Patent Assignment
Reel/Frame 067390/0340
CHANGE OF NAME
Recorded: 2024-05-13
Received: 2024-05-13
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CA, 94025, UNITED STATES
Covered Applications
(25)
MEDIA CHANNEL MANAGEMENT APPARATUS FOR NETWORK COMMUNICATIONS SESSIONS
App. No. 14/340,526
→
SYSTEM AND METHOD FOR AUTOMATIC SHRINKAGE FORECASTING
App. No. 13/872,027
→
DISTRIBUTED AGENT RESERVATION IN SIP CLUSTER
App. No. 13/844,190
→
SYSTEM AND METHOD FOR IN-AIR CUSTOMER SERVICE
App. No. 13/753,387
→
CONTACT CENTER RECORDING SERVICE
App. No. 13/711,480
→
CONTACT CENTER SESSION PRESERVATION
App. No. 13/711,463
→
CROSS-CHANNEL CONVERSATIONS WITH CONTEXT AWARE TRANSITION BETWEEN CHANNELS
App. No. 13/708,921
→
SYSTEM AND METHOD FOR TESTING AND DEPLOYING RULES
App. No. 13/689,753
→
WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS
App. No. 13/689,750
→
LOCATION-BASED CALL INITIATION
App. No. 13/686,785
→
DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE
App. No. 13/684,053
→
Distributed Aggregation for Contact Center Agent-Groups On Growing Interval
App. No. 13/682,728
→
Distributed Aggregation for Contact Center Agent-Groups On Sliding Interval
App. No. 13/682,679
→
SYSTEM AND METHOD FOR CONTACT CENTER ACTIVITY ROUTING BASED ON AGENT PREFERENCES
App. No. 13/681,420
→
BEST MATCH INTERACTION SET ROUTING
App. No. 13/681,417
→
SYSTEM AND METHOD OF DISTRIBUTED MAINTENANCE OF CONTACT CENTER STATE
App. No. 13/672,594
→
METHOD OF CONTROLLING SESSION INITIATION PROTOCOL SESSIONS WITH STATE CHARTS
App. No. 13/672,625
→
SCALABLE APPROACH TO AGENT-GROUP STATE MAINTENANCE IN A CONTACT CENTER
App. No. 13/672,572
→
SYSTEM AND METHOD FOR OUT-OF-BAND COMMUNICATION WITH CONTACT CENTERS
App. No. 13/669,288
→
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS
App. No. 13/669,384
→
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS
App. No. 13/668,048
→
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TENANTS
App. No. 13/668,175
→
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS
App. No. 13/668,200
→
SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FORCASTED AND ACTUAL INTERACTION LOAD AND STAFFING REQUIREMENTS
App. No. 13/652,314
→
SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
App. No. 13/625,814
→