VOICE OVER IP ADAPTER
A headset and adapter that converts between Voice Over Internet Protocol (VOIP) network of a contact center and an audio signal received and generated by an agent of the contact center wearing the headset is disclosed. A VoIP terminal receives and transmits VoIP instructions and application program interface instructions over a contact center network. An audio terminal receives an audio signal from a microphone and transmits an audio signal to a speaker. A processor of the adapter converts a received VoIP signal to the transmitted audio signal and converts the received audio signal to a transmitted VoIP instruction.
1 - 7 . (canceled)
8 . A headset that converts between the Voice Over Internet Protocol (VoIP) network of a contact center and an audio signal received and generated by an agent of the contact center wearing the headset comprising:
a VoIP terminal for receiving and transmitting VoIP instructions and application program interface instructions over a contact center network;
an audio terminal for receiving an audio signal from a microphone and transmitting an audio signal to a speaker; and
a processor for converting a received VoIP signal to the transmitted audio signal and converting the received audio signal to a transmitted VoIP instruction.
9 . The headset of claim 8 , wherein availability status of the agent associated with the VoIP terminal is determined by a connection to the audio terminal.
10 . The headset of claim 8 , wherein the audio terminal is a separate microphone and speaker signal connection.
11 . The headset of claim 8 , wherein the audio terminal is a wireless connection to a headset having a wireless transceiver, an amplifier, a speaker, and a microphone.
12 . The headset of claim 8 , further comprising a user interface consisting essentially of a connection indicator.
13 . The headset of claim 8 , wherein the gain of the audio signal is controlled by an application program interface.
14 . The headset of claim 8 , further comprising an availability switch wherein availability status of the agent associated with the VoIP terminal is determined by the switch.
15 - 19 . (canceled)
20 . The headset of claim 8 , further consisting essentially of an availability switch wherein availability status of the agent associated with the VoIP terminal is determined by the switch.