Patent Assignment
Reel/Frame 067391/0073
Change of Name
Recorded: 2024-05-13
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CALIFORNIA, 94025
Covered Properties
(25)
System and Method for Managing Customer Interactions for Contact Center Based on Agent Proximity
System and Method for Exposing Customer Availability to Contact Center Agents
System and Method for Extracting Domain Model for Dynamic Dialog Control
System and Method for Site Aware Routing for Callback
Method and System for Predicting Speech Recognition Performance Using Accuracy Scores
System and Method for Managing Customer Interactions
System and Method for Offline Survivability
Systems and Methods for Load Balancing Across Media Server Instances
System for Providing Dynamic Recommendations Based on Interactions in Retail Stores
System and Method for Distributed Dynamic Resource Commitment
System and Method to Correct for Packet Loss Using Hidden Markov Models in Asr Systems
Language Model Customization in Speech Recognition for Speech Analytics
Method for Forming the Excitation Signal for a Glottal Pulse Model Based Parametric Speech Synthesis System
Connected Machine Initiated Service
System and Method for Optimization of Audio Fingerprint Search
Automatic Quality Management of Chat Agents via Chat Bots
Systems and Methods for Automating Customer Interactions with Enterprises
Patent:
10,839,432 →
Application:
16/392,455 →
Dialogue Flow Optimization and Personalization
Systems and Methods for Chatbot Generation
System and Method for Dialogue Tree Generation
Contact Center System and Method for Advanced Outbound Communications to a Contact Group
System and Method for Dynamic Dialog Control for Contact Center System
Systems and Methods for Load Balancing Across Media Server Instances
System and Method for Configuration and Interchanging of Business Functionality Implementations
System and Method to Correct for Packet Loss in Asr Systems
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
May 8, 2018
From: RISTOCK, HERBERT WILLI ARTUR; MEZHIBOVSKY, VLADIMIR; KOROLEV, NIKOLAY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 045747/0826 →
Assignment of Assignor's Interest
May 8, 2018
From: BOUZID, AHMED TEWFIK; HARASIMIUK, PAWEL; WELLMAN, AARON; KUMAR, PRAPHUL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 045747/0809 →
Assignment of Assignor's Interest
May 29, 2018
From: MEZHIBOVSKY, VLADIMIR; KOROLEV, NIKOLAY; TERYOSHIN, VITALIY; DUCLOS, GREGORY JACOB
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 045921/0469 →
Assignment of Assignor's Interest
Jun 26, 2018
From: TOLKSDORF, JUERGEN; CONNOLLY, CHRISTOPHER; TOERCK, CHARLOTTE K.; TE BOOIJ, MERIJN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 046429/0024 →
Assignment of Assignor's Interest
Oct 10, 2018
From: FRANCISCO, RODERICK M.; WOODWARD, KIM WILLIAM; WYSS, FELIX IMMANUEL; NETHERCUTT, GLENN THOMAS
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 047119/0322 →
Assignment of Assignor's Interest
Dec 3, 2018
From: GANAPATHIRAJU, ARAVIND; TAN, YINGYL; WYSS, FELIX IMMANUEL; RANDAL, SCOTT ALLEN
To: INTERACTIVE INTELLIGENCE, INC.
Reel/Frame 047661/0747 →
Merger
Dec 3, 2018
From: INTERACTIVE INTELLIGENCE, INC.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 047663/0168 →
Assignment of Assignor's Interest
Dec 20, 2018
From: TAPUHI, TAMIR; LEV-TOV, AMIR; FAIZAKOF, AVRAHAM; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 047826/0714 →
Assignment of Assignor's Interest
Jan 2, 2019
From: CHELUVARAJA, SRINATH; IYER, ANANTH NAGARAJA; GANAPATHIRAJU, ARAVIND; WYSS, FELIX IMMANUEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 048000/0489 →
Assignment of Assignor's Interest
Jan 2, 2019
From: NEIDERMYER, RICHARD M.; KING, KEVIN ELLIOTT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 047881/0505 →
Assignment of Assignor's Interest
Jan 4, 2019
From: TAMBLYN, ERIC; WRIGHT, SIMON; KONIG, YOCHAI; CONNOLLY, CHRISTOPHER
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 048008/0156 →
Assignment of Assignor's Interest
Jan 4, 2019
From: MCGRAW, KEVIN; GUNTER, DERRICK; MYTROPAN, TARAS; ALBERT, DAVID
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 047897/0196 →
Nunc Pro Tunc Assignment
Jan 4, 2019
From: INTERACTIVE INTELLIGENCE, INC.
To: INTERACTIVE INTELLIGENCE GROUP, INC.
Reel/Frame 047907/0519 →
Corrective Assignment to Correct the Assignor Name Previously Recorded at Reel: 047663 Frame: 0168. Assignor(S) Hereby Confirms the Merger.
Jan 4, 2019
From: INTERACTIVE INTELLIGENCE GROUP, INC.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 048018/0405 →
Corrective Assignment to Correct the 3RD Omitted Inventor Previously Recorded at Reel: 047881 Frame: 0505. Assignor(S) Hereby Confirms the Assignment.
Jan 7, 2019
From: NEIDERMYER, RICHARD M.; KING, KEVIN ELLIOTT; WYSS, FELIX IMMANUEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 049732/0316 →
Assignment of Assignor's Interest
Feb 12, 2019
From: DACHIRAJU, RAJESH; RAGHAVENDRA, E. VEERA; GANAPATHIRAJU, ARAVIND
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 048299/0942 →
Security Agreement
Feb 22, 2019
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; ECHOPASS CORPORATION; GREENEDEN U.S. HOLDINGS II, LLC
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 048414/0387 →
Assignment of Assignor's Interest
Mar 12, 2019
From: STOOPS, DANIEL STEWART; KAISER, LIZANNE; BELL, CLIFF W
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 048569/0699 →
Assignment of Assignor's Interest
Apr 9, 2019
From: CHELUVARAJA, SRINATH; IYER, ANANTH NAGARAJA; WYSS, FELIX IMMANUEL
To: INTERACTIVE INTELLIGENCE, INC.
Reel/Frame 048837/0550 →
Nunc Pro Tunc Assignment
Apr 15, 2019
From: INTERACTIVE INTELLIGENCE, INC.
To: INTERACTIVE INTELLIGENCE GROUP, INC.
Reel/Frame 048888/0405 →
Merger
Apr 17, 2019
From: INTERACTIVE INTELLIGENCE GROUP, INC.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 048917/0334 →
Assignment of Assignor's Interest
Apr 25, 2019
From: KONIG, YOCHAI; KONIG, DAVID
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 048997/0532 →
Assignment of Assignor's Interest
May 1, 2019
From: KONIG, YOCHAI; HARLEV, RON; VILLALOBOS, JAVIER; HVEZDA, JAMES
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 049055/0678 →
Assignment of Assignor's Interest
Jun 4, 2019
From: MCGANN, CONOR; GRIGOROPOL, IOANA; ORSHANSKY, MARIYA; PAT, ANKIT
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 049366/0840 →
Security Agreement
Jul 31, 2019
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: BANK OF AMERICA, N.A.
Reel/Frame 049916/0454 →