Single Sign-On To Administer Target Systems with Disparate Security Models
A method and apparatus are provided for signing a user into a computer network associated with an automatic contact distribution system. The method includes the steps of providing a sign-on list that identifies a plurality of subsystems of the computer network of the automatic contact distribution system that the user had previously signed onto, detecting the user signing into the system, retrieving the sign-on list and automatically signing the user into each of the plurality of subsystems identified by the list.
1 . A method of signing a user into a computer network associated with an automatic contact distribution system comprising:
providing a sign-on list that identifies a plurality of subsystems of the computer network of the automatic contact distribution system that the user had previously signed onto;
detecting the user signing into the system;
retrieving the sign-on list; and
automatically signing the user into each of the plurality of subsystems identified by the list.
2 . The method of signing the user into the system as in claim 1 further comprising retrieving a respective set of authentication credentials for each subsystem of the plurality of subsystems from a database or repository.
3 . The method of signing the user into the system as in claim 2 wherein the step of retrieving the respective sets of authentication credentials further comprises decoding the respective sets from the database or repository using a decoding key.
4 . The method of signing the user into the system as in claim 2 wherein the step of signing the user into the subsystems further comprises composing a sign-on message for each respective subsystem including an identifier of the subsystem and retrieved authentication credentials for the subsystem.
5 . The method of signing the user into the system as in claim 2 wherein the authentication credentials further comprises a user name and associated password.
6 . The method of signing the user into the system as in claim 2 wherein the authentication credentials further comprises an optional authentication token.
7 . The method of signing the user into the system as in claim 2 wherein the authentication credentials further comprises a combination of at least some user names and respective associated passwords and at least some authentication tokens.
8 . The method of signing the user into the system as in claim 2 further comprising detecting the user signing into another subsystem using the set of authentication credentials.
9 . The method of signing the user into the system as in claim 8 wherein the step of saving an identifier of the other system into the sign-on list further comprises encoding the authentication credentials of the other subsystem into a database or repository.
10 . An apparatus for signing a user into a computer network associated with an automatic contact distribution system comprising:
means for providing a sign-on list that identifies a plurality of subsystems of the computer network of the automatic contact distribution system that the user had previously signed onto;
means for detecting the user signing into the system;
means for retrieving the sign-on list; and
means for automatically signing the user into each of the plurality of subsystems identified by the list.
11 . The apparatus for signing the user into the system as in claim 10 further comprising means for retrieving a respective set of authentication credentials for each subsystem of the plurality of subsystems from a database or repository.
12 . The apparatus for signing the user into the system as in claim 11 wherein the means for retrieving the respective sets of authentication credentials further comprises means for decoding the respective sets from the database or repository using a decoding key.
13 . The apparatus for signing the user into the system as in claim 11 wherein the means for signing the user into the subsystems further comprises means for composing a sign-on message for each respective subsystem including an identifier of the subsystem and retrieved authentication credentials for the subsystem.
14 . The apparatus for signing the user into the system as in claim 11 wherein the authentication credentials further comprises a user name and associated password.
15 . The apparatus for signing the user into the system as in claim 11 wherein the authentication credentials further comprises an optional authentication token.
16 . The apparatus for signing the user into the system as in claim 11 wherein the authentication credentials further comprises a combination of at least some user names and respective associated passwords and at least some authentication tokens.
17 . The apparatus for signing the user into the system as in claim 11 further comprising means for detecting the user signing into another subsystem using the set of authentication credentials.
18 . The apparatus for signing the user into the system as in claim 15 wherein the means for saving an identifier of the other system into the sign-on list further comprises means for encoding the authentication credentials of the other subsystem into a database or repository.
19 . An apparatus for signing a user into a computer network associated with an automatic contact distribution system comprising:
a sign-on list that identifies a plurality of subsystems of the computer network of the automatic contact distribution system that the user had previously signed onto;
a first server that detects the user signing into the system; and
a sign on program that retrieves the sign-on list and automatically signs the user into each of the plurality of subsystems of other domains identified by the list.
20 . The apparatus for signing the user into the system as in claim 19 further comprising a respective set of authentication credentials for each subsystem of the plurality of subsystems that is retrieved by the sign on program from a database or repository.
21 . The apparatus for signing the user into the system as in claim 20 further comprises a decoding key that is used to decode the respective sets of authentication credentials from the database or repository using a decoding key.
22 . The apparatus for signing the user into the system as in claim 20 further comprising a sign-on message composed by the sign on program for signing onto each respective subsystem including an identifier of the subsystem and retrieved authentication credentials for the subsystem.
23 . The apparatus for signing the user into the system as in claim 20 wherein the authentication credentials further comprises a user name and associated password.
24 . The apparatus for signing the user into the system as in claim 20 wherein the authentication credentials further comprises an optional authentication token.
25 . The apparatus for signing the user into the system as in claim 20 wherein the authentication credentials further comprises a combination of at least some user names and respective associated passwords and at least some authentication tokens.
26 . The apparatus for signing the user into the system as in claim 20 further comprising means for detecting the user signing into another subsystem using the set of authentication credentials.