Patent Assignment
Reel/Frame 048414/0387
SECURITY AGREEMENT
Recorded: 2019-02-22
Received: 2019-02-22
Pages: 41
Assignors
ECHOPASS CORPORATION
Executed: 2019-02-21
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2019-02-21
GREENEDEN U.S. HOLDINGS II, LLC
Executed: 2019-02-21
Assignee
BANK OF AMERICA, N.A., AS COLLATERAL AGENT
101 N. TRYON STREET, MC: NC1-001-05-45, CHARLOTTE, NC, 28255, UNITED STATES
Covered Applications
(100)
SYSTEM AND METHOD FOR HYBRIDIZED CHAT AUTOMATION
App. No. 16/235,628
→
SYSTEM AND METHOD FOR DELIVERING MODULAR TOOLS
App. No. 16/229,027
→
LIFT ESTIMATION ANALYSIS FOR CONTACT CENTER ROUTING
App. No. 62/783,188
→
LANGUAGE MODEL CUSTOMIZATION IN SPEECH RECOGNITION FOR SPEECH ANALYTICS
App. No. 16/219,537
→
SYSTEMS AND METHODS FOR CHATBOT GENERATION
PCTPCTUS2018064810
→
SYSTEM AND METHOD FOR OMNI-CHANNEL NOTIFICATION AND SELECTION
PCTPCTUS2018062160
→
METHOD AND SYSTEM FOR SENTIMENT ANALYSIS
PCTPCTUS2018061782
→
Method and System for Sentiment Analysis
App. No. 16/194,758
→
SYSTEM AND METHOD TO CORRECT FOR PACKET LOSS USING HIDDEN MARKOV MODELS IN ASR SYSTEMS
App. No. 16/186,851
→
SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT
App. No. 16/185,755
→
CONTEXT AWARE NAMED ENTITY RECOGNITION
App. No. 62/757,952
→
SYSTEM AND METHOD FOR RE-AUTHENTICATION OF ASYNCHRONOUS MESSAGING
PCTPCTUS2018059151
→
SYSTEM AND METHOD FOR RE-AUTHENTICATION OF ASYNCHRONOUS MESSAGING
App. No. 16/180,276
→
SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENTER AGENTS ON A CONTACT CENTER FLOOR
App. No. 16/168,954
→
SYSTEMS AND METHODS FOR OVERLOAD PROTECTION FOR REAL-TIME COMPUTING ENGINES
PCTPCTUS2018056997
→
System and Method for Customer Experience Automation
App. No. 16/151,362
→
SYSTEM FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON INTERACTIONS IN RETAIL STORES
App. No. 16/139,662
→
Method and System to Predict Workload Demand in a Customer Journey Application
App. No. 62/729,856
→
SYSTEMS AND METHODS FOR LOAD BALANCING ACROSS MEDIA SERVER INSTANCES
App. No. 16/118,141
→
SYSTEM AND METHOD FOR CROSS-ORIGIN SESSIONS
PCTPCTUS2018048023
→
SYSTEM AND METHOD FOR CROSS-ORIGIN SESSIONS
App. No. 16/112,458
→
AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
PCTPCTUS2018046741
→
SYSTEM AND METHOD FOR OFFLINE SURVIVABILITY
App. No. 16/055,118
→
System and Method for Omni-channel Notification and Selection
App. No. 16/028,972
→
CONNECTING TRANSACTION ENTITIES TO ONE ANOTHER SECURELY AND PRIVATELY, WITH INTERACTION RECORDING
App. No. 16/021,051
→
F0 Transfer Learning for Improving F0 Prediction with Deep Neural Network Models
App. No. 62/688,448
→
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
App. No. 16/014,951
→
Weakly-Consistent Real-Time Statistical Engine System
App. No. 62/687,324
→
SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE AUTOMATION
App. No. 62/686,077
→
METHOD AND SYSTEM FOR PREDICTING SPEECH RECOGNITION PERFORMANCE USING ACCURACY SCORES
App. No. 16/000,742
→
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
App. No. 15/989,859
→
SYSTEM AND METHOD FOR EXTRACTING DOMAIN MODEL FOR DYNAMIC DIALOG CONTROL
App. No. 15/986,787
→
SYSTEM AND METHOD FOR DYNAMIC DIALOG CONTROL FOR CONTACT CENTER SYSTEMS
App. No. 15/986,766
→
SYSTEM AND METHOD FOR DYNAMIC DIALOG CONTROL FOR CONTACT CENTER SYSTEMS
PCTPCTUS2018033978
→
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
PCTPCTUS2018033754
→
System and Method for a Multi-class Approach for Confidence Modeling
App. No. 62/673,505
→
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
App. No. 15/982,539
→
TECHNOLOGIES FOR MONITORING INTERACTION BETWEEN CUSTOMERS AND AGENTS USING SENTIMENT DETECTION
App. No. 15/980,995
→
DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS
App. No. 15/977,142
→
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CENTER BASED ON AGENT PROXIMITY
App. No. 15/968,581
→
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS
App. No. 15/968,632
→
System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
App. No. 15/955,347
→
SYSTEM AND METHOD FOR SELF-DEPLOYING AND SELF-ADAPTING CONTACT CENTER COMPONENTS
PCTPCTUS2018026275
→
SYSTEM AND METHOD FOR ADVANCED CAMPAIGN MANAGEMENT
App. No. 15/945,632
→
PACING IN KNOWLEDGE WORKER ENGAGEMENT
App. No. 15/944,294
→
SYSTEM AND METHOD FOR IDENTITY AUTHENTICATION
App. No. 15/944,621
→
SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION
App. No. 15/887,878
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
PCTPCTUS2017069112
→
METHOD AND SYSTEM FOR ACOUSTIC DATA SELECTION FOR TRAINING THE PARAMETERS OF AN ACOUSTIC MODEL
App. No. 15/850,106
→
SYSTEM AND METHOD FOR ROUTING SOCIAL EXPRESSIONS
PCTPCTUS2017067418
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
PCTPCTUS2017067410
→
SYSTEM AND METHOD FOR SOCIAL BEHAVIOR MAPPING
PCTPCTUS2017066543
→
SYSTEM AND METHOD FOR NEURAL NETWORK BASED SPEAKER CLASSIFICATION
PCTPCTUS2017065196
→
SYSTEM AND METHOD FOR MULTI-FACTOR AUTHENTICATION USING VOICE BIOMETRIC VERIFICATION
PCTPCTUS2017063799
→
SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS
App. No. 15/820,398
→
System and Method for Intelligent Task Management and Routing
App. No. 15/818,191
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
PCTPCTUS2017062108
→
SYSTEM AND METHOD FOR PARAMETERIZATION OF SPEECH RECOGNITION GRAMMAR SPECIFICATION (SRGS) GRAMMARS
PCTPCTUS2017059797
→
SYSTEM AND METHOD FOR DETERMINING MODERATE CUSTOMER DISSATISFACTION
PCTPCTUS2017059796
→
CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
App. No. 15/785,049
→
SYSTEM AND METHOD FOR GEO-LOCATION BASED MEDIA RECORDING FOR A CONTACT CENTER
App. No. 15/723,019
→
PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
PCTPCTUS2017053757
→
SYSTEM AND METHOD FOR DYNAMIC GENERATION AND OPTIMIZATION OF PROCESS FLOWS FOR A CUSTOMER CONTACT CENTER
PCTPCTUS2017053668
→
SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT
PCTPCTUS2017053744
→
SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT AND COACHING
PCTPCTUS2017053779
→
SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT
App. No. 15/714,913
→
SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT IN A CONTACT CENTER ENVIRONMENT
PCTPCTUS2017053048
→
SYSTEM AND METHOD FOR MANAGING COMMUNICATIONS
PCTPCTUS2017052831
→
SYSTEM AND METHOD FOR MANAGING MULTI-CHANNEL ENGAGEMENTS
PCTPCTUS2017052574
→
SYSTEM AND METHOD FOR SECURE INTERACTIVE VOICE RESPONSE
PCTPCTUS2017052343
→
SYSTEM AND METHOD FOR BODY LANGUAGE ANALYSIS
PCTPCTUS2017051892
→
METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
App. No. 15/701,154
→
SYSTEM AND METHOD FOR PROVIDING SECURE ACCESS TO ELECTRONIC RECORDS
PCTPCTUS2017049554
→
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
PCTPCTUS2017048724
→
SYSTEM AND METHOD FOR ANTICIPATING USER INTERACTION IN A CUSTOMER CONTACT CENTER
PCTPCTUS2017048734
→
SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNEY PATIENCE
PCTPCTUS2017048728
→
SYSTEM AND METHOD FOR HANDLING INTERACTIONS WITH INDIVIDUALS WITH PHYSICAL IMPAIRMENTS
PCTPCTUS2017048732
→
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
PCTPCTUS2017047685
→
SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENTER AGENTS ON A CONTACT CENTER FLOOR
PCTPCTUS2017044487
→
VIRTUAL INTERACTIONS IN CONTACT CENTER OPERATIONS
PCTPCTUS2017043102
→
SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS
App. No. 15/652,182
→
SYSTEM FOR INTERACTING WITH A WEB VISITOR
App. No. 15/645,956
→
TECHNOLOGIES FOR CORRELATION BASED DATA SELECTION
App. No. 15/638,174
→
TECHNOLOGIES FOR MANAGING APPLICATION CONFIGURATIONS AND ASSOCIATED CREDENTIALS
PCTPCTUS2017040128
→
TECHNOLOGIES FOR MANAGING APPLICATION CONFIGURATIONS AND ASSOCIATED CREDENTIALS
App. No. 15/638,214
→
TECHNOLOGIES FOR SCALING CALL CENTER SUPPORT STAFF
App. No. 15/634,518
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
App. No. 15/635,168
→
SYSTEMS AND METHODS FOR SIZING MODULAR ROUTING APPLICATIONS
App. No. 15/625,585
→
CONNECTED MACHINE INTIATED SERVICE
PCTPCTUS2017036214
→
TECHNOLOGIES FOR MONITORING INTERACTION BETWEEN CUSTOMERS AND AGENTS USING SENTIMENT DETECTION
App. No. 15/612,919
→
TECHNOLOGIES FOR MONITORING INTERACTIONS BETWEEN CUSTOMERS AND AGENTS USING SENTIMENT DETECTION
PCTPCTUS2017035811
→
TECHNOLOGIES FOR AUTHENTICATING A SPEAKER USING VOICE BIOMETRICS
App. No. 15/612,898
→
TECHNOLOGIES FOR AUTHENTICATING A SPEAKER USING VOICE BIOMETRICS
PCTPCTUS2017035806
→
DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE
App. No. 15/611,753
→
SYSTEM AND METHOD FOR DATA MANAGEMENT AND TASK ROUTING BASED ON DATA TAGGING
PCTPCTUS2017034986
→
DYNAMIC DIALOG CONTROL FOR CONTACT CENTER SYSTEMS
App. No. 62/509,720
→
NOTIFICATION SYSTEM AND METHOD ACROSS TRUSTED BRANDS
App. No. 62/509,692
→
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
App. No. 15/594,211
→
MANAGEMENT OF TRANSACTION ROUTING TO ENTERPRISE AGENTS
App. No. 15/594,148
→
SYSTEM AND METHOD FOR COMMUNICATION PROVIDER AND REMOTE DEVICE CONNECTION ANALYSIS
PCTPCTUS2017031385
→