Automatic scheduling system
A method and apparatus are provided for scheduling conferences between a client and one of a plurality of knowledge workers of an organization. The method includes the steps of each of the plurality of knowledge workers providing one or more time intervals when the knowledge worker is available for conferences and consolidating the provided time intervals of the knowledge workers into a knowledge worker schedule located within a computer. The method further includes the steps of the client accessing the knowledge worker schedule and selecting an available time interval for a conference from within the knowledge worker schedule and the computer selecting a knowledge worker of the plurality of knowledge workers for a conference with the client based upon the selected time interval.
1 . A method of scheduling conferences between a client and one of a plurality of knowledge workers of an organization comprising:
each of the plurality of knowledge workers providing one or more time intervals when the knowledge worker is available for conferences;
consolidating the provided time intervals of the knowledge workers into a knowledge worker schedule located within a computer;
the client accessing the knowledge worker schedule and selecting an available time interval for a conference from within the knowledge worker schedule; and
the computer selecting a knowledge worker of the plurality of knowledge workers for a conference with the client based upon the selected time interval.
2 . The method of scheduling conferences as in claim 1 further comprising the computer notifying the selected knowledge worker of the conference during the selected time interval.
3 . The method of scheduling conferences as in claim 1 wherein the time intervals provided by the plurality of knowledge workers further comprise at least some partially overlapping time intervals.
4 . The method of scheduling conferences as in claim 1 further comprising the computer converting the knowledge worker schedule into a time line.
5 . The method of scheduling conferences as in claim 4 wherein the step of the client selecting the time interval further comprises the client placing a cursor over the time line and dragging the cursor along the time line to select a time interval.
6 . The method of scheduling conferences as in claim 1 wherein the step of selecting the agent further comprises the computer identifying at least one knowledge worker with a provided time interval at least a portion of which is coextensive with the selected time interval.
7 . The method of scheduling conferences as in claim 6 further comprising the selected agent having a scheduling conflict with regard to the selected time interval and the computer selecting another knowledge worker for the conference with a provided time interval that is coextensive with the selected time interval.
8 . The method of scheduling conferences as in claim 1 further comprising the computer sending a conference confirmation to the client and to the selected knowledge worker.
9 . The method of scheduling conferences as in claim 1 further comprising the organization providing a website that displays the knowledge worker schedule.
10 . The method of scheduling conferences as in claim 9 wherein the step of the client accessing the knowledge worker schedule further comprises the client accessing the website through an Internet connection.
11 . The method of scheduling conferences as in claim 1 further comprising the client providing a subject matter of the conference.
12 . The method of scheduling conferences as in claim 11 further comprising the computer selecting the agent based upon the provided subject matter of the conference.
13 . An apparatus for scheduling conferences between a client and one of a plurality of knowledge workers of an organization comprising:
means used by each of the plurality of knowledge workers for providing one or more time intervals when the knowledge worker is available for conferences;
means for consolidating the provided time intervals of the knowledge workers into a knowledge worker schedule;
means used by the client for accessing the knowledge worker schedule and selecting an available time interval for a conference from within the knowledge worker schedule; and
means for selecting a knowledge worker of the plurality of knowledge workers for a conference with the client based upon the selected time interval.
14 . The apparatus for scheduling conferences as in claim 13 further comprising means for notifying the selected knowledge worker of the conference during the selected time interval.
15 . The apparatus for scheduling conferences as in claim 13 wherein the time intervals provided by the plurality of knowledge workers further comprise at least some partially overlapping time intervals.
16 . The apparatus for scheduling conferences as in claim 13 further comprising means for combining the provided time intervals into a time line.
17 . The apparatus for scheduling conferences as in claim 16 wherein the means used by the client for selecting the time interval further comprises a cursor that the client places over the time line and drags along the time line to select a time interval.
18 . The apparatus for scheduling conferences as in claim 13 wherein the means for selecting the knowledge worker further comprises means for identifying at least one knowledge worker with a provided time interval at least a portion of which is coextensive with the selected time interval.
19 . The apparatus for scheduling conferences as in claim 18 further comprising means within the computer for detecting cancellation of a conference by the selected knowledge worker and for identifying another knowledge worker with a provided time interval that is coextensive with the selected time interval.
20 . The apparatus for scheduling conferences as in claim 13 further comprising means for sending a conference confirmation to the client and to the selected knowledge worker.
21 . The apparatus for scheduling conferences as in claim 13 further comprising the organization providing a website that displays the knowledge worker schedule.
22 . The apparatus for scheduling conferences as in claim 21 wherein the means used by the client for accessing the knowledge worker schedule further comprises an Internet connection that allows the client to access knowledge worker schedule through the website.
23 . The apparatus for scheduling conferences as in claim 23 further comprising means for allowing the client to providing a subject matter of the conference.
24 . The apparatus for scheduling conferences as in claim 13 further comprising means within the computer for selecting the agent based upon the provided subject matter of the conference.
25 . An apparatus for scheduling conferences between a client and one of a plurality of knowledge workers of an organization comprising:
a computer;
a worker scheduling tool within a respective terminal of each of the plurality of workers for receiving one or more time intervals from the knowledge worker that identify when the knowledge worker is available for conferences;
an availability processor that consolidates the provided time intervals into a knowledge worker schedule located within the computer;
a terminal through which the client accesses the knowledge worker schedule and selects an available time interval for a conference from within the knowledge worker schedule; and
a selection processor within the computer for selecting a knowledge worker of the plurality of knowledge workers for a conference with the client based upon the selected time interval.
26 . The apparatus for scheduling conferences as in claim 25 further comprising a host scheduling tool within the computer that notifies the selected knowledge worker of the conference during the selected time interval.
27 . The apparatus for scheduling conferences as in claim 25 wherein the time intervals provided by the plurality of knowledge workers further comprise at least some partially overlapping time intervals.
28 . The apparatus for scheduling conferences as in claim 25 wherein the knowledge workers schedule further comprises a time line.
29 . The apparatus for scheduling conferences as in claim 25 further comprising a website through which the client accesses the knowledge worker schedule.
30 . The apparatus for scheduling conferences as in claim 29 further comprising a query webpage through which the client enters a subject matter of the conference.
31 . The apparatus for scheduling conferences as in claim 30 further comprising a selection processor that selects a knowledge worker based upon a skill of the knowledge worker in the entered subject matter.