR ELEMENT, METHOD FOR PRODUCING SEMICONDUCTOR DEVICE, AND SEMICONDUCTOR DEVICE
App. No. 12/690,198
→
METHOD OF MANUFACTURING A SEMICONDUCTOR DEVICE AND A SEMICONDUCTOR DEVICE
App. No. 12/652,836
→
CARRIER TRAY FOR USE WITH PROBER
App. No. 12/634,513
→
TESTING DEVICE AND TESTING METHOD OF SEMICONDUCTOR DEVICES
App. No. 12/606,609
→
METHOD FOR MANUFACTURING SEMICONDUCTOR DEVICE HAVING ELECTRODE FOR EXTERNAL CONNECTION
App. No. 12/570,459
→
VOICE OVER IP ADAPTER
App. No. 12/556,917
→
TESTING DEVICE FOR TESTING A SEMICONDUCTOR DEVICE
App. No. 12/500,895
→
METHOD AND APPARATUS FOR GENERATING RETICLE DATA
App. No. 12/485,396
→
METHOD FOR MANUFACTURING SEMICONDUCTOR DEVICE
App. No. 12/468,265
→
METHOD OF DISPLAYING COMPLEX RELATIONSHIPS
App. No. 12/423,088
→
METHOD AND APPARATUS FOR PEELING ELECTRONIC COMPONENT
App. No. 12/410,712
→
Virtual Appliance Automation Tool
App. No. 12/403,749
→
COMPONENT FOR TESTING DEVICE FOR ELECTRONIC COMPONENT AND TESTING METHOD OF THE ELECTRONIC COMPONENT
App. No. 12/358,522
→
METHOD OF UNIFYING CONTROL OF CONTACT CENTER SYSTEM
App. No. 12/356,664
→
ENTERPRISE ENTITY FOR USE IN A CALL CENTER
App. No. 12/325,794
→
SEMICONDUCTOR DEVICE AND MANUFACTURING METHOD OF SEMICONDUCTOR DEVICE
App. No. 12/275,848
→
METHOD OF MANUFACTURING SEMICONDUCTOR DEVICE WITH SPRAYING FLUID
App. No. 12/273,009
→
METHOD OF REMOTELY OPERATING CONTACT CENTER SYSTEMS
App. No. 12/270,238
→
SYNCHRONIZATION OF MULTIPLE TARGET SYSTEM DATA
App. No. 12/264,395
→
METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN A CONTACT CENTER
App. No. 12/258,618
→
CUSTOM DATA DISPLAY
App. No. 12/287,172
→
SEMICONDUCTOR DEVICE AND PLURAL SEMICONDUCTOR ELEMENTS WITH SUPPRESSED BENDING
App. No. 12/195,653
→
IMAGE INSTALLER
App. No. 12/170,180
→
Method of Scheduling a Workforce Constrained By Work Rules and Labor Laws
App. No. 12/167,416
→
Method and Apparatus for Describing and Profiling Employee Schedules
App. No. 12/167,409
→
ESTIMATING NUMBER OF AGENTS FOR MULTIPLE CHAT CHANNELS
App. No. 12/214,754
→
Method of Unifying Control of Contact Center System
App. No. 12/141,687
→
WAFER-LEVEL PACKAGE HAVING TEST TERMINAL
App. No. 12/155,783
→
SIMULATION METHOD AND COMPUTER-READABLE STORAGE MEDIUM STORING PROGRAM FOR CAUSING COMPUTER TO ANALYZE CIRCUIT OPERATION USING CELL CHARACTERISTICS AFFECTED BY ENVIRONMENT
App. No. 12/126,063
→
AUTOMATED AGENT AVAILABILITY DETECTION
App. No. 12/125,392
→
SEMICONDUCTOR PACKAGE, METHOD FOR MANUFACTURING A SEMICONDUCTOR PACKAGE, AN ELECTRONIC DEVICE, METHOD FOR MANUFACTURING AN ELECTRONIC DEVICE
App. No. 12/121,508
→
Synchronization of Data Within An ACD System
App. No. 12/114,422
→
SINGLE WORKFLOW FOR COLLOBORATIVE NETWORK ROUTING OVER HETEOGENEOUS SYSTEM
App. No. 12/114,396
→
NETWORK ROUTER FOR HETEROGENEOUS ACD SYSTEM
App. No. 12/114,357
→
Super-object in administering system
App. No. 12/150,624
→
SIMULATION METHOD AND COMPUTER-READABLE STORAGE MEDIUM
App. No. 12/111,470
→
Single Sign-On To Administer Target Systems with Disparate Security Models
App. No. 12/100,103
→
SEMICONDUCTOR VARIABLE CAPACITOR AND METHOD OF MANUFACTURING THE SAME
App. No. 12/055,747
→
METHOD OF MANUFACTURING A SEMICONDUCTOR DEVICE AND A SEMICONDUCTOR DEVICE
App. No. 12/054,684
→
SEMICONDUCTOR DEVICE, MOISTURE-RESISTANT FRAME, GROOVE AND METHOD OF PRODUCING SEMICONDUCTOR DEVICE
App. No. 12/053,903
→
LEVERAGING A SIP FORKING MODEL FOR DISTRIBUTED CONTACT CENTER ROUTING
App. No. 12/054,209
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WIRING BOARD FOR FLIP-CHIP MOUNTING, MOUNTING STRUCTURE OF ELECTRONIC COMPONENTS ON WIRING BOARD, AND SEMICONDUCTOR DEVICE INCLUDING WIRING BOARD
App. No. 12/047,811
→
WIRING SUBSTRATE AND ELECTRONIC DEVICE
App. No. 12/046,893
→
EXTENSIBLE PERMISSIONS FOR ADMINISTRATIVE AND TARGET PERMISSIONS
App. No. 12/044,735
→
METHOD AND SYSTEM FOR PUBLISHING ACD SPECIFIC DATA
App. No. 12/075,022
→
COMPUTER AIDED DESIGN APPARATUS, COMPUTER AIDED DESIGN PROGRAM, COMPUTER AIDED DESIGN METHOD FOR A SEMICONDUCTOR DEVICE AND METHOD OF MANUFACTURING A SEMICONDUCTOR CIRCUIT BASED ON CHARACTERISTIC VALUE AND SIMULATION PARAMETER
App. No. 12/042,059
→
SEMICONDUCTOR DEVICE AND METHOD OF MANUFACTURING THE SAME
App. No. 12/042,025
→
CARRIER TAPE, ELECTRONIC-COMPONENT ACCOMMODATING MEMBER AND METHOD OF TRANSPORTING ELECTRONIC COMPONENT
App. No. 12/036,742
→
PACKAGE, ELECTRONIC DEVICE, SUBSTRATE HAVING A SEPARATION REGION AND A WIRING LAYERS, AND METHOD FOR MANUFACTURING
App. No. 12/018,263
→
Method for Reporting Activity of Multi-Appearance Call-Center Agent
App. No. 12/016,065
→
CALL TRANSFER BETWEEN DIFFERING EQUIPMENT
App. No. 11/970,825
→
METHOD FOR MOUNTING ELECTRONIC COMPONENTS
App. No. 11/968,971
→
SECURE AUTOMATICALLY CONFIGURING, SELF-AUTHENTICATING ADMINISTRATIVE USER WITHOUT A PASSWORD
App. No. 11/954,527
→
LAYOUT METHOD OF SEMICONDUCTOR CIRCUIT, PROGRAM AND DESIGN SUPPORT SYSTEM
App. No. 11/934,971
→
ADMINISTERING MULTIPLE TARGET ACD SYSTEMS
App. No. 11/977,589
→
SEMICONDUCTOR DEVICE AND MANUFACTURING METHOD OF THE SAME
App. No. 11/868,036
→
Deployment Wizard
App. No. 11/865,923
→
Multi-Line Multi-handset Communication System
App. No. 11/857,574
→
ECHO CANCELLATION USING GAIN CONTROL
App. No. 11/853,299
→
Unified Command and Control of a Multiplicity of Heterogeneous Systems Supporting Call Center Functionality
App. No. 11/851,931
→
CARRIER TRAY FOR USE WITH PROBER
App. No. 11/836,327
→
UNIFIED SESSION DETAIL RECORDS
App. No. 11/890,016
→
SYSTEM AND METHOD FOR HANDLING MEDIA STREAMS
App. No. 11/888,987
→
Web services and plug-in framework in VOIP environment
App. No. 11/890,169
→
TESTING AND MONITORING VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE USING INSTRUMENTED TEST STREAMS TO DETERMINE THE QUALITY, CAPACITY AND UTILIZATION OF THE VOIP NETWORK
App. No. 11/888,985
→
SEQUENTIALLY CALLING GROUPS OF MULTIPLE COMMUNICATION DEVICES BASED ON USER-SPECIFIED LISTS OF COMMUNICATION DEVICE HAVING ASSIGNED PRIORITIES
App. No. 11/890,029
→
VOIP QUALITY BAR AND "TOAST" NOTIFICATIONS
App. No. 11/890,009
→
Session application records
App. No. 11/890,010
→
SYSTEM AND METHOD FOR OBJECT REGISTRATION IN A VOIP ENVIRONMENT
App. No. 11/888,986
→
METHOD AND APPARATUS FOR PERFORMING TURNAROUND TESTING ON A DIGITAL SIGNAL 1 BOARD
App. No. 11/769,186
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METHOD AND APPARATUS FOR ESTABLISHING CONFERENCES BASED ON THE LEVEL OF INTEREST
App. No. 11/739,255
→
METHOD OF SCHEDULING CALLS
App. No. 11/681,241
→
CIRCUIT SUBSTRATE AND SEMICONDUCTOR DEVICE
App. No. 11/708,027
→
AUTOMATIC CONTACT CENTER AGENT ASSISTANT
App. No. 11/674,500
→
METHOD AND SYSTEM FOR MATCHING RESOURCES AND CO-RESOURCES
App. No. 11/669,349
→
SEMICONDUCTOR DEVICE, MANUFACTURING METHOD OF THE SEMICONDUCTOR DEVICE, AND MOUNTING METHOD OF THE SEMICONDUCTOR DEVICE
App. No. 11/595,854
→
EMERGENCY RECORDING DURING VOIP SESSION
App. No. 11/556,749
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Method of evaluating contact center performance
App. No. 11/582,272
→
Reusable class library for multi-threaded application
App. No. 11/549,344
→
METHOD OF USING VOIP FOR CALLBACK FROM AN ACD
App. No. 11/497,891
→
Remote expert screen pop via data message
App. No. 11/488,938
→
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
App. No. 11/484,829
→
Customer support using managed real-time communities
App. No. 11/455,440
→
Automatic scheduling system
App. No. 11/452,529
→
METHOD OF TESTING A SEMICONDUCTOR DEVICE AND SUCTIONING A SEMICONDUCTOR DEVICE IN THE WAFER STATE
App. No. 11/439,119
→
WAFER-LEVEL PACKAGE HAVING TEST TERMINAL
App. No. 11/433,396
→
Voice over IP adapter
App. No. 11/430,502
→
ESCALATING ONLINE EXPERT HELP
App. No. 11/429,774
→
CALL MANAGEMENT SYSTEM WITH CALL CONTROL FROM USER WORKSTATION COMPUTERS
App. No. 11/400,342
→
Supervising monitoring of agents
App. No. 11/362,347
→
System and method for redirecting a telecommunicating party to an information source over a computer network
App. No. 11/347,792
→
DISTRIBUTING TRANSACTIONS AMONG TRANSACTION PROCESSING SYSTEMS
App. No. 11/322,355
→
METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION
App. No. 11/280,603
→
AUTOMATED PERFORMANCE MONITORING FOR CONTACT MANAGEMENT SYSTEM
App. No. 11/274,226
→
METHOD FOR FABRICATING A SEMICONDUCTOR DEVICE
App. No. 11/253,558
→
METHOD OF FABRICATING SEMICONDUCTOR DEVICE
App. No. 11/249,334
→